Xero

Very pleased with the support given to help support me in learning to reconcile the new paypal setup. Jam was patient, clear and very helpful in removing and redoing lines and reconfiguring it for me. The process was smooth and working well since.

Amaka has made syncing our Shopify store with Xero easy. We had a few questions around our Afterpay workflow during setup, and Ria Cases was super helpful in guiding us through everything and ensuring it was configured correctly. The support was excellent, and the whole setup process was smooth and straightforward.

Was easy enough to get set up. Happy with the app and reconciling is easy.

I struggled with the Initial instructions to connect the integration - Support got back to me quite quickly with a fresh set of instructions which worked. We had a sync error occur once, but after investigation with support they identified it being a false sync error. They give you an option to sync daily batches or individual transactions, which is amazing! Support team's response time is good and they're very professional.

I uninstalled this app from my high volume store due to issues and bad customer service however then discovered it also was not handling inventory transactions correctly so have uninstalled it from this store also. Handling inventory is a basic that should just work without being a rocket scientist. The app just isn't fit for purpose and the 12 hour delayed customer service just isn't good enough. It took me days to fix both stores with the incorrect transactions and we are still trying to reconcile bank accounts. Its not worth the pain!!

Great app support was very, very helpful. I reached out multiple times to us for help with reconciliation, and they were great.

Ria was fantastic and helped us get onboarded since the old integration stopped