All reviews

Rating Breakdown

  • 5
    86% (635 ratings)
  • 4
    6% (46 ratings)
  • 3
    0% (3 ratings)
  • 2
    1% (10 ratings)
  • 1
    6% (46 ratings)
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4 / 5 Share

Jan. 10, 2024

Tech support is awesome and has assisted us to solve problems our web site builder could not. This app works well for us as a primarily wholesale business.

Using app

Almost 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Super happy to hear this, thanks for leaving a review! - Emily, Head of Support

4 / 5 Share

Dec. 14, 2023

Our company has been using this application for almost 5 years with very little hiccups. On the rare occasion that we notice an issue, the team @ Orbit get back to us with either a fix or at minimum communication to move forward. The only real problem that we have with the app is for our Canadian customers receiving wholesale without having to go through a few hoops to keep the pricing at checkout. This started when Shopify launched markets. It's not a deal breaker as our sales into that country are small and we work with the dealers on a need to basis.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for this honest review. We are currently exploring compatibility with Markets for a release in the new year, stay tuned! - Emily, Head of Support

4 / 5 Share

Sept. 20, 2023

Using app

28 days

Total reviews

3

Average rating

4.7

Developer Reply

Thank you! - Emily, Head of Support

4 / 5 Share

Sept. 18, 2023

A very useful app if you have a separate pricing for your wholesale customers and don't want to spend thousands of dollars on Shopify Plus where this feature is in-built. I have given 4 stars to the product as I feel there is room for improvement. Their customer service however is impeccable and I would happily give them 5 stars if it was purely on the basis of their support.

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your honest feedback here! I appreciate it :) - Emily, Head of Support

4 / 5 Share

July 21, 2023

The discount display is easy to read and very easy to set up. The support team was very generous with any problems, which is also highly appreciated! There are some issues with the price display if you have some incompatible apps installed, but other than that, it's great.

Using app

2 days

Total reviews

3

Average rating

4.3

Developer Reply

Thank you for leaving us this review! - Emily, Head of Support

4 / 5 Share

May 2, 2023

I find it somewhat challenging to find good third-party apps that align with my business strategy and offer the necessary functionality. However, the team at Orbit has made this process much easier. They quickly understand any issues I encounter and find workarounds to address my immediate concerns. Great partner to have!

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

I'm so glad to hear we were so helpful and eased the process for you!! Thanks for leaving this review :) - Emily, Head of Support

4 / 5 Share

April 20, 2023

It has taken some doing to get everything working properly, but Paige from Orbit help has been very helpful in shepherding coding fixes through the process. Hoping to launch tomorrow! We especially like the ability to use Wholesale Club on POS.

Using app

27 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for this review! I'll be sharing this feedback with Paige as well :) - Emily, Head of Support

4 / 5 Share

March 31, 2023

It took a lot of time to work around the app to get it to work. I'm still testing so I can't say yet. But this review, I give 5 star for the great customer service by Kay! Kay has been super helpful and answered all of my questions very promptly. I always see people review about these things but this is the first time I ever connected with such an amazing CS. I dropped 1 star because it's pretty difficult to set up the thing and testing took a lot of effort.. I'll be back to revise the review if the app itself fails me. :X

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for this review! I hope everything continues to go smoothly :) Please reach out to [email protected] if you run into any issues going forward! - Emily, Head of Support

4 / 5 Share

Sept. 30, 2022

Actually this has several precise specification, so you can do many thing as you imagine. Also you can get very kind support. no warries.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for the kind words! - Emily, Head of Support

4 / 5 Share

Sept. 14, 2022

Whosales Club is a must-have application in your shop if you want to have a B2B shop that meets all your needs. It is a very complete application where you can customise each customer view with specific filters according to the target. We are very happy with the support team for all the help they have given us.

Using app

2 months

Total reviews

4

Average rating

4.8

Developer Reply

Thank you so much for sharing these kind words! - Emily, Head of Support

4 / 5 Share

July 17, 2022

Gives me the flexibility to offer wholesale and retail on the same site rather than having to operate 2 separate sites.

Using app

5 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for sharing!! Happy to hear it's working so well for you :) - Emily, Head of Support

4 / 5 Share

June 30, 2022

I've just gotten started with this app but they have been really responsive and helpful so far! Quick turnaround on requests and well-integrated with my theme.

Using app

3 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you very much for your review!! - Emily, Head of Support

4 / 5 Share

April 23, 2022

Super Support, sehr kondennfreundlich und hilfsbereit. Einziger Punkt - die Nutzeroberfläche könnte noch intuitiver gestaltet werden

Using app

7 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for leaving a review!

4 / 5 Share

Feb. 24, 2022

This app is a good for the introduction of wholesale purchases, but there were some hiccups as we did not want our wholesale customers to see some of the deals that are available to our retail customers such as free shipping at $100. However, Paige from the support team was tremendously helpful in resolving any issues we had. While there are some aspects of this app that are not ideal- like shipping fees can't be customized for wholesale customers, the support I have received with any issues has been phenomenal. While the app does have its limits, the support team can't be beat!

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

I really appreciate this thorough feedback. I'm really glad to hear that our support team eclipses some of the challenges you faced. Thanks for choosing us! - Emily, Support Lead

4 / 5 Share

Jan. 21, 2022

Great app that integrates with Superstore well. I was using Locksmith to hide my retail products which worked well but now just have a separate B2B area. You will need to disable the express checkout option from showing anywhere but your check out in order for the discounts to apply. Support from Kay was excellent.

Using app

3 months

Total reviews

3

Average rating

4.7

Developer Reply

Thanks for this detailed review! I'm glad to hear everything has been working so well for you :) - Emily, Support Lead

4 / 5 Share

Sept. 17, 2021

This app solved the issue of needing to have different price levels for various customers. We used this app in conjunction with an auto tagging app so our customers are automatically tagged when they create an account. Once logged in the see their correct prices using the Custom Prices part of this App. Custom and Technical support has been very good. We are very happy with this app and solved our issue of needed at once various customer levels of pricing on each item on our store.

Using app

6 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks so much for sharing! Happy to hear it :) - Emily, Support Lead

4 / 5 Share

July 28, 2021

We had some problem with the theme, but it was handles quick en with a great explanation. Even a smal movie provided.

Using app

2 months

Total reviews

3

Average rating

4.3

4 / 5 Share

June 29, 2023

Great customer service and does what we need! Going forward I wish it had more capability with other discounting bulk/tier apps so we could do promos with our wholesale customers. I also wish it showed the breakdown or ability to track a promo code/discount.

Store

Destira

Using app

Almost 3 years

Total reviews

12

Average rating

4.7

4 / 5 Share

May 13, 2021

We have just installed the app, and so far so good and I have to say that the support I received from Kay was great! Helpful and super efficient.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

4 / 5 Share

March 23, 2021

The app does exactly what we want it to. We had a few hiccups when Shopify updated their security, but the customer service was great and addressed every issue promptly. Would highly recommend.

Using app

Over 4 years

Total reviews

2

Average rating

3.5