Original Wheelio spin pop‑ups
Wheelio - gamification powered email & SMS pop up forms.
Rating
4.7
feedback
471
chart
#408
All reviews
Rating Breakdown
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Aug. 1, 2020
Incredible support, especially Sam!! The app is very complete and easy to understand. Highly recommended.
July 31, 2020
In the three years that I have had Wheelio, we have collected 54,106 emails resulting in tens of thousands of dollars of sales. For us, 11% of everyone who has ever seen the Wheelio pop up gives us their email! Even more important is the fact that you can connect Wheelio to your email marketer, FB Messenger, and even SMS marketing. If all you have is simple pop up collecting emails on your site, you are missing out. I've literally had customers respond to my Welcome Series email (triggered by capturing the email from Wheelio) saying that the spin wheel was so addicting and why they purchased.
July 30, 2020
I like this app a lot. it helps me capture vital information on customers and also lets me capture information.
April 16, 2020
I would love to give 5 stars but the auto inject feature does not work and i've reached out to support twice with no response. I guess i can just use it without auto inject it's still cool. Edit: trying to leave a 3 star review it's not allowing me to and it seemingly wants me to delete the review? This is sketchy. still stuck inside the review portion can't leave a review.
Hi there, our support was trying to reach you and was I, to help out, but we never got an answer. As for the review part, we have no power here, its all up to Shopify. Sorry it meant you gave us 2 or 3 stars, frankly I dont believe we deserve a low score. If you need any help, we are here to answer as always. Thank you for the information provided and stay safe! Karlo
April 10, 2020
I like how you can change colors to match with your site. It has been a nice addition. One of the new features doesn't work though. I enabled auto inject of coupon to checkout, but it didn't work at all. I would rate 5 stars if that worked.
Nov. 26, 2019
Wheelio produces shadow.png sized at 1325x1331 in mobile that kills your page speed... Stay away if you want to make sales on your site....
Hi, that is simply a false statement and has nothing to do with our app. We pride ourselves to be fully optimized to achieve best possible load times. Unfortunately tho you havent tested properly with GTmetrix or something similar that gives relevant results. Hopefully you test us out in the future. Good luck!
Nov. 19, 2019
I really like this app! Works great and it's easy to customize. Can't wait to see the high conversions!
Sept. 6, 2019
I am not being able to change other text fields to my language so the experience is not complete for my customers. Not being able to collect messenger optins don't know why. But I like it
Aug. 22, 2019
This app makes my website look good and i can collect emails in a cool way. Defo recommend this for all stores
July 30, 2019
Update: Wheelio, what you just said makes absolutely jack sense. You cannot just 'upload to an email service' without names and other information which WAS CAPTURED and NOT include in the CSV. After a year and a half of using Wheelio, I wanted to take all the emails collected, but turns out what they give you doesn't even work, you cannot import the contacts into Shopify. Trash app, really angry at this, over 2.5k emails gone in the wind.
Hi, Thank you for the review. Our app captures emails and the emails are saved either in our database, pushed to an actual email service (which Shopify is not) or can be exported as a .csv file (all the emails are saved inside) and can we imported to any service on the planet that uses imports. True, you can import it to any service without editing the file, which is logical, since every service uses its own formatting. But the changes are usually naming the columns in the file and take around 1 minute to do. Im sorry you feel this way, but your emails are safe and sound. Since you are an agency, Im sure you have someone that is familiar with .csv or .xml files and you can send them or save them wherever you want. Hope this helps you out. UPDATED to help the customer understand: You were never on the PRO version of Wheelio, which collects the names and other fields, so you were not collecting that data. We have in app support chat and if you have/had any more questions, we would have help you out. Also, email services let you import raw email data, since all basic opt ins collect only email addresses and not names. You never contacted out support, our team would have helped you in any way you needed. Sorry you feel this way... Have a great day, Karlo
May 25, 2019
I notice there are a few wheel templates, and I wonder if you can make more so we can use it more effectively.
May 22, 2019
There is always a server error, fix it please,There is always a server error, fix it please,There is always a server error, fix it please
Jan. 28, 2019
Unglaublich smartes Tool- nutze es seit einigen Monaten, bin schwer begeistert!! Nette Spielerei, die Lust auf Mehr macht
Jan. 18, 2019
Love this app!!! So cool. ONLY ISSUE...on mobile after a customer clicks to submit their email and spin the wheel, screen zooms slightly and stays that way after it disappears.
Dec. 31, 2018
Great app. Really does help build a customer base. You can do a lot with an email address. Wheelie does a great job!
Dec. 30, 2018
The application is a hoax. You can only use the Wheelio Messenger if you also get the Recart application of 29usd. They never clarify it from the beginning. OF those 29usd is the basics. then they charge you a% for sale. I think that Shopify should not let there be things where they cheat users.......
Hi, on our app marketplace listing its clearly stated that messenger works only with Recart app, as we are not a messenger tool, but do integrate with them. Value of Recart and Wheelio together is far beyond the 29$ you have mentioned. Actually both apps pay themselves in the first day of usage on a normal not large store. Hope this helps, have a great day
Oct. 13, 2018
When we discovered this App, we thought it was really genius and had really high hopes! Unfortunately, we had to quickly contact support regarding a horrifying bug with the software on iPhones: on any version of iOS, its blocks completely the entire site and won't let a user insert its email because of a faulty input. When we contacted support first, they told us that it was only on a specific version on iOS. After checking on 5 other iPhones, including an iPhone X, I can tell you that this problem exists on EVERY iPhone and iOS version we tested. We expect them to correct this problem, but in the meantime we can't afford to block 80% of our mobile-incoming traffic.
Hi, I just want to clear up this, since it was a FB messenger issue with our partner, Recart. The issue was long resolved and Wheelio works great on all iOS and other browsers. Have a great day, Karlo
Sept. 25, 2018
The app has great potential, however there were 2 main issues that lead to me uninstalling the app: 1) App allows fake email addresses to be used. After having people spin the wheel multiple times and tell us they had won one prize then claimed a different one, we investigated. It turned out people were spinning repeatedly using variations of emails. I then checked this, as we had some people use around 20 variations, and used a fake version of my work email, which allowed the wheel to spin. These emails were being collected and skewing the results, meaning we were collecting very little relevant data in comparison to the data that Wheelio boasts about. 2) There is no limit to how many times an email can be submitted. Again, we had one client use their email 18 times to win the prize they wanted. This was done repeatedly within a 10 min period, despite us setting the app to not show for 14 days after it had been spun. Again, I wanted to make sure, so used my own email multiple times to make sure this is the case. All in all, Wheelio have an app that could be great. But due to the issues, it invalidates all their stats, and lost us money on giveaways and discounts that slipped through the net before we discovered the issues.
Hi, just wanted to clarify that our app has a feature for not allowing duplicate emails, you just had to enable it. Also we have a feature for validating emails from the best outside service available, also you have to enable it. As for the protection for someone seeing wheelio multiple times, its only possible if the user clears all the cookies and visits in incognito mode, which is not preventable by any means possible, since it would violate GDPR and all other privacy rules and laws. Im sorry but you simply didnt use the app properly or enough to make a statement like this. If you need help with the setup, let us know, we have live chat support willing to help. Good luck
Sept. 20, 2018
I like this program very much. Because it makes customers interested in buying the product within my web site.