All reviews

Rating Breakdown

  • 5
    93% (498 ratings)
  • 4
    3% (14 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (4 ratings)
  • 1
    3% (16 ratings)
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5 / 5 Share

April 2, 2024

Excellent customer service! I changed to a new theme in which the wholesale pricing was not displaying properly. I contacted support and Wholesale Helper integrated the wholesale app to our new theme within six hours. It now works beautifully! This app is the perfect tool for integrating retail and wholesale into one Shopify store. We could not be more pleased with the outcome and their excellent customer service. Thank you!!!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the kind words. We're happy that we were able to get you up fast! Let us know if you need anything, Wholesale Helper Support

5 / 5 Share

April 1, 2024

Great app with great support, highly recommended!

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 13, 2024

First and foremost, I would like to sincerely thank the team responsible for this app and the developers. We have been using this app for over 2 years now, and it has had a significant impact on our company's sales. After trying out numerous wholesale apps and testing them, this app had the most features, and it had many of the features we desired. . [1. Dedicated wholesale section / B2B, B2C combined store] What stood out to me most was the ability to choose between two styles in this app, which I found only this app offered on Shopify. Originally, we utilized the B2B style, where all products on the existing collection page would immediately receive discounts upon logging in. However, during a major website overhaul, as the discount rates differed for retail and wholesale customers, we opted to switch to a dedicated wholesale section that only wholesale customers could see. The flexibility to switch styles was truly appreciated, as most wholesale apps do not offer this dual functionality. . [2. Features] The app allows separate customer management, provides volume discounts, and issues coupons. The sign-up form is also customizable. It was incredibly convenient to have all related features available with just this one app, without the need for separate downloads. . [3. Prompt feedback and customer service] The best aspect is the ability to call and inquire directly. Even when contacted via email, we received prompt responses and feedback. Recently, when an issue related to this app arose on our website, the manager and developer formed a team, engaged in an online meeting with me, quickly grasped the situation, and resolved the problem in real-time. Furthermore, they continuously followed up to ensure our website was functioning smoothly. I sincerely appreciate the swift customer service. . They made great efforts to accommodate our requests for various feature modifications and worked diligently to address them as quickly as possible. I am truly grateful.

Using app

About 1 year

Total reviews

6

Average rating

4.3

5 / 5 Share

March 12, 2024

Had an issue, turnaround time was fast, as was on point for projected solution 1-2 days. Happy customer!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 8, 2024

The Wholesale Pricing Discount app has significantly improved our online retail service for wholesale clients. Prince handled our onboarding, while Shanna assisted with customizations. Shanna's customer service was quick and efficient, crucial for meeting our tight deadline. Overall, the app is user-friendly and superior to other wholesale apps, with exceptional support making it a valuable tool for streamlining wholesale operations.

Using app

About 2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

March 6, 2024

Have been using the wholesale app for a little over two years now. It certainly has made life a lot easier having a portal where customers can directly place wholesale orders. Customer support has been great at assisting us when we run into any problems. They also found ways to make the app work for us even though we are using other apps that are not compatible with the wholesale app.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2024

Customer service is always so so helpful and the app works how I need it to :)

Using app

Almost 3 years

Total reviews

4

Average rating

4.5

5 / 5 Share

Feb. 19, 2024

Support is quick to respond to any issues that arise. They way our site is designed along with Wholesale Pricing app, we can cater to both Retail and Wholesale customers on the same site without having a special place for wholesalers to shop.

Using app

Over 2 years

Total reviews

3

Average rating

3.7

5 / 5 Share

March 1, 2024

We've had a bumpy road navigating from WooCommerce to Shopify, however Wholesale Helper has been great with support and directly reaching out to help us with some challenges switching our platforms. We use all three of the modules and it works well with our theme to provide a professional looking Wholesale store. Thanks to Seth and his team for making us a priority and getting the changes we needed into our production environment. Only reason not four stars is that we're still working on traffic, but that isn't WH- hope to see that improve in the near future.

Using app

10 months

Total reviews

1

Average rating

1.0

5 / 5 Share

Feb. 16, 2024

Years ago we sought out a Wholesale Pricing app and tried a bunch, but this one met our needs of individual product pricing and the monthly fee was very reasonable compared to the rest. We have a very large catalog of products >10,000 and Wholesale Pricing Discount B2B enables us to offer a complex wholesale pricing feature to our customers. The support is always top notch and we couldn't be happier to continue to use this app as we have done for the last few years.

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 16, 2024

I wanted to take a moment to share my experience with Wholesale Helper on the Shopify App Store. Working with Wholesale Helper has been a positive and seamless experience for me. The application's user-friendly interface and robust features have significantly improved my workflow.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 14, 2024

Great app and great customer service. We been using this app for 6 months now to sell our products at wholesale discount to retailers and everything has been great.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 5, 2024

App works very well and the customer support is excellent.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 30, 2024

We're really enjoying the wholesale discount app, it's completely change our entire operation, providing us with more freedom and less admin to concentrate on other things within the business. It can be a little tricky to navigate to begin with, and there are particular nuances needed to be learn along the way but the customer service is EXCELLENT, making the experience a very positive one. Recommend!

Using app

Over 1 year

Total reviews

3

Average rating

4.7

Developer Reply

Amazing to hear it has improve your entire operation...it's what we aim for! Let us know if you need anything :) - Wholesale Helper Support

5 / 5 Share

Jan. 24, 2024

This team is beyond amazing! Had some very specific requests in terms of integrating their app into my store and they were able to accommodate expertly!

Store

Carismo

Using app

21 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 19, 2024

This app is brilliant and so are the support team! Especially Daniel who has helped me massively.

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the kind words! Let us know if you need anything :) - Wholesale Helper Support

5 / 5 Share

Dec. 29, 2023

I like the app, i works perfectly to what we need it for. more important the customer service team are amazing, very helpful quick to respond back and they help us customize the app to our need. I appreciate all the good work they have done for us.

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 7, 2023

Very helpful in my time of need! Mehak was kind enough to create a detailed video explanation and step by step on how to resolve our issue. Our problem was no fault of the app, rather the way we set it up. Thank you, Mehak!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

So happy we were able to help and get you set up with your B2B store! Let us know if you need anything :) - Wholesale Helper Support

5 / 5 Share

Dec. 6, 2023

Vents.com — This company is the real deal. They provided great customer service with some of my initial questions. 20 minute on boarding demo, and already made two customizations, so that when someone is logged in it hides the create account, and if they are logged out, it shows the create account. As well as they added a logout feature on our navigation that shows if logged in and hides if logged out. The app is full of wholesale related pricing features for basically anything that you can think of. I really like the variant price control and pricing groups.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 17, 2023

As usual, their customer service is great. Need a 'clear all' option in the Wholesale Cart and they delivered!

Using app

4 months

Total reviews

5

Average rating

5.0