Wholesale Pricing Now: B2B
Wholesale Pricing Now: Custom, Discount & Volume Price Tiers
Rating
4.2
feedback
209
chart
#620
All reviews
Review RSS Feed
May 1, 2023
This app DOES NOT properly round math. My 9 year old can do it but not this app. This is especially annoying because you cannot trust the math - we cannot use our shipstation pack slip which has beautiful pictures on it, we have to use the Shopify one because the math is WRONG! This app also has issues at CHECKOUT where my customers are not being able to check out - this just happened three times this week. Annoying. Shopify cannot resolve the issue and these people can't resolve the math problem in a 3 year time period. Ridiculous!
Using app
Almost 3 years
Total reviews
5
Average rating
4.0
April 27, 2023
App was not properly working but Nicoz in support was helpful in being able to fix the discount issues.
Hello to our friends at solarfree Thanks for the awesome review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing, We are delighted our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success. Cheers, Pushpesh & The Wholesale & Custom Pricing Support Team
April 18, 2023
this app finally does what I have been trying to do for the last year; give a % discount on our branded products only, and not the other brands we sell, to tagged customers so they can order online and get the group discount they have. AND, their support was available in minutes, got online and made the adjustments to my app for me sop that the discount showed in every step of the shopping process. Thank you!
Hi Midwest Inkjet, Thanks for the awesome review! We're very happy to hear that our feature set has enabled you to give out discounts on particular product lines. We take great pride in the quality of support that we offer, and are very gratified to hear that our team was able to respond quickly to your needs and make the adjustments that you needed. As always, we are here to help! Tanu & The Wholesale & Custom Pricing Support Team
April 18, 2023
Nicoz as really helpful and professional. Seems like a good company. I've been playing around with this program and it's pretty good. You do need to add each discount one by one using a search function. It would be nice to have a table of all products at once like other programs have.
Hello to our friends from FoodStorageDepot Thank you for the glowing review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing. Nicoz is the star of our support team and we are delighted to know that he was able to assist you. We’ll make sure we pass your kind words along to Nicoz, who we know will be delighted to read your comment. We love having you as a customer and are always here to help your Shopify store succeed! Tanu & The Wholesale & Custom Pricing Support Team
April 12, 2023
We chose this plugin for the order form to allow our wholesale customers to order more quickly. The fact that retail pricing was shown until they added to the cart would be confusing for our customers and add an extra level of explaining to our customer service. We wanted something to make wholesale ordering easier for our customers, but this isn't a good fit. Additionally, the 'Sync Collections' didn't work and I had to have support manually add a missing collection, but even then not all products in the collection showed up. Finally, built in discounts for Shopify were being applied to the wholesale pricing, we have for retail customers to save 20% when ordering 4+ items, which made it difficult to match our wholesale pricing on our price sheet. We didn't want to give a 20% discount on top of wholesale pricing. Finally, there's no 'Require a minimum order amount' option - we have a MOQ of $500 for wholesale pricing. Many things we wanted were lacking or missing. If they were added/corrected the plugin would be worth the $25/50 per month but it's not right now.
