All reviews

Rating Breakdown

  • 5
    86% (635 ratings)
  • 4
    6% (46 ratings)
  • 3
    0% (3 ratings)
  • 2
    1% (10 ratings)
  • 1
    6% (46 ratings)
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5 / 5 Share

Feb. 10, 2022

Amazing and quick support from the Pixel Union team! Rob was super helpful fixing the issue. Really appreciate the ease of using this app.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for sharing! I'm happy to hear you had such a great experience with Rob :) - Emily, Support Lead

5 / 5 Share

Feb. 4, 2022

Awesome support from the Pixel Union team! Paige was super helpful getting things sorted out for us!

Store

C3-Shop

Using app

Over 4 years

Total reviews

3

Average rating

4.0

Developer Reply

Amazing, glad to hear it! 🙌 - Emily, Support Lead

5 / 5 Share

Feb. 4, 2022

James has been very responsive and helpful while we have created wholesale customers and pricing for our online shop. He even helped us look into something that turned out to be an issue with our theme, not the Wholesale Club app, and he let us know exactly what we needed to relay to the theme developers to resolve the problem. Great customer service and friendly to work with.

Using app

17 days

Total reviews

1

Average rating

5.0

Developer Reply

So happy to hear this. Thanks for sharing! - Emily, Support Lead

5 / 5 Share

Feb. 3, 2022

I use this app to offer discounts to my wholesale customers. I really appreciate the "Custom Prices" feature that allows me to modify all the prices at once. Whenever I need help with the plugin, their customer service is so responsive. They are able to identify where my problem is, resolve it, and they offer additional help. I am so grateful to have found this plugin and the the Pixel Union team has been so attentive to me.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

I'm so glad to hear that you're loving Custom Prices so far. Thanks for sharing your positive experience with my team! We appreciate your business :) - Emily, Support Lead

5 / 5 Share

Feb. 3, 2022

The Wholesale Club app is a great alternative for the B2B option within Shopify. The discounts are a little bit limited, but that is not the app's fault, it's the Shopify platform. Every time we have doubts/questions the team is very helpful and prompt to help. I highly recommend it.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for sharing! I really appreciate you taking the time to share your thoughts here. All the best! - Emily, Support Lead

5 / 5 Share

Feb. 1, 2022

This application is great and has allowed us to have a B2B interface on our site. Due to the display problems that were apparently related to the wrong settings on our theme, we requested their support. Everything was fixed very quickly, with the help of their developer.

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the kind words! - Emily, Support Lead

5 / 5 Share

Jan. 30, 2022

I had a question about this app and contacted the developer Pixel Union. A person named James replied very kindly every time. It's an app that you can use with confidence, thank you!

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate the review! I'll pass this feedback along to James :) - Emily, Support Lead

5 / 5 Share

Jan. 17, 2022

I decided to go for an Online Store with wholesale functionality over the limited wholesale channel within Shopify. Wholesale Club has exactly what I needed, including the great add-ons which suit our business perfectly. As far as support goes, Kay has done an absolutely outstanding job. I expected to wait a day or so in between queries (I'm in Australia) but I got immediate responses and clear help. Thank you Kay!

Using app

29 days

Total reviews

1

Average rating

5.0

Developer Reply

So happy to hear this! Will definitely be passing this along to Kay, thank you for sharing! - Emily, Support Lead

5 / 5 Share

Jan. 14, 2022

Very helpful support team. Quick response and to the spot suggestions and solutions. Strong features that cater to our store need.

Using app

4 days

Total reviews

8

Average rating

4.8

Developer Reply

Thanks for sharing! We really appreciate it :) - Emily, Support Lead

5 / 5 Share

Jan. 13, 2022

The app is easy to use and does everything we need. Appreciate the helpful online guides and video tutorials. Whenever we have any difficulties we always receive excellent customer support with extremely fast response times from Kay.

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing your experience! It's great to hear that our documentation and videos have been helpful. I will pass this feedback along to Kay! - Emily, Support Lead

5 / 5 Share

Jan. 13, 2022

We use Wholesale Club to manage a list of custom wholesale prices, net terms checkout, and create wholesale orders in the Shopify POS app. Support has been great with fast turnaround times and help answering questions about functionality. Migrated from another wholesale app and it was a good decision!

Store

HEDGE

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Wow I'm glad to hear your experience has been so positive!! Thanks for sharing with us :) - Emily, Support Lead

5 / 5 Share

Jan. 11, 2022

Kay was very responsive and helpful. Not every app is perfect, but the help that was received was great! Any questions I had was answered along with any issues.

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

I'm happy to hear this, thank you for sharing! - Emily, Support Lead

5 / 5 Share

April 21, 2022

We use WC to create a VIP shopping area on our D2C website. The app is easy to use and install. I do wish there was greater flexibility in pairing discount codes with WC discounts, but I believe those problems stem more from Shopify limitations than the app itself. Customer service is top-notch. They have been incredibly friendly and helpful, and have done everything from implementing small customizations to work with our website's theme to larger patches and bug fixes.

Using app

4 months

Total reviews

3

Average rating

4.3

Developer Reply

Thank you so much for the kind words! I'm glad to hear everything is working so well for you :) - Emily, Support Lead

5 / 5 Share

Dec. 27, 2021

The app does what it says and the support team is nice and helpful, especially Hannah. They something take a few days to answer but they are usually very responsive. I am also using their Superstore and Flex Theme from their sister company Out of The Sandbox, and they both work great. Thank you!

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing, I will definitely pass this feedback along to Hannah! - Emily, Support Lead

5 / 5 Share

Dec. 20, 2021

Saved me a ton of time and effort to have different pricing levels for different people and companies. We use it for our B2B Dealer Network, and Sponsored Players/Team with separate price structures for each of them! Great Price to Value Ratio!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the review, I'm glad to hear Wholesale Club is working so well for you! - Emily, Support Lead

5 / 5 Share

Dec. 13, 2021

A fantastic app that is very easy to use. We had a small support issue that we needed to be resolved and the team sorted it right away. Highly recommend this app.

Using app

About 1 month

Total reviews

24

Average rating

5.0

Developer Reply

Thank you so much for sharing! Glad we were able to help :) - Emily, Support Lead

5 / 5 Share

Dec. 7, 2021

YES,This is what i want!The customer service responded promptly and helped me solve the problem!Kay Very Professional!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the kind words! - Emily, Support Lead

5 / 5 Share

Dec. 4, 2021

Rob helped me quickly to figure out a compatibility issue. Ultimately we were unable to use the plugin because it didn't work well with our subscription plugin, but the team was honest and quick to respond to my questions!

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 8, 2021

The initial setup of the Wholesale Club app is a breeze. The sync process is a little slow but other than that it's a great app. Kay from the Support team was a massive help. Thanks again!

Using app

13 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for sharing! I will pass your kind words along to Kay :) - Emily, Support Lead

5 / 5 Share

Nov. 8, 2021

Amazing support team that can help with anything you need. The app itself is also very good and does exactly what it says.

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

Aw I'm happy to hear we were able to help!! - Emily, Support Lead