CHeW - Cleaning Hygiene & Washroom review for Xero

It sound so simple!! I was already using an app but this one was included with my xero sub so I tried it. Where do I start!! First of all your their response time was terrible and it they only responded in the dead of the night. I mean its a NZ company so have support in our timezone!! Secondly support did not explained what they actually wanted from me!! Thirdly they should have collaborator access to fix these issues with you clearly cannot do!! They clearly don’t understand how business works. Their references should just be the Shopify reference. It doesn’t need to be a string of bullshit and transactions should sync on the day of the transaction immediately like other apps do irrespective of if they are paid or not. They wanted to only sync with the payments so we couldn't track daily sales or activity or make changes or send Xero invoices if needed. If you do a lot of transactions steer clear as the amount of work we had to do to fix this was huge.