Hello to our friends at Performance Fungi Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Wholesale Pricing Now. I am sorry to hear that our app was not a good fit for your store, it is not at all what we aim for. Our app is being used by a lot of merchants and it has been serving most of them really well. With that said, we have taken note of your feedback and have put the requests on to our product roadmap so that we can improve our app and be of service to you. We're always looking for ways to improve our service and app features, and your feedback is a valuable part of that process. However, I would like to clarify some of the points raised by you: Q: We chose this plugin for the order form to allow our wholesale customers to order more quickly. The fact that retail pricing was shown until they were added to the cart would be confusing for our customers and add an extra level of explaining to our customer service. We wanted something to make wholesale ordering easier for our customers, but this isn't a good fit. A: It appears that you are referring to the Order Form feature, which is a relatively recent addition to our app. It is important to note that at present, this feature has certain limitations, specifically in regard to the display of discounts. As it currently stands, discounts are not immediately visible on the order form and will only be reflected once an item has been added to the cart. It is worth noting that this feature was released in partial form by our development team, with the second installment intended to address the discount display issue being scheduled for a future release. At this time, we do not have a definitive date for the release of this update. Q: Additionally, the 'Sync Collections' didn't work and I had to have support manually add a missing collection, but even then not all products in the collection showed up. A: It is important to understand that any changes made to your collection page will require a manual sync in order for the updates to take effect. We recommend that our merchants hit the "Start Syncing Products" button every time they make changes to ensure that their collections are up to date. This will help to avoid any issues with missing collections or products. Q: Finally, built-in discounts for Shopify were being applied to the wholesale pricing, which made it difficult to match our wholesale pricing on our price sheet. We didn't want to give a 20% discount on top of wholesale pricing. A: Our app does not apply discounts on top of the Shopify Automatic discount. It is important to note that our app utilizes Shopify's Draft Order API, while Shopify Automatic Discount operates using the standard checkout process. As such, our application will either provide the discount and disregard any discounts from Shopify Automatic or the latter will take effect while our app is not in use. Q: Finally, there's no 'Require a minimum order amount' option - we have a MOQ of $500 for wholesale pricing. Many things we wanted were lacking or missing. If they were added/corrected the plugin would be worth the $25/50 per month but it's not right now. A: This feature is not currently offered by our app. This particular feature falls outside the scope of our application's capabilities. Temporarily, in cases such as these, we usually recommend the "Locksmith" app (https://apps.shopify.com/locksmith), which would integrate seamlessly with our application. I believe that this solution will allow you to achieve the desired functionality while still benefiting from the core features of our app. If you still want to try our app and need help, please reach out to us via any of these channels: Email: [email protected] Phone: 1 (888) 779-3821 Live chat: https://www.websiteondemand.ca/wholesale-custom-pricing/ We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. Regards, Pushpesh & The Wholesale Pricing Now Support Team
April 12, 2023
Excellent customer service. Amandeep was great at getting me setup on the system and was very clear and helpful. Thanks again! Recommend this app for any person wishing to add wholesale to there store.
Hello to our friends at Cozy Crew Club Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Wholesale Pricing Now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & The Wholesale & Custom Pricing Support Team
March 31, 2023
The best plugin for B2B customers. It is not creating a extra cart or script in the webshop like the other plugins. The best option in the plugin is the individual pricing, you can auto import and export the prices. The support is really good.
Hello to our friends at MAE-LILLY Thanks for the awesome review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing, We are delighted our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success. Cheers, Pushpesh & The Wholesale & Custom Pricing Support Team
March 28, 2023
Great app. Support team is very responsive and active, resolved the issue in minimal time. Highly Recommended
Hello to our friends from www.artfactoryus.com Thank you for your glowing review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! Tanu and The Wholesale Pricing Now Support Team
March 24, 2023
Amazing customer service and app for the wholesale section of our site. Josh was quick and helped us find a solution to our issue. We thank you.
Hello to our friends at Salt and Hart Thanks for the awesome review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing and that Josh was able to assist you. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store a great success. Tanu & The Wholesale & Custom Pricing Support Team
Jan. 30, 2024
After trying two other apps, this app has worked out for us. We have had this app for awhile now and it has worked for us at this stage of our development. Whenever we have had any issues, customer service has been responsive to work through those issues with us. It is like having a partner in this. Most recently we were helped by Alina and with basic details of the issue, she had been able to quickly fix things on the back end. Extremely grateful for that! Thank you for helping us and providing us this service!
Hello to our friends at Kkira Shoes We're so happy to hear that you are enjoying Wholesale & Custom Pricing. We appreciate you taking the time to share this review with us and the community! We are delighted Nicoz was able to assist you. We’ll make sure we pass your kind words along to Nicoz, who we know will be delighted to read your comment. We love having you as a customer and we are always here to help your Shopify store succeed! Tanu & The Wholesale Pricing Now Support Team
March 22, 2023
Josh was super helpful with some edits I needed to have done to work with my store. Looking forward to seeing the new features and how this works for my wholesale customers.
