Newrome Press review for Wholesale Pricing Discount B2B

Sept. 22, 2020

The app works as advertised, but support is very poor. I have had experiences where they simply don't respond to requests without multiple emails over the course of days to more than a week. For example, I requested a re-install on an updated theme (NOT a free service) on 9/2 and didn't receive a response until 9/11. On 9/7 I wrote to say that I was still waiting, and didn't get a response until I threatened to take my business elsewhere. Then when they did the job they broke the theme and it didn't work. And…I am still waiting for them to acknowledge the problem and resolve an issue for which I already remitted payment. If you can find the same functionality elsewhere, I would seriously consider it.