J & J Pet Club review for Wizybot ‑ AI Chatbot
Nov. 24, 2023
I'm deeply disappointed with this Shopify app and would give it 0 stars if possible. Firstly, the mandatory email registration before usage is cumbersome and leads to a page showing a shop scanning progress, which is confusing and unnecessary. After registration, you're met with a looping video prompting you to install the app. The real issues begin post-installation. The app doesn't allow any settings adjustments. Every attempt to manage the app redirects to the same incessant installation video, making it impossible to use effectively. Moreover, the app's functionality is severely limited. During my testing, it continuously recommended only two products, regardless of the variety in the store. It failed to recognize any brands I queried, rendering the app useless for diverse inventory management. The most bizarre aspect was the sudden language switch from English to Spanish during interactions, which felt utterly unprofessional and misleading. It's clear that this app is not ready for practical use and seems more like a deceptive scheme rather than a helpful tool for Shopify users.
We are sorry to hear that your experience with our product was not the best. We tried to contact you in order to help you with these issues. Thanks to your feedback we already implemented what you suggested and we will be more than happy to chat again to see if this is what you were looking for. We want to build the best solution as possible for you and your feedback is the best way to improve. Thanks so much and it would be great if you can give us a second shot.