Hello to our friends at Bedcandy Australia Thanks for the awesome review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing and that Amandeep was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success. Tanu & The Wholesale & Custom Pricing Support Team
March 15, 2023
Great service by Aman — jumped on a call to fix issues we were having and was really friendly as well.
Hello to our friends at Jungley We're so happy to hear that you are enjoying Wholesale & Custom Pricing. We appreciate you taking the time to share this review with the community and us! We are delighted Aman was able to assist you. We’ll make sure we pass your kind words along to Aman, who we know will be glad to read your comment. We love having you as a customer and we are always here to help your Shopify store succeed! Tanu & The Wholesale Pricing Now Support Team
March 15, 2023
The team work so responsive! Don't be afraid if the app doesn't work because the team will help! so recommended
Hello to our friends from Nusaplant Thank you for your glowing review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! Tanu and The Wholesale Pricing Now Support Team
March 2, 2023
Amazing experience! We had an issue with Net Terms, contacted the support team, they asked for a few details, and solved the issue within 20 minutes. Thank you, guys!
Hello to our friends at CLOSO Thanks for the awesome review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing, We are delighted our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success. Cheers, Pushpesh & The Wholesale & Custom Pricing Support Team
Feb. 22, 2023
Great service and very easy app to install and set up. Highly recommended for anyone wanting a simple solutions for trade transactions
Hello to our friends at The Crewel Work Company Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Wholesale Pricing Now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & The Wholesale & Custom Pricing Support Team
Feb. 14, 2023
Really good app with great support! I have been using this app for years and switched themes recently causing a bit of compatibility issues with some of my apps. Aman helped me and get it up and running with very little downtime.
Hello to our friends at The Tuning School We're so happy to hear that you are enjoying Wholesale & Custom Pricing. We appreciate you taking the time to share this review with us and the community! We are delighted Aman was able to assist you. We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment. We love having you as a customer and we are always here to help your Shopify store succeed! Tanu & The Wholesale Pricing Now Support Team
Feb. 11, 2023
Customer service is great, immediately found out the issue why the app wasn't working properly, was clashing with another app. Thanks team
Hello to our friends at LUCYFOX Aus Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Cheers, Pushpesh & The Wholesale & Custom Pricing Support Team
Feb. 27, 2023
integrates with site seamlessly -- adds the wholesale price to the product page, visible only when customer is tagged, and logged in. so far so good! Nicoz helped with setup, as the discount wasn't showing in the cart, and was fixed within minutes! ...had a second round of questions today, and again, treated with utmost priority! Thank you Nicoz! ...finally upgraded to the trial today, and Nicoz took care of all of the aesthtic integrations! Looks great -- and we are ready to go! Thank you!!
Hello to our friends at une forme Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Wholesale Pricing Now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Cheers, Pushpesh & The Wholesale & Custom Pricing Support Team
Feb. 3, 2023
Nicoz was very helpful by not only fixing our issue, but was also very friendly and committed to fixing our issue. Highly recommend the app as well!
Hello to our friends at Haven Lighting We're so happy to hear that you are enjoying Wholesale & Custom Pricing. We appreciate you taking the time to share this review with us and the community! We are delighted Nicoz was able to assist you. We’ll make sure we pass your kind words along to Nicoz, who we know will be delighted to read your comment. We love having you as a customer and we are always here to help your Shopify store succeed! Tanu & The Wholesale Pricing Now Support Team
Feb. 2, 2023
Just downloaded the app. Had a few questions and received great customer service. Fast response and friendly.
Hello to our friends at cyrusknits Thanks for the awesome review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing, We are delighted our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success. Cheers, Pushpesh & The Wholesale & Custom Pricing Support Team