WooHoo – Spin Popups Email SMS

I used to trust Woohoo due to its popularity, but this time was a disaster. First, the spin-to-win logic is broken — I set the probability of “free” to 0%, yet a customer won it and even sent me the valid discount code. Impossible! Second, I configured a $20 off reward, but Woohoo gave out 20% off instead — a huge mistake that cost me real money. I contacted support multiple times, no reply, no resolution. This plugin is risky and unreliable. Avoid it unless you want to lose money.

Terrible, glitchy, never gets updates.

Not working and support non existant

The worst customer service I have ever seen in my life. The application is broken and buggy. There has been no response from live support or email for 1 week. And while researching, I saw that this is the most expensive application. I found much cheaper and better. I definitely do not recommend this application, which is broken and has poor customer service.

I have used this app for if not a year close to it. WHAT I DO LIKE ABOUT IT- it will (with the right campaign help generate revenue for your store. And its simple from a customer standpoint. WHAT I DON'T LIKE ABOUT IT- THE APP SCAMS ON VISITORS COUNT!!!!!!! For my store I'm on the lowest tier and they will show that I have more visitors hitting the site than I actually do so that I will pay for the upgrade!!! Wish I could show screenshots... This month I didn't turn a campaign on until this past Sunday, today is Saturday. Woohoo shows I have had 645 visitors (my max is 1000) while shopify/google shows 362!!!!! NOT COOL WOOHOO, NOT COOL! They've been doing this for months and when I've brought it up to support I never get a clear answer. So, because I think they are are scamming to increase visitors to get you to pay more is why I gave the rating.

I review to alert other possible users of this app, as the amount of 5 star ratings was one of the reasons that led me to test and pay for one of the plans offered in the app. I created a coupon wheel type campaign, performed all the tests on the site by accessing desktop and mobile on various devices and so far everything happened well. By communicating the action to my customer base, which are over 50,000, the answer was immediate a large volume of access and there began the problems, most customers could not participate because the button that starts the wheel simply did not work! The problem affected most customers and generated a huge demand for my service, a lot of dissatisfaction, distrust, negative comments on Instagram. I promptly triggered the app support from the chat that prompts a 24-hour response, I also sent email address entered on the site and here at Shopify store, even sent in email from other developer apps. Today 8 days after the incident, with huge prejudice of brand and financial image because I had to give the maximum discount, among the campaign coupons, for all customers who could not rotate the wheel, I still have no response to the support, so I opted for uninstalling the app and letting this disastrous experience record here.

Support not active in chat since over a week, no answer on emails even if they say it will take 24 hours. Buggy and alot of things are not adjustable. There should be a better option out there.

We've used this app for a couple of years and its been great. Recently however it has created ~25 $0 discounts per day, flooding our Shopify discount list and taking a long time to clean out months of junk discount codes that have recently appeared. It shouldn't be creating any discounts at all and just use the ones we've created to plug in to it. Staff couldn't find their discount codes for customers which were pages away. We normally have less than a dozen discounts. Sad to see it is badly behaved like this, and looks like we may have to pull the plug and try and find an alternative. Other recent issues we've seen include the pop-ups occurring too frequently in a session instead of once, the close button not having an x on mobile. Feels like it is no longer a robust option for us.

After 5 days waiting i didnt get any ansver from support sorry i need to change my stars.