All reviews

Rating Breakdown

  • 5
    86% (635 ratings)
  • 4
    6% (46 ratings)
  • 3
    0% (3 ratings)
  • 2
    1% (10 ratings)
  • 1
    6% (46 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 19, 2023

They reply super quickly, are really patient, and are always ready to help fix problems. When there are challenging issues, they explain all the possible options you can do. They're awesome!

Using app

About 2 years

Total reviews

10

Average rating

5.0

Developer Reply

Thank you so much! - Emily, Head of Support

5 / 5 Share

Oct. 17, 2023

B2B Wholesale Club has been an invaluable addition to our Shopify store. Their customer service is exceptional, and it has greatly benefited our business.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

I'm glad to hear the app has worked so well for you, thanks for sharing! - Emily, Head of Support

5 / 5 Share

Oct. 11, 2023

We’ve been using this app for 5 years. It’s been an absolute essential app for our business and I can’t imagine not having this. The support is responsive and helpful. Excellent people to work with.

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for sharing!! - Emily, Head of Support

5 / 5 Share

Oct. 5, 2023

This app is absolutely amazing if you are planning to combine your normal and wholesale store together. The price is very worth it, if you take a look at the code. The support is amazing. Kay helped me very fast and directly fixed my question. It is a very easy to use app that integrates perfectly within a store. I would definitely suggest this app to anyone who is looking for a good wholesale app. Stop wasting money on other apps and just go for this one.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Wow thank you so much for this glowing review!! Knowing you've had such a positive experience means so much to me! - Emily, Head of Support

5 / 5 Share

Oct. 5, 2023

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for leaving a review!! - Emily, Head of Support

5 / 5 Share

Oct. 5, 2023

Using app

About 7 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you! - Emily, Head of Support

5 / 5 Share

Oct. 2, 2023

I've used this app on multple storefronts to successfull solve the wholesale side of our retail shops without having to spend thousands on Shopify Plus. Recently had a small installation issue on a new storefront and Kay from support fielded and solved my issue quickly and attentively. I very much appreciate the timely responses and willingness to make sure things are working as intended.

Using app

About 10 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this positive review! I'm so glad you had such a good experience! - Emily, Head of Support

5 / 5 Share

Sept. 29, 2023

great customer support!

Store

HERO

Using app

3 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you!! - Emily, Head of Support

5 / 5 Share

Sept. 28, 2023

This app made setting up wholesale pricing and accounts so easy! I was able to quickly create wholesale with custom pricing tiers and account requirements with Kay's help. She provided excellent ongoing support, answering all my questions along the way promptly and in detail. I highly recommend the B2B Wholesale Club app, especially if you need some extra guidance getting your wholesale channel launched. Their customer service is fantastic!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

I really appreciate this thoughtful review. I will definitely pass this feedback along to Kay! - Emily, Head of Support

5 / 5 Share

Sept. 27, 2023

The support team on this app is unbeatable. They are so helpful and happily took care of our concerns within the day. We are extremely impressed with Kay and the entire Orbit/Wholesale Club team. Would highly recommend.

Using app

About 7 years

Total reviews

4

Average rating

5.0

Developer Reply

I'm so glad your time using the app has been such a pleasant experience! Thanks so much for this review! - Emily, Head of Support

5 / 5 Share

Sept. 26, 2023

This app solves or needs for discount wholesale pricing and net terms using tags. The app is very easy to use and set up. If any problems are encountered support is extremely helpful and patient. My problems are addressed the same day with clear instruction. We use this app on two different sites and we couldn't be more pleased.

Using app

Almost 2 years

Total reviews

11

Average rating

4.9

Developer Reply

I'm so happy to hear this, I'm glad it's been such a positive experience for you so far! - Emily, Head of Support

5 / 5 Share

Sept. 25, 2023

Has worked well for our needs and response when there has been an issue has been very quick!

Store

Tonix

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing, I appreciate it!! - Emily, Head of Support

5 / 5 Share

Sept. 12, 2023

5 STAR FOR SURE!!!!!! Loving this app so much - I highly recommend! They have an amazing team that will make sure to guide you through the steps until everything is set in order for your wholesale clients to be able to use the app flawlessly, love it!!! Also, one of the representee by the name of Kay, gave us awesome guidance & assistance and made sure that we were on the right track to get everything started and her email response time was definitely fast and on point. It's always a plus when you can run into a company whose employees are really passionate about their work - this lets me know that they put a lot of work into their company and highly respect their customers. Overall, there customer service and the platform are A-1 and I would not advise using any other B2B wholesale app, especially if you're not so tech savvy...... this app is perfect. :) Oh, forgot to mention... you also get a 30-day free trial to really understand how the system works before making a purchasing decision. Thank you so much Orbit / Kay - we are definitely looking forward to using the app on our website for as long as your app is active - you have a long-time customer for sure!!! Thanks again guys & God Blessed!! :)

Using app

8 days

Total reviews

3

Average rating

5.0

Developer Reply

Wow this is an exceptional review!! I really appreciate you taking the time to share these kind words!! I'm so glad to hear you've had such a great experience :) - Emily, Head of Support

5 / 5 Share

Sept. 12, 2023

Using app

5 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you! - Emily, Head of Support

5 / 5 Share

Jan. 23, 2024

20240124追記 翻訳を使って英語でやりとりをしました。返信のレスポンスがとても早く、そして問題解決までたったの1日でした!今回起きた問題は正直改善は難しいのかなと諦めていましたがとても早く解決できて助かりました。有難うございました! We communicated in English using translation. The response time was very fast, and the problem was resolved in only one day! I had given up on the idea that the problem would be difficult to remedy, but you were able to solve it very quickly. Thank you very much!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing! - Emily, Head of Support

5 / 5 Share

Sept. 5, 2023

Very helpfull and good working app. The customer support ist super quick and helpful. They helped me to customize a few things and did a great job.

Store

COTIERE

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for leaving us this review! - Emily, Head of Support

5 / 5 Share

Aug. 31, 2023

Always willing to help me sort any concerns out. Had issue installing onto new theme to ensure I had access to future shopify theme updates and they worked through it with me and we found a solution. Very happy to continue using this app, it's the most cost effective, whilst having all the flexible functions I require.

Using app

Over 2 years

Total reviews

13

Average rating

5.0

Developer Reply

I'm so happy to hear your experience has been so positive! Thanks for leaving this review :) - Emily, Head of Support

5 / 5 Share

Aug. 28, 2023

Awesome App and awesome support. Very fast....we had to do an emergency theme update because our old theme just flat out stopped working! Had to get everything up and running again, and these folks got us back on track fast. Would definitely recommend this app for your wholesale store requirements.

Using app

Over 2 years

Total reviews

11

Average rating

4.6

Developer Reply

Thanks so much for sharing your experience! - Emily, Head of Support

5 / 5 Share

Aug. 23, 2023

This app has done exactly what I needed and more. It has features that seemingly anticipated my needs and when I had any issues while setting up, the chat support was incredibly quick to help. If you're looking for an alternative to Shopify Plus' wholesale features, this is it.

Using app

22 days

Total reviews

5

Average rating

5.0

Developer Reply

I'm so glad to hear your experience has been a positive one so far :) - Emily, Head of Support

5 / 5 Share

Aug. 22, 2023

This is a premium app. The best part is the support that comes with it. I ran into a few problems during set-up due to a paid theme I am using that uses complex Ajax cart functionality. When I contacted the support of the theme, they wouldn't help. The support of B2B Wholesale Club supported immediately and solved the issue as well as many others. I tried out a few other Wholesale apps. Nothing compared to this app. If you want to set up a wholesale online shop without paying for Shopify Plus, this is the best app you will find.

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

I am blown away by this review!! Thank you so much for the kind words! - Emily, Head of Support