Original Wheelio spin pop‑ups
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Zero support. Left me on read for hours even after I sent follow ups. Basic customer service does not exist.
Thank you for the review. Im not sure where you tried to contact us as I cant find any tickets. If i can help in any way, please contact us at [email protected] or our in chat support and id love to help. Im sorry for your experience and would love to make this a pleasant one.
Customer service representative Marko promptly answered our questions about setting up multiple discount codes, helping us easily find the settings. Great job!
Merci à Marko pour sa disponibilité et sa réactivité pour la bonne mise en œuvre de notre première campagne sur Wheelio.
HORRIBLE. DO NOT DOWNLOAD. CUSTOMER SUPPORT IS HORRIBLE. THEY PROVIDE NO SUPPORT, AND THEY'RE REFUSING TO REFUND ME WHEN THE APP HASN'T BEEN WORKING FOR MONTHS...I ONLY NOTICED AFTER DOING A MANUAL CHECK. ABSOLUTE SCAM.
Hi there, We’re sorry to hear you’re frustrated, but we’d like to clarify the situation for transparency. The app was installed and actively billed through Shopify’s recurring billing system for several months. During that time, it was not visible on your storefront due to a script on your site that blocked it from rendering correctly. This was not an app-side malfunction, and unfortunately not something we can automatically detect without manual investigation. Despite this, we issued a four-month refund as a courtesy, even though the app was installed, active, and incurring infrastructure costs on our end, and there was no obligation under Shopify’s policies to refund those charges. We strive to be fair and reasonable with all merchants, and we always encourage reaching out as soon as something doesn’t appear to be working so we can help resolve it quickly. We’re happy to assist with setup, troubleshooting, or preventing future charges at any time. We respectfully disagree with the characterization of this situation as a “scam,” but we appreciate the feedback and wish you the best moving forward.
Marko is very professional and enthusiastic; he made my work easy and straightforward. Thank you for your support!
awesome support team and app. Can definitely recommend!
Disgusting Chat Support
The customer got a reply within 30 mins of the ticket opening, which was not satisfactory and said we are disgusting. Being in this space for over 8 years and catered to over 100K stores, this makes us sad as a project. People having bad days and just posting vulgar posts because of that, unacceptable.
Update: they reached out to me after seeing this review and rectified the situation. I still think there needs to be clear instructions on hire to stop the subscription since not all apps with that way. ——- There is no way to stop service on their platform, there is no contact information to get in touch with anyone, if you ever stop needing the app they will continue to charge you. SOMEONE GET IN CONTACT WITH ME ASAP.
L'application fait ce qu'elle promet de faire et le fait bien, par contre le temps de réponse du service client est vraiment décevant (une quinzaine de jours à deux reprises)
C'est pour moi la meilleur application roue de shopify. Je recommande
Good app, easy to use, high CR. But I think they should give us more option to customize the appearance, slices options, number of slices,...
Karlo saved the day! I had an urgent issue about an email campaign and he helped me resolve it in under 5 minutes. Very impressed with the support from this app :)
Excellent app. amazing conversions.
Great app ! Marko helped me verify quickly to resolve an issue :) thank to him
Marko helped me immediately. with his support ,we could finally run the marketing campaign! highly recommend it!
Thank you so much for Marko's help. Will recommend this app to my friends.
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