B2B Wholesale Club

Feb. 10, 2021

We needed a solution for wholesale pricing on POS Channel, and this Wholesale Club can do very nicely and well integrated. I'm only giving it 4 stars as we originaly wanted to use it for our Online Shop as well, but it does not work with our theme. So we ended with another solution for that part.

Nov. 15, 2020

We wanted to use this app on our website to provide wholesale pricing on certain styles. However, we will not be able to show wholesale only styles on site, another app will be needed to filter this through. We did not end up going ahead with Wholesale Club but their customer service was great and very helpful. (Thanks Rob!)

Nov. 9, 2020

It has been a slow process of fine-tuning this app exactly as I want, but things are looking great! Previous to installation, I thought it was impossible to run wholesale and retail orders through one website, but Wholesale Club has proven me wrong! I signed up for the Premium Onboarding program which was a great investment: Emily and Sarah were incredibly helpful and patient with me as we worked through the steps of establishing a wholesale side of our site and figured out the necessary customizations. Despite some limitations to the customizable elements (ie: regarding shipping costs), the support team is helpful at suggesting and assisting with work-arounds. Considering that there is no app that will be 100% perfect for all online stores, Wholesale Club provides a great option for anyone hoping to offer a customized shopping and checkout experience to specific groups of wholesale customers.

Oct. 15, 2020

Wholesale Club App does what it says. We now, basically have 2 websites with the same URL...!! One is open to the retail public and the other is password activated for our B2B customers only - a lovely private area for our VIP's. I struggled initially with the set-up, however, I opted in for their Premium On-Boarding support for a one time fee and had awesome Tech support via email. Thanks to Sara and James for their support and patience. Champions :)

Sept. 20, 2021

September 2021: We got excellent support from James who sent a detailed explanation including supportive videos to help us solve an issue we had been facing for quite a while. After several requests for support before that didn't work out well, we finally got the support we needed and the issue could be solved easily. July 2020: What happened to this App? We've been using it on 2 of our shops - at first it was great. Now it's full of glitches, we keep getting customer complaints, customer service is poor at best. Response time is long and they general blame the issue on us??? Time to look for a new solution. What a shame.

June 19, 2020

Good App, so far I'm still in the testing phase. The support is very good although I would like little faster response. Congratulations Pixel Union.

June 3, 2020

the support team is very helpful and the function is working fine so far but i still not go live with my online store yet.

May 28, 2020

I had a few issues integrating with other apps, but the Pixel Union team are quick to help and once the issues had been resolved I am able to use the app to its full potential!

May 20, 2020

So far it is working ok but it is too early for us to have a final opinion. Our customers seem pleased and that is the main priority.

Feb. 12, 2020

This app works as advertised and made adding customer pricing groups very simple. The real standout was the customer service provided by Pixel Union. Initial installation was complicated by a previously installed app and Pixel Union was very responsive and helped get everything fixed as quickly as they could. The one area for improvement I see is the integration with Shopify POS. The discount is not automatically applied and it can take some time for it to process the prices for each customer group. It does work though and it's the only app offering such a option at all. I would highly recommend Wholesale Club to anyone looking to add custom pricing to their website.

Oct. 17, 2019

All-in-all, Wholesale Club has been a good addition for us. It has most of the functionality we need to please our wholesale customers. We have had some issues with this app getting along with other apps or coding on our site. Also, it is frustrating that the only way to contact support is via email, especially when there is an urgent issue. However, with that being said, Declan and the developers have always been able to nail down the problem and get it fixed.

May 14, 2019

Install process had it's hiccups, but we were able to make progress once customer support got involved. We're happy with the product so far!

Nov. 2, 2018

Apps working well, bit sticky to get going but support have been helpful with working through installation and issues (auto rounder on the carriage price so we couldn't select say £6.95, had to choose 6 or 7). Hoping to stick some traffic through the NET30 system shortly.

Oct. 28, 2018

This is app is great with a very knowledgeable team to support. Some basic features which would be useful need to be paid for, however the capabilities are there.

Sept. 10, 2018

Our buyer clients so far have called it easy to use, intuitive, and are excited about the new option. 4/5 because we had some early road bumps with set up but were pleasantly surprised how quickly Emily resolved (where Kara the first day or two was unable to help) and gave us some concern. We ran into somehow the monthly subscription not starting so that paused features but didn't say why, if you have been on the demo and it's not live - check that out. It sounds silly but there was no alert even when the theme was published so we ran around in circles for a bit wondering why our test account wasn't showing the discounts. Now we have it all going like clockwork. We've only installed a week ago, so far working well - will try to update good/bad over time once clients have more time to use it. I'm hopeful that now that we're live the speedy response time during business hours continues if anything comes up. A lot of apps have step by steps for turning on various features and understanding functionality. Supple Wholesale Club doesn't have anything like that but with they will explain it to you over email with a bit of patience. The group is based out of Canada on PT so if you're east coast early morning give it a little bit of time.

June 29, 2018

Great app and excellent support. I've had numerous questions to the support team and always got timely and detailed responses, and I was able to sort out all the small issues you get when you install something for the first time. 4 stars because I find the checkout process a bit clumsy (net30) and the Shopify checkout process still shows the full prices. 5 stars for the support team (thanks Declan) :-) Highly recommended! Cheers, Paul

June 21, 2017

This is a pretty good app, I would recommend it and use it again. Support very is responsive and friendly. I chose 4 stars over 5 as there are some upfront set up costs that become annoying and start to add up, but in general, these costs and limitations of the app are worth it for setting up "functional" wholesale capabilities on your website.

March 16, 2017

I asked the world of this app, and I got more than expected. We had some very specific trade pricing requirements for our website - some customers getting some discounts on some specific products. It took a while to get it all set up correctly (1,500+ SKUs!) but we're very happy with the results. The only place that this didn't quite work was when combining it with other kinds of discount apps such as bundles ad 3 for 2 type deals. But this was not a dealbreaker and Wholesale is still the best solution for our store. Many thanks to the support team!

March 1, 2021

I have received excellent help from Paige and the team at Pixel Union Support - it's been super speedy, clear, and exactly what my business and I were looking for! Thank you SO much!

Aug. 26, 2016

I installed this app because I need to integrate with 3rd party inventory management software and I didn't like the way that other apps needed hidden variants to work. I'm not a huge fan of the discount codes that this app had to create but once I got my head around that I was (am) really happy. It works, the support is great, and the installation was taken care of very easily. Recommended!