Vibe review for Wholesale Gorilla
July 2, 2020
Good app but super limited. They work off of proxies, so no templates are really involved to modify. Having an issue where we cannot allow wholesalers to commit to stock (purchase stock) while not allowing retail customers too. SUPER IMPORTANT. Customer service is OK and responsive (reasonable time frame) but offer no chat or phone support. They offer very little solutions other then 'we cannot customize please contact a developer.' I was very excited to try them out as they come off as a 'small business wholesaler who understands the demands/challenges of small businesses' but in reality, they offer similar functionality to other wholesale apps. Id still recommend them, but definitely limited and would look at other options on the table. - you cannot modify the application form - you have very little customization options on the quick form - orders are being auto drafted upon checkout for dealers, but if product is out of stock it prevents them from doing this - do yourself the favor and look at competitor apps and compare functionality
Thanks so much for the feedback. While you can prevent wholesale or retail customers from purchasing certain products with Wholesale Gorilla, it sounds like you want to have different inventory settings for wholesale/retail customers for a single product? If so this is a request we hear a lot, but unfortunately Shopify will not let us submit an order if any out-of-stock items are in the cart. Since Shopify doesn't provide developers a way to set customer-specific inventory at this time, the best workaround is to create a retail-only and wholesale-only product so that these groups of customers can be limited to the inventory you set for each product. In some cases we can develop a workaround for Shopify's limitations, but in other cases all apps are limited by the same rules they set. As for the customization/proxies issue we definitely agree that more customization options are essential, and we are excited to be releasing a much more robust way for merchants to customize wholesale pages this fall. Thanks again for your input. We are committed to helping small businesses by continuously working to improve and expand on our feature set, and hearing from merchants directly is the best way for us to do this.
