Sia Botanics review for Wholesale Gorilla
Jan. 5, 2023
Updated Review: After seeing my review on their site, their head of customer service contacted me directly from their personal email to make sure I got the answer I needed. Amazing customer service. I believe there was an issue of my emails never reaching their support team, so if you do not get a response within 24 hours, try sending them an email from a different address. Review on 1/4/2023: The app works pretty well. However, there is an issue with tagging customers as "Wholesale" when Shopify wants to default the tag to "wholesale" and apparently the lowercase "w" throws off the app from recognizing the customer as wholesale. I have emailed support 4 separate times in the last 30 days and have yet to hear from them. Lack of support is really making me rethink which app I use.
I'm so sorry you aren't getting the information you need. It looks like we wrote back around 7:30pm EST last night, can you check your spam folder in case the message went there? Someone from our support team will also email you directly in case a spam filter is getting in the way for some reason. We will monitor this and make sure you get the help you need asap.
