B2B Wholesale Club

Sept. 21, 2023

$100 A MONTH FOR PRODUCT VISIBILITY.

Aug. 17, 2023

This app no longer works for retailers who sell internationally and use Shopify markets. It is a huge shame as we have been using this app for 4 years and it worked well for us. However it has not kept up, and international retailers are unable to place orders if a store has Shopify Markets in place, even if you ask the customer to check out in your store's home currency. The app developers have confirmed this is a limitation of the app and have no timeframe for resolution. If you are a retailer who sells internationally, don't waste your time on this.

June 14, 2023

This app is TERRIBLE - $69.00 a month and nothing works, no one responds to you, absolute WORST app and WORST customer service Ive encountered on Shopify Apps store - FIND another app, avoid this one I got all the messages, all the emails they did not go to spam, - was just cut and paste of links, never responded to my queries, was so frustrating. Glad Ive deleted this app and will find one that actually works

April 3, 2023

I cannot install this app on my theme. Customer support is slow. No chat is available. I tried to reach out by e-mail but the answer is not coming. I wasted an entire day trying to install this app.

March 16, 2023

浏览器直接卡死了，点任何菜单或地方都直接无反应。正在寻求帮助，但不知道该怎么解决，看着功能挺好的，我也非常想使用，可是安装之后仅仅只是加了一个discount，在想试用其他功能就完全点不动了，而且我尝试了很多次都是如此。

Feb. 15, 2023

L’ applicazione ha continui malfunzionamenti, attualmente il mio sistema di listini non funziona da 10 giorni, non ho avuto nessun riscontro con l’assistenza ne tanto meno un risultato, il mio canale di lavoro è inattivo da 10 giorni, tutti i clienti non possono accedere ai listini e non c’è niente da fare, senza parole

Feb. 11, 2023

金額が反映されないバグが多く日本のB2B取引では使えない。 金額が反映されないバグが多く日本のB2B取引では使えない。 金額が反映されないバグが多く日本のB2B取引では使えない。 金額が反映されないバグが多く日本のB2B取引では使えない。

Jan. 26, 2023

Poor customer service. So many glitches. Now all my thousands of custom prices have disappeared, causing much frustration amongst my customers.

Dec. 29, 2022

Terrible experience, the app does not work with large inventory stores. It gets stuck and partially works, not a reliable solution. I wrote for a month to support asking for help, their startegy was to deny that their was a problem in the first place, and after weeks of back and forth of this I got tired and ended up switich to another app. They take more than a day to reply. Our store sells 90% wholesale, so this was at the core of our business. After many years of using this app, all I can say is I was dissapointed. The app sudenly stopped working and nobody cared to help me. I even subscribed to the top tier pricing plan to get better assitance, nobody cared. Please don´t reply saying that you were on your holiday break, I started with issues since Cybermonday and getting close to new years, still no solution

Dec. 5, 2022

Support is terrible, as far as my experience has gone its only an email support which in my opinion is utterly useless, when issues come up you need them fixed now, a chat support or even better a person to talk you through problems would be ideal. Integration has been very difficult for me and it doesn't seem to work very well on the site, I wouldn't recommend this app, my experience has been very poor from the start. To your point below, asking people to pay more money if they need help is fairly poor in my opinion. I have been going through emails back and forth for a week now with your staff trying to organise this app. We could have sorted all this out in a 10 minute conversation or on chat support. However if i pay more money you will help faster?

Oct. 14, 2022

Do NOT get this app unless you are ready for a bumpy ride. Customer service is slow and very unresponsive. If it does not easily connect with your theme and you are having issues, prepare to lose sales. Would not recommend!

Dec. 13, 2021

The app performs changes to your theme. If you have the free Shopify themes maybe its ok. For the paid and advance themes you better STAY AWAY! they make changes to your theme that effects the load speed and performance. can't remove their changes so be aware.

July 29, 2021

What happened to this App????? This App used to be good. Now it's glitchy and customer support is slow and unresponsive. We continue to have recurring issues where the Wholesale discount does not apply and can't put through Wholesale orders for days! Customer support is saying that they sent replies but it's false and frankly, the replies are not even helpful in resolving the same recurring issues. Very disappointing.

May 28, 2021

Horrible service. I emailed them and said that I was in a huge hurry and that i needed the app to be installed right away. they went ahead and told me that they were busy but installs were taking 2-3 days. I went ahead and got the app on a Monday thinking that it would take 2-3 days. 10 days went by with many many emails going back and forth and they were still waiting on a developer to get to it. I also purchased some addons that they have and spent $130,I emailed them 4 times already about getting a refund for those items but I still haven't gotten an email back about this. I might have to call my credit card company and dispute the charges. After I did this review they finally gave me a refund. Thank you for the refund. I sent 3-4 emails on the refund. One of the emails I added 3 of your email addresses on there. What I’m mad about is not the refund. It’s the lack of communication and responsibility. I was in a pickle and I really needed your app to be up and running on a timely manner and that did not happen. We currently use your app on another store and this is why we decided to go with you again. My company lost 34% of our business 2 weeks ago because you guys did not install your app in the time frame that you said you would. 34% equals $19,720 in revenue that we lost. Are you going to refund me for that? The app company that we went with was able to get our store running again in 24 hours after installing their app on a weekend. I wish you guys the best, but your service is horrible.

May 11, 2021

If you install the app and don't have any issues then great, however if you have issues and need help the support takes forever to help you. Looking at other reviews for this app, other people are having issues with getting the support to help. I will choose an alternative app for the same solution.

March 18, 2021

Probably the worst app you will find with super expensive add ons. I have bought the custom prices ad on for 99$ but the app is not working fine and prices are not reflecting on the website so i raised the issue with the support and the support took several days to address the issue and find out the issue . Also there are many basic issues with the app such as it doesnt display any error if your file is having any issue . There is no status update available as well. So you can wait whole day in dark hoping that your file will be uploaded . We asked the support to upload our file from there end but then too they wasted many days to do the same and still its not done.

Feb. 17, 2021

App doesn't work with my theme, despite it being listed. I sent multiple emails and didn't get a response from support. Waste of time.

Feb. 9, 2021

This app is extremely unreliable and a complete pain, we would not recommend it to anyone serious in wanting to offer wholesale pricing. Everything we do something with prices it causes problems, it basically constantly fails to provide customers with discounted pricing, which is the whole point of the app, leading to frustration for both our customers and us. We will be looking to either open a separate store to avoid apps or see if we can justify shopify plus instead for a native solution. *update* Received an email advising this is likely isolated to my store but the same issues have gone on for months, i have also been told that a support ticket is opened to reach out to me but i have received no contact, only the reply to this feedback sent from the app store.

Dec. 22, 2020

Really disapointed. I am trying to have help since week and still no answers and I m paying the monthly fee meanwhile while the app is not active. I've been asking maybe 10 times to set up on my new theme and nothing... Hope they will answer me, now I am writing here !!

Nov. 13, 2020

i never used this app and i was still charged, i just want my money back and i feel like im being sent in circles with shopify to get it. Can you help