Kandy Boy review for Wholesale Gorilla

1 / 5

Feb. 7, 2023

Tried having my team reach out to them to fix the issue because the app is tagging customers incorrectly causing wholesale customers not being able to login. The wholesale gorilla support has been unable to identify the problem for weeks saying "that it is working just fine" when it is not. I don't know if they are manually adding the correct tag themselves when they test it or what is going on but I've been sitting here for 2 hours trying to figure out whats wrong and I think I finally found the issue but now Im waiting back from them on how to fix it, wasting more time. Im sure their app works fine when the settings are correct, but their support being unable to identify the actual problem is a red flag for me since Im busy with other important things and they were unable to fix this without the CEO of a $100,000/month company digging around in the back end.

Using app

8 months

Total reviews

5

Average rating

4.2

Developer Reply

We're sorry for the trouble with the app tagging customers incorrectly. We identified the issue and fixed it after our video call. Unfortunately, there were some delays in working with your team, which prolonged the issue. We appreciate your patience and understanding.

Wholesale Gorilla for Shopify
Wholesale Gorilla
4.7 star
274 reviews

Wholesale / B2B Solutions for your Shopify Store

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