All reviews

Rating Breakdown

  • 5
    86% (635 ratings)
  • 4
    6% (46 ratings)
  • 3
    0% (3 ratings)
  • 2
    1% (10 ratings)
  • 1
    6% (46 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 15, 2024

Great support when you run into trouble. I feel very at ease knowing that I will be able to respond immediately. I really hope that the processing after the decimal point will be the same as Shopify's rounding. I look forward to it.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

I'm so glad to hear our support makes you feel at ease! We're always here for you :) - Emily, Head of Support

5 / 5 Share

Jan. 11, 2024

We've been using the B2B Wholesale Club app for multiple years now and it is a great way to manage multiple levels of pricing for multiple customer types and product groups. It's what I would call 'Advanced Pricing'. We actually had an issue where our customers were experiencing a failed page, but it was due to a change Shopify made. The support team at Orbit found the issue and implemented a fix quickly. Therefore, it's a great product with awesome support.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

This is a great review, thank you so much for sharing! - Emily, Head of Support

5 / 5 Share

Jan. 7, 2024

Great functionality! No changes required to the theme's liquid code. The app offers a couple features that even the other companies don't have. It works great and support is amazing. I had an issue related to my theme, not the app, and they were able to fix it quickly and even retain some features in the theme I wanted! Highly recommend!

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

I'm so happy to hear this great review! Glad it's been working so well for you :) Thanks for sharing. - Emily, Head of Support

5 / 5 Share

Dec. 23, 2023

Mind blowing customer support! The team helped us solve a number of issues even though they not were caused by the app it self. Highly recommended supplier of apps :) Orbit is a safe and sound supplier of apps, and really commits to make sure their customers get all the help they need.

Using app

4 months

Total reviews

8

Average rating

5.0

Developer Reply

This is so nice to hear, I appreciate you sharing it with us! Happy New Year :) - Emily, Head of Support

5 / 5 Share

Dec. 14, 2023

This app is great for automatically discounting for your wholesale customers! Customer service is great across both apps we are using in our store.

Using app

Almost 8 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you!! - Emily, Head of Support

5 / 5 Share

Dec. 7, 2023

I haven't even installed the app yet and the Support team has been incredible in helping us test the app correctly to make sure it offers the features that we need. Jack with the support team has been so patient with all our questions and requests.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for this review!! - Emily, Head of Support

5 / 5 Share

Dec. 5, 2023

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks! - Emily, Head of Support

5 / 5 Share

Nov. 29, 2023

We have been using this app for many years, and their customer service is amazing, special shoutout to Alex. Thank you so much!

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

Developer Reply

Aw thanks for leaving this review, it means a lot! Glad you've had a good experience over the years :) - Emily, Head of Support

5 / 5 Share

Nov. 28, 2023

Kay was fantastic in answering my questions, and going out of her way to help me export, upload, and fix issues.

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much! - Emily

5 / 5 Share

Nov. 17, 2023

Does what it needs to at a fraction of the price as other options that I saw when looking to transition systems for the business. Support is also helpful responds quickly. For the price and even if it was a higher price, you really can't beat this when trying to get wholesale set up. Once you figure out tagging it's pretty simple and straight forward to use. Thanks for all of the tech support Jack!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for this review! Will pass the kind words along to Jack! - Emily, Head of Support

5 / 5 Share

Nov. 10, 2023

The customer service is excellent. Paige has helped us numerous times with coding a few tricky spots in our theme. The app works extremely well and there are no issues. The developers are constantly improving the app to make it a better experience for the end user. We are very happy to be a long-time customer for B2B Wholesale Club. 5-Stars and highly recommend this app!

Using app

Over 6 years

Total reviews

4

Average rating

5.0

Developer Reply

I'm so glad to hear you've had such a great experience!! Thank you for sharing! Will pass this feedback along to Paige :) - Emily

5 / 5 Share

Nov. 4, 2023

We had a problem that was tracked down to an issue with this app and it was resolved very quickly. The support person responded to our first email very quickly – within only a few hours. Then as soon as we gave them collaborator status they resolved the problem also within an hour. Amazing service. Highly recommend. Thanks!

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much!

5 / 5 Share

Nov. 2, 2023

This app has a lot to offer when trying to have different pricing based on who is logged in. Easy installation, and quick response if a tweak is needed for your particular theme. I recently moved from an old theme to a new 2.0 theme. This app worked pretty well but it had issues after implementation. Kay sourced the problem quickly and the reliability of pricing for each custom user was very good. Kay went out of her way to assist in some final tweaks with this new theme and explored why certain formatting was not as clean as I wanted. After work by Kay and team, it was shown to be a problem with one of my legacy apps, not WC. Stellar customer service!

Using app

3 months

Total reviews

14

Average rating

4.9

Developer Reply

Thank you so much for this detailed review! I'm so glad to hear you've had such a positive experience, it means a lot to me that you took the time to share it. Thanks again! - Emily, Head of Support

5 / 5 Share

Oct. 30, 2023

The experience with Wholesale Club and the team at Orbit has been very smooth. The app does what it says and the support team have been incredibly responsive. Highly recommend the app.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

So glad to hear this! Thanks for sharing! - Emily, Head of Support

5 / 5 Share

Oct. 30, 2023

Great experience so far working with Wholesale Club app and with the Orbit team. App is easy to use and work well in the scope that we're looking for. The Orbit team is highly responsive and very helpful all the way. This app also works beautifully seamless through the Shopify POS environment. Recommended!

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for this positive feedback! I love your Angelwater tea :) - Emily, Head of Support

5 / 5 Share

Oct. 27, 2023

Support made updates for me super quick when I needed help!

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

I'm so glad to hear this!! Thanks for the review :) - Emily, Head of Support

5 / 5 Share

Oct. 26, 2023

Customer service with Kay was super fast and extremely helpful! I definitely recommend this app for what it does and for the customer service, so amazing!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

I will definitely be passing this feedback along to Kay, thanks so much for sharing your experience!! - Emily, Head of Support

5 / 5 Share

Oct. 25, 2023

Really like and recommend this b2b app. Have the features that we need and the customer support is fantastic. Kay and the team have made all efforts to implement and customize the app to meet our expectations.

Store

Segers

Using app

2 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for this review!! - Emily, Head of Support

5 / 5 Share

Oct. 24, 2023

App is amazing! Alex is great to work with

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much! - Emily, Head of Support

5 / 5 Share

Oct. 22, 2023

Have been using the app for nearly 3 years now for our wholesale site. Although it can be a little clunky at times, it works better than the other ones we tested when we were trialing other options. Overall I definitely recommend it as it has all the features we needed, such as allowing for discount codes and multiple wholesale tiers depending on customer tags with varying prices. I'd give 10 starts to the support team, they are always very helpful and go above and beyond to assist.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving this honest review! I really appreciate how long you've stuck with our app, and your acknowledgment of our support team. :) - Emily, Head of Support