Wrapped: Gift Wrap & Messages
The reviews for the Wrapped app on Shopify are overwhelmingly positive, with many users praising its ease of use, customization options, and excellent customer support. Users appreciate the app's ability to offer gift wrapping and messaging seamlessly on their websites, enhancing the customer experience. The support team, particularly Adam, is highlighted for being responsive, helpful, and going above and beyond to assist users with any issues or customizations they may need. The app is described as intuitive, well-designed, and worth the price for the value it provides. However, there are a few mentions of challenges with integration, pricing thresholds, and occasional issues with the app not displaying correctly on certain pages. Overall, the Wrapped app is highly recommended by users for its functionality and exceptional support.
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Incase anyone reads this review... ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Adam from Wrapped here (The Founder of the Wrapped). Everyday for the past weeks this same person has opened new tickets (so many tickets), used profanity, threatened our team, and refused to let us know why they were contacting support to begin with. They also refuse to communicate over email when we wrote them directly and in response to more tickets being opened. Despite this we made all best efforts to reply and see if we could be of any help. We are always happy to help when given the chance. Our support is amazing, and our customers love us for it. 5/5 to Bowie and the team. To the store owner: You should be ashamed of yourself. We see what you wrote to our team. This is no way for a business owner to communicate (and you need to learn how to check your email folders where all of our replies are most likely hanging out... waiting for your colourful replies). 👎
We've been really happy with Wrapped since we installed it a couple of years ago and they have recently upgraded the app to add new features. We had a few issues with transitioning from our legacy plan onto the new plan (with the new features) but Adam was extremely helpful as ever.
Hi Zoe Thank you for taking the time to update your review. We are happy to hear Wrapped gift blocks have been working well for you over these past years, and we are always available to help on any plan related questions. Have an amazing week ahead - you are the best! 😀
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