LUNA review for Marketing+Support on WhatsApp
July 17, 2020
Unique app. Very good and well documented. Great support with quick response. 4 stars and not 5 because of the automated abandonded cart that may not fit your store. - a US phone number format is used to send automated messages. So if your store is located outside US, your customer may be surprise, even worse consider this as spam. - Customer can't reply directly, they must click on a link. Can be a deal breaker. I really hope we could import our own number for this functionnality, or select a given number from our country code, that would be great. Hopefully in the future... Some of the reasons are because of the WhatsApp API limitations in phone number application. Thank you,
Thank you so much for your review. We know that brands want to use their own number, and we are working on an update that will enable this in our app very very soon. We will update you on email :)
Send abandoned cart notifications & campaigns over WhatsApp