Xero
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. On the positive side, users appreciated the quick and efficient support provided by the team, with mentions of proactive assistance and helpful guidance during setup. The integration process was described as easy to set up, and users found the app to be working well with their data. However, on the negative side, some users expressed frustration with changes in the app that affected their existing Chart of Accounts and accounting processes. Issues with syncing data, especially for cash accounting principles, were highlighted as major drawbacks. Support response times and the lack of clarity in communication were also mentioned as areas needing improvement.
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Very pleased with the support given to help support me in learning to reconcile the new paypal setup. Jam was patient, clear and very helpful in removing and redoing lines and reconfiguring it for me. The process was smooth and working well since.
Amaka has made syncing our Shopify store with Xero easy. We had a few questions around our Afterpay workflow during setup, and Ria Cases was super helpful in guiding us through everything and ensuring it was configured correctly. The support was excellent, and the whole setup process was smooth and straightforward.
Was easy enough to get set up. Happy with the app and reconciling is easy.
I struggled with the Initial instructions to connect the integration - Support got back to me quite quickly with a fresh set of instructions which worked. We had a sync error occur once, but after investigation with support they identified it being a false sync error. They give you an option to sync daily batches or individual transactions, which is amazing! Support team's response time is good and they're very professional.
I uninstalled this app from my high volume store due to issues and bad customer service however then discovered it also was not handling inventory transactions correctly so have uninstalled it from this store also. Handling inventory is a basic that should just work without being a rocket scientist. The app just isn't fit for purpose and the 12 hour delayed customer service just isn't good enough. It took me days to fix both stores with the incorrect transactions and we are still trying to reconcile bank accounts. Its not worth the pain!!
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