amai review for Marketing+Support on WhatsApp
May 17, 2023
We used this app for over a year and it worked super well. However they changed their plan and didn't let us know over email. The app stopped working and we learned from our customers.... ON TOP OF THAT, THEY INSERTED A POP UP IN OUR CART PAGE that STOPPED OUR CUSTOMERS FROM PROGRESSING TO CHECKOUT. We never signed up for any pop up, never allowed it. In summary, we had a 90% DROP in our checkout process. This app directly impacted our sales today negatively (our sales dropped 90% vs our daily average).
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced due to recent changes to our app. Regarding the unexpected pop-up on your cart page, we deeply apologize for this intrusion. It was never our intention to interfere with your checkout process or hinder your customers' experience. We understand the impact this had on your sales, and we genuinely apologize for any loss you experienced as a result. We should have disabled the pop-up for your store immediately after the complaint. Sincere apologies for the delay. If you have any further concerns or questions, please don't hesitate to reach out to [email protected]. We are here to assist you and regain your trust.
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