LXB Wholesale review for Wholesale Gorilla
Aug. 19, 2021
I like the app but am not sure about the support. When needing help with basic things, they respond and are friendly but when there is an issue you get ignored. I sent an original email 9 days ago and 3 emails asking if anyone will respond and to this day, NO RESPONSE. I am going to be looking to switch. I can't rely on a service with no support.
Hi Paul, I'm sorry for the delay in our response to you. We try to respond within 1 business day to all requests, but it looks like our email provider was completely blocking emails from your domain for some reason. Sorry about that! It looks like we were finally able to view your email, and our support team solved the issue you were having yesterday, but we never received confirmation from you. If you're still having issues, please feel free to reach back out, and we'd be happy to take another look. Sorry again for the delay in response! Best, Matt
