Xero

Ria from Amaka was very helpful in assisting me with the new xero integration, very thankful for her time.

Very informative and good session with Danica

Ria assisted us to in understanding and showing us how the Shopify integrates with Xero and how to match the payments. She was very helpfull and thorough.

Thank you very much Ria! The support was fast, excellent, pro.... You made my day ! Warm regards, Gigi

fast and efficient service on setting up shopify to xero. Thank you Ria for the helping and to make sure it set out correctly.

Dani was speedy and helpful, looking forward to fully using Xero thanks to the Amaka integration with Shopify!

The Amaka team supporting this Xero integration is completely useless. some of our orders were not syncing and i contacted them. They wasted a week asking me which email is connected to the account before they were even willing to look into it although i already sent an email from the same domain. then they ask a bunch of questions over 2 weeks to try to understand why it wasnt syncing. 20 screenshots later, they ask me to book an online call with them 3 weeks out. Ridiculous. I wish someone will book a decent paid app for this sync so I dont have to deal with Amaka's clear incompetency. Such an utter waste of time.

Just want to say a huge thank you to Yasi for the persistence and perseverance with me this last couple of weeks. Her responsiveness, clear communication and assistance in resolving a minor sync issue with a payout missing in Xero was greatly appreciated. Great service and a delight to work with. Overall this is a great app and I'm stoked all is back up to date and working well. Thanks Yasi!

Ria from Amaka was tremendous in getting me set up

Very pleased with the support given to help support me in learning to reconcile the new paypal setup. Jam was patient, clear and very helpful in removing and redoing lines and reconfiguring it for me. The process was smooth and working well since.

Amaka has made syncing our Shopify store with Xero easy. We had a few questions around our Afterpay workflow during setup, and Ria Cases was super helpful in guiding us through everything and ensuring it was configured correctly. The support was excellent, and the whole setup process was smooth and straightforward.

Was easy enough to get set up. Happy with the app and reconciling is easy.

I struggled with the Initial instructions to connect the integration - Support got back to me quite quickly with a fresh set of instructions which worked. We had a sync error occur once, but after investigation with support they identified it being a false sync error. They give you an option to sync daily batches or individual transactions, which is amazing! Support team's response time is good and they're very professional.

I uninstalled this app from my high volume store due to issues and bad customer service however then discovered it also was not handling inventory transactions correctly so have uninstalled it from this store also. Handling inventory is a basic that should just work without being a rocket scientist. The app just isn't fit for purpose and the 12 hour delayed customer service just isn't good enough. It took me days to fix both stores with the incorrect transactions and we are still trying to reconcile bank accounts. Its not worth the pain!!

Great app support was very, very helpful. I reached out multiple times to us for help with reconciliation, and they were great.

Ria was fantastic and helped us get onboarded since the old integration stopped working.

Ria was amazing at troubleshooting with me on why the integration had not worked and then walked me through how to reconcile my transactions. She was knowledgeable and thoughtful. Thank you

Amaka provided outstanding support in helping me get my Shopify store fully integrated with Xero. Amaka was patient, knowledgeable, and guided me through each step clearly, making a process I had been struggling with feel simple and manageable. I’m grateful for the excellent assistance and highly recommend their support team to anyone needing help with Shopify–Xero integration.

Ria was very patient and extremely helpful in establishing an integration between Xero and Shopify.

It was not the best maybe but was working. Now, - All chart of accounts has to be changed. - Item SKU's still can not be synced. - All transactions go to Xero as paid. If you need to add the item SKU to the invoice, you have to cancel the payment, edit the invoice, save, add payment. For each invoice. This is unacceptable and increases my time spent on accounting almost twice. Additionally, for the integration support I had to 9 days, which is quite long. Unfortunately need to look for a new integrator.