B2B Wholesale Club
Discounts, custom prices, product lock, order form & net terms
Rating
4.7
feedback
741
chart
#8,789
All reviews
Rating Breakdown
Jan. 10, 2024
Tech support is awesome and has assisted us to solve problems our web site builder could not. This app works well for us as a primarily wholesale business.
Super happy to hear this, thanks for leaving a review! - Emily, Head of Support
Dec. 14, 2023
Our company has been using this application for almost 5 years with very little hiccups. On the rare occasion that we notice an issue, the team @ Orbit get back to us with either a fix or at minimum communication to move forward. The only real problem that we have with the app is for our Canadian customers receiving wholesale without having to go through a few hoops to keep the pricing at checkout. This started when Shopify launched markets. It's not a deal breaker as our sales into that country are small and we work with the dealers on a need to basis.
Thank you so much for this honest review. We are currently exploring compatibility with Markets for a release in the new year, stay tuned! - Emily, Head of Support
Sept. 18, 2023
A very useful app if you have a separate pricing for your wholesale customers and don't want to spend thousands of dollars on Shopify Plus where this feature is in-built. I have given 4 stars to the product as I feel there is room for improvement. Their customer service however is impeccable and I would happily give them 5 stars if it was purely on the basis of their support.
Using app
4 months
Total reviews
1
Average rating
4.0
Thanks for your honest feedback here! I appreciate it :) - Emily, Head of Support
July 21, 2023
The discount display is easy to read and very easy to set up. The support team was very generous with any problems, which is also highly appreciated! There are some issues with the price display if you have some incompatible apps installed, but other than that, it's great.
Thank you for leaving us this review! - Emily, Head of Support
May 2, 2023
I find it somewhat challenging to find good third-party apps that align with my business strategy and offer the necessary functionality. However, the team at Orbit has made this process much easier. They quickly understand any issues I encounter and find workarounds to address my immediate concerns. Great partner to have!
I'm so glad to hear we were so helpful and eased the process for you!! Thanks for leaving this review :) - Emily, Head of Support
April 20, 2023
It has taken some doing to get everything working properly, but Paige from Orbit help has been very helpful in shepherding coding fixes through the process. Hoping to launch tomorrow! We especially like the ability to use Wholesale Club on POS.
Thank you so much for this review! I'll be sharing this feedback with Paige as well :) - Emily, Head of Support
March 31, 2023
It took a lot of time to work around the app to get it to work. I'm still testing so I can't say yet. But this review, I give 5 star for the great customer service by Kay! Kay has been super helpful and answered all of my questions very promptly. I always see people review about these things but this is the first time I ever connected with such an amazing CS. I dropped 1 star because it's pretty difficult to set up the thing and testing took a lot of effort.. I'll be back to revise the review if the app itself fails me. :X
Thanks for this review! I hope everything continues to go smoothly :) Please reach out to [email protected] if you run into any issues going forward! - Emily, Head of Support
Sept. 30, 2022
Actually this has several precise specification, so you can do many thing as you imagine. Also you can get very kind support. no warries.
Thank you for the kind words! - Emily, Head of Support
Sept. 14, 2022
Whosales Club is a must-have application in your shop if you want to have a B2B shop that meets all your needs. It is a very complete application where you can customise each customer view with specific filters according to the target. We are very happy with the support team for all the help they have given us.
Thank you so much for sharing these kind words! - Emily, Head of Support
July 17, 2022
Gives me the flexibility to offer wholesale and retail on the same site rather than having to operate 2 separate sites.
Thank you for sharing!! Happy to hear it's working so well for you :) - Emily, Head of Support
June 30, 2022
I've just gotten started with this app but they have been really responsive and helpful so far! Quick turnaround on requests and well-integrated with my theme.
Thank you very much for your review!! - Emily, Head of Support
April 23, 2022
Super Support, sehr kondennfreundlich und hilfsbereit. Einziger Punkt - die Nutzeroberfläche könnte noch intuitiver gestaltet werden
Thank you for leaving a review!
Feb. 24, 2022
This app is a good for the introduction of wholesale purchases, but there were some hiccups as we did not want our wholesale customers to see some of the deals that are available to our retail customers such as free shipping at $100. However, Paige from the support team was tremendously helpful in resolving any issues we had. While there are some aspects of this app that are not ideal- like shipping fees can't be customized for wholesale customers, the support I have received with any issues has been phenomenal. While the app does have its limits, the support team can't be beat!
I really appreciate this thorough feedback. I'm really glad to hear that our support team eclipses some of the challenges you faced. Thanks for choosing us! - Emily, Support Lead
Jan. 21, 2022
Great app that integrates with Superstore well. I was using Locksmith to hide my retail products which worked well but now just have a separate B2B area. You will need to disable the express checkout option from showing anywhere but your check out in order for the discounts to apply. Support from Kay was excellent.
Thanks for this detailed review! I'm glad to hear everything has been working so well for you :) - Emily, Support Lead
Sept. 17, 2021
This app solved the issue of needing to have different price levels for various customers. We used this app in conjunction with an auto tagging app so our customers are automatically tagged when they create an account. Once logged in the see their correct prices using the Custom Prices part of this App. Custom and Technical support has been very good. We are very happy with this app and solved our issue of needed at once various customer levels of pricing on each item on our store.
Thanks so much for sharing! Happy to hear it :) - Emily, Support Lead
July 28, 2021
We had some problem with the theme, but it was handles quick en with a great explanation. Even a smal movie provided.
June 29, 2023
Great customer service and does what we need! Going forward I wish it had more capability with other discounting bulk/tier apps so we could do promos with our wholesale customers. I also wish it showed the breakdown or ability to track a promo code/discount.
May 13, 2021
We have just installed the app, and so far so good and I have to say that the support I received from Kay was great! Helpful and super efficient.
March 23, 2021
The app does exactly what we want it to. We had a few hiccups when Shopify updated their security, but the customer service was great and addressed every issue promptly. Would highly recommend.