cGPMAX review for Wholesale Gorilla
March 21, 2022
We downloaded Gorilla as it was recommended to us, but we had issues setting up the app. We raised issues with Shopify who referred issue to Gorilla for help. We have contacted Gorilla 3 times for help via various means and DEADEND. Not heard anything back. This seems to be a typical problem. So we are moving to another app, as if we have this much trouble when starting, the lack of communication with Gorilla will not work moving forward. UPDATE - TEAM GORILLA GOT BACK TO ME QUICKLY FOLLOING THIS REVIEW AND WERE VERY PROACTIVE AND HELPFUL. THEY RESPONDED TO MY QUESTION AND WERE VERY THOROUGH IN THEIR REPLIES. THUMBS UP TO TEAM GORILLA FOR THAT.
Hey cGPMAX Team. This communication issue is something that we are currently working to resolve and we are sorry that it has affected you and your business. We have an e-mail on file that begins with "orders@" and will reach out directly today. I am open to taking some time to go over any issues you may have over a video call. I understand that you may already moved on to another app, but we can at least communicate in some fashion to ensure that you did not incur any undue charges. If you are still open to the app at that point we look into solving whatever issue you may have run into. We believe that our solution is the best on the market and ultimately we want it to be easier for your business to succeed. Bronson | CEO |Wholesale Gorilla
