Studio Y review for SL: WhatsApp Chat + Marketing

We used to love this app. While we understand the current pandemic situation - having been a paid customer for months and not receiving responses on business-critical bugs or issues with the app for over a week even after emailing the support and messaging one of the founders personally is unacceptable in our opinion. We are migrating to another service provider. UPDATE: Developer's reply says that the issue is fixed. I'm assuming this is an automated response as the issues have not been fixed.