2Petalrose review for Wholesale Pricing Discount B2B
March 18, 2022
This app on premise offers everything we want however we experienced some issues after starting our trial. We invited a staff member as per instructions but did not hear nothing for some days, when we managed to get the installation completed the installer had reversed changes we had made on our theme. Eventually I got notice the install was completed and those changes were reverted on the theme they were working on but unfortunately the theme did not reflect those changes and the wholesale app still did not work.
We do acknowledge the initial integration request slipped through the cracks and took additional time. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We will use the feedback to make ourselves better. We would like to clarify that our team always creates a backup copy of the theme for integration. Also, the team keeps the pre-integrated theme published, giving you the opportunity to check the integrated one first before publishing it. This is part of our onboarding process. The file change was because of the third-party app "Fast Bundle" that we found in the pre-integrated theme. It may have been added while our team was working on the integration. Some apps automatically add code when you open the app. We spend a lot of time comparing files and got back with the cause of the problem. Wholesale Pricing Discount app had nothing to do with the changes in the file; it was a third-party app. We always try to ensure merchants get the smoothest product experience. Our small team spends a lot of time and effort to meet the merchant's requirements. If we can help any way in the future, just let us know at [email protected]
