Wrapped: Gift Wrap & Messages
The reviews for the Wrapped app on Shopify are overwhelmingly positive, with users praising its ease of use, customization options, and excellent customer support. Many users appreciate the seamless integration of the app on their websites and the ability to offer gift wrapping options to their customers. The support team, particularly Adam, is highlighted for being responsive, helpful, and going above and beyond to assist with any issues or customizations needed. Users also mention that the app has helped improve their customer experience and generate additional revenue. However, there are a few negative reviews mentioning issues with pricing changes, language barriers, and occasional technical challenges like the app not appearing on the cart page.
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Incase anyone reads this review... ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Adam from Wrapped here (The Founder of the Wrapped). Everyday for the past weeks this same person has opened new tickets (so many tickets), used profanity, threatened our team, and refused to let us know why they were contacting support to begin with. They also refuse to communicate over email when we wrote them directly and in response to more tickets being opened. Despite this we made all best efforts to reply and see if we could be of any help. We are always happy to help when given the chance. Our support is amazing, and our customers love us for it. 5/5 to Bowie and the team. To the store owner: You should be ashamed of yourself. We see what you wrote to our team. This is no way for a business owner to communicate (and you need to learn how to check your email folders where all of our replies are most likely hanging out... waiting for your colourful replies). 👎
We've been really happy with Wrapped since we installed it a couple of years ago and they have recently upgraded the app to add new features. We had a few issues with transitioning from our legacy plan onto the new plan (with the new features) but Adam was extremely helpful as ever.
Hi Zoe Thank you for taking the time to update your review. We are happy to hear Wrapped gift blocks have been working well for you over these past years, and we are always available to help on any plan related questions. Have an amazing week ahead - you are the best! 😀
Great app! It allows us to offer that extra touch to our customers in a clean and seamless way directly on our website. Everything works smoothly without any issues. The support team is very hands-on, responsive, and genuinely helpful. They go the extra mile to make sure everything works as it should. Nothing to complain about. Highly recommended!
Thank you for your review, you have an amazing store and a wonderful team to work with. It was honestly a pleasure. We are very happy you have added Wrapped Gift Blocks to your Shopify storefront. Please the team know if you need anything along the way! 🎁
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