All reviews

Rating Breakdown

  • 5
    86% (635 ratings)
  • 4
    6% (46 ratings)
  • 3
    0% (3 ratings)
  • 2
    1% (10 ratings)
  • 1
    6% (46 ratings)
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5 / 5 Share

July 7, 2022

Flexible and useful app for customer segmentation and custom prices workflows. Great support as well!

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

I'm so glad to hear the app has been working well for you so far. Thanks for sharing!! - Emily, Head of Support

5 / 5 Share

Oct. 7, 2022

Since our price structure is a bit complicated, I always feel reassured that the support team is quick to respond to my requests when I am uploading new pricing. James was super helpful!

Using app

Over 2 years

Total reviews

3

Average rating

4.7

Developer Reply

I am *SO* happy to hear this, thanks for sharing your positive experience! I will absolutely pass this feedback along to Kay! - Emily, Head of Support

5 / 5 Share

June 22, 2022

We have a store with 10k+ products and Wholesale Club makes special/bulk pricing possible for us. The app works brilliantly and if there ever is a problem the WC team are super quick and helpful. We recently changed to a new theme and the team helped us through it. Can't recommend enough!

Using app

Almost 2 years

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for your review!! I'm glad to hear Wholesale Club (and our team!) is making such a positive impact on your business :) - Emily, Support Lead

5 / 5 Share

June 21, 2022

Love this this app. Makes it very easy to exclude the customers we need to exclude in each facet of our wholesale change. Support is very fast and helpful.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

I'm glad to hear the app has been so helpful to you!! - Emily, Support Lead

5 / 5 Share

June 14, 2022

Great improvement on previous apps used for wholesale and discounting. Much better than bold apps. Very helpful and response time very good.

Using app

About 1 year

Total reviews

6

Average rating

5.0

Developer Reply

So happy to hear this, thank you for sharing!! - Emily, Support Lead

5 / 5 Share

June 14, 2022

Fantastic app with wonderful customer service! With many distributors this is going to make our life so much easier. HIGHLY recommend!

Using app

17 days

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for this review!! It means a lot to us :) - Emily, Support Lead

5 / 5 Share

June 3, 2022

Solid app with helpful customer support. Would definitely recommend for a simple wholesale solution.

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for sharing, I'm so glad to hear we provided such great help! - Emily, Support Lead

5 / 5 Share

May 25, 2022

I am at the early stages and developing a sales model for our process. What I liked about this app was that it seamlessly blends the retail experience in with the wholesale experience, so that a customer could in theory move from one to another with no change in experience. Equally I can move a Wholesale customer from one set of prices to another by simply changing a tag. A customer is tagged and all of the pricing on your site shifts to reflect their particular pricing - so change the tag and you change the pricing - Very Easy! The volume discounts offered allow me to work across both retail and wholesale to provide volume incentives and I am about to try their net terms option - again making it easier to work with wholesale customers. The Orbit team have been quick to get back to me. I am still learning but the benefits above were enough to swing it for me. I have asked that the team provide greater options for shipping allowing me to provide it after a certain spend, for different types of customer, so that I can further incentivise purchase behaviour. I hope that this will come in the future. My challenge with the apps have been to work out how to use bundles with this app, because they all want to control the cart. The solution I found was to select a bundle app which creates a product and thus is not competing with Wholesale Club for control of the cart - bundle kit seems to work well in this regard. If you like what I have found out - give it a go!

Store

Zoop NZ

Using app

10 months

Total reviews

2

Average rating

4.5

Developer Reply

Wow I'm blown away by this thorough review. I am so grateful you took the time to share these kind words. I can't thank you enough! So glad to hear the app has worked so well for you :) - Emily, Support Lead

5 / 5 Share

May 23, 2022

Customer service is fast and reactive and very friendly, the app is simple and complete enough to meet our expectations.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review!! - Emily, Support Lead

5 / 5 Share

May 18, 2022

Best app for setting up wholesale - from small business to enterprise level ones. Easy to use, great logic, and the staff are willing to raise feature updates. Support staff is so helpful and professional. Shout out to Kay - she has been very responsive and goes above and beyond.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

I'm so happy to hear this, thanks for sharing! - Emily, Support Lead

5 / 5 Share

May 16, 2022

I needed to set up wholesale on my site. I downloaded this app, and it was fairly straightforward. The only hiccup I had was my fault. I'm not very techy. I reached out to support and Jake took care of it. So thankful for him. Lynn

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Woohoo! I'm glad we were able to get you sorted out! - Emily, Support Lead

5 / 5 Share

May 16, 2022

Great app for making a separate membership price list, without the hassle of using discount codes or a super expensive membership-app.

Using app

9 months

Total reviews

6

Average rating

4.8

Developer Reply

I'm so happy to hear this, thanks for sharing your experience!! - Emily, Support Lead

5 / 5 Share

May 12, 2022

I've been looking for an app to help us better manage pricing for our high volume/B2B customers. Its a great app with great service. 5/5!

Using app

2 days

Total reviews

17

Average rating

4.2

Developer Reply

Thanks so much for sharing! - Emily, Support Lead

5 / 5 Share

May 10, 2022

We use this to run our B2B channel within the same shopify store. It is simple and intuitive to set up. I love the quick order page and Orbit have been helpful with troubleshooting.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Wow I'm really pleased to hear how well the app has been working for you. Thanks for sharing! - Emily, Support Lead

5 / 5 Share

May 9, 2022

LRS uses this app to help make our distributor purchase experience much smoother. This app works wonderfully. We did have some issues when we first installed and injected code into our theme 'Venue' but tech support from Orbit was on it! Had us fully up and running with working code fixes same day. Big thanks to the Orbit team. 10 out of 10, would recommend.

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the detailed review!! I'm so glad to hear you had such a positive experience :) - Emily, Support Lead

5 / 5 Share

May 5, 2022

So far so good. Rob was helpful in implementing this. I just downloaded this a week ago so haven't really tried it, but will update this review when I do

Using app

27 days

Total reviews

1

Average rating

5.0

Developer Reply

Glad to hear things are going well so far! Thanks for sharing :) - Emily, Support Lead

5 / 5 Share

May 3, 2022

Easy to install and use. Great customer support. I'd recommend the Wholesale Club app to anyone looking for a quick and effective solution.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words, we really appreciate your support! - Emily, Support Lead

5 / 5 Share

April 26, 2022

This is a great app with excellent support. Well worth the price. They will do their best to tailor solutions to your specific use case.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

I'm glad to hear you had a good experience!! - Emily, Support Lead

5 / 5 Share

April 22, 2022

I found the response time was good...and Rob was really helpful even though it wasn't clear why I was having issues, he continued to investigate until he found the problem...Excellent service.

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for sharing! I will pass this along to Rob :) - Emily, Support Lead

5 / 5 Share

April 13, 2022

The only app that can support my needs for my website and my POS installation. I have multiple level of pricing for my customers so with this app I can show the right price to the right customer. The support is also really helpful and support my theme change and corrected every bug that we found.

Using app

9 months

Total reviews

2

Average rating

3.0

Developer Reply

So glad to hear you've been using our app on POS. Thanks for your support! - Emily, Support Lead