Blazedmade review for Wholesale Gorilla
Dec. 15, 2019
I installed this app, i didn’t use it, and then was continually charged after I deleted it from my account. I want my money back. This is not acceptable. Looks like I’m not the only person this has happened to.
Hello! Shopify handles all billing for any apps listed on the app store, so as soon as you uninstall an app Shopify automatically cancels the billing. We would be happy to approve a refund for any portion of our app's subscription you didn't realize you were paying for or that may have been billed in error. We reached out to you via email, so let us know and we would be happy to take care of that asap. An unfortunate feature of Shopify is that if you uninstall a day or two after a new billing cycle starts you will still be charged that month's full subscription fee. We have requested that they start prorating these charges but in the meantime we can issue a refund for unused days Sorry for any confusion there. You can read more about how Shopify handles billing for apps here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions Let us know if you have any questions. Thanks! -Matt and the Wholesale Gorilla Team
