Reviewbit Reviews via WhatsApp
Reviewbit Reviews via WhatsApp
Rating
3.9
feedback
83
chart
#3,574
All reviews
Rating Breakdown
Review RSS Feed
May 14, 2024
The app support is bad and it's getting worse, the app does not work properly and they don't reply since more than four weeks
April 23, 2024
Feb. 12, 2024
It is so hard to get through to someone when you need help. I've been trying for two days now and the first day someone answer hours after i send a message and now today i am still waiting. The app is good, even though i am experiencing an issue right now. But the service is shit. I am so fucking frustrated that i need the issue to get resolved and there is no one available during the available hours to answer my chat messages
Oct. 30, 2023
Great app. Somethings needed to be adjusted to work properly but support fixed it in a couple of days. Works perfectly now.
Oct. 29, 2023
Update - they reached out on WhatsApp n help me fixed most of the things. Just waiting on the restoration of my old settings which got reverted bcz of re-installing Installed with excitement after going through their site. Demo pops up, i enter the number to experience and NOTHING happens, no whatsapp message about the review, tried with mulptiple numbers, several times but if no use. Fix ur Software guys , whats the point of adverstising heavily when it doesnt work.
Aug. 7, 2023
At Cookd, we love Review Bit and the team behind it. The team is super friendly and are always available to resolve our queries. The integration is simple and effective. The features are exactly what we need and we were able to customize the messages as well. We would recommend this product !
Thank you, Gokul, for your wonderful review! We're thrilled that Cookd is satisfied with our product and support. Your recommendation means a lot to us. Please feel free to reach out if you need anything further. Happy cooking! Thanks, Nafih C
July 22, 2023
Started using it recently, and it looks helpful. The auto message works as per the flow and widgets work fine.
July 21, 2023
Reviewbit team is very active. They solve my all queries and very supportable. Thanks for your support
June 19, 2023
I am really struggling to get hold of the support, they dont respond. The first time it took a week and they advised that the issues were resolved after i had deleted the app.I then chose to try it again after receiving a whatsapp message from one of the founders that he was not able to respond as it was his wedding, however i chose to work with them again. Despite being on the upgraded plan i noticed by reviews were not being synced with Judgeme, causing havoc as our loyalty program is not issuing points for reviews left on Judge me. I reached out to support and Nafih advised that i need to upgrade. This was a few weeks ago, since then i had upgraded however no syncing of reviews took place. Im being charged for a service, however there doesnt seem to be any support on this app to day the least. I have sent an email to the founders and i am hoping they come back to me to resolve the issue. I do however get an impression that this is a very small company or a side line type of app which doesnt take any priority in terms of support for clients. So far im very disappointed and left looking for an alternative. However knowing what its like to have a small business i have provided ample opportunities for them to reach out to me or to resolve the issue, so far the silence is deafening....
I am truly sorry to hear about the difficulties you've been experiencing with our support service. We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for any inconvenience caused. I want to assure you that we take your concerns very seriously. Our team is committed to providing the best possible service, and it's clear that we've fallen short in this instance. Regarding the syncing issue with Judge.me, I understand that you've upgraded your plan and the problem still persists. This is certainly not the experience we want our customers to have. I will personally look into this matter and ensure that it gets resolved as quickly as possible. We appreciate your patience and understanding in giving us multiple opportunities to rectify the situation. We are indeed a small team, but we are dedicated to our customers and strive to prioritize their needs. I have reached out to you via WhatsApp. Could you please respond there, or feel free to contact us at [email protected]. Thank you for your feedback, and once again, we apologize for the inconvenience. Thanks, Nafih C
March 27, 2023
I use this application for my e-commerce in Central America, because here everything is done by whatsapp. The reviewbit widget on the product page is really nice. The developers fix small problems quickly. Small downside: By default, customers have to make a choice to select an already written review. So we end up with a lot of similar reviews.
Feb. 16, 2023
Recently started using the app and it is really helpful. Collecting reviews on whats app and publishing them on the website makes the process simple for customers and business owners. Had a few queries and the support team is extremely responsive. I received a call the same day itself and they solved my doubts within 2 minutes. Highly recommend Reviewbit ❤️
Thank you for your kind review. We appreciate it. We are happy to be able to help you and your store 😊 Have a great day! Nafih C
Feb. 6, 2023
Reviewbit has excellent service - especially Nafih has done a great job helping us in setting up and receiving reviews. Highly recommend for Indian based business where Whatsapp is a key communication channel. This is a great, fungible app.
We are really happy to hear that our app is helping you to collect more reviews. Thank you for the wonderful review and have a nice day 😊 Nafih C
Nov. 18, 2022
I am still learning how to utilize the app. Whenever I have questions, I just need to leave a message in the chat box and Nafih will reply almost immediately. With all the shortcomings, I am still able to increase my review in a short while! Objective met!
We are really happy to hear that our app is helping you to collect more reviews. Thank you for the wonderful review and have a nice day 😊 Nafih C
June 9, 2022
This app works wonderfully. The in-built templates are very useful are require very little modification. It's integration with judge.io is seamless! Got more reviews in 2 days of using the app than I had got in the last 2 years of my store!
June 8, 2022
The app is revolutionary. You will get reviews in a few days. It only needs support for multilanguage stores. And manage multiple stores from the same account/dashboard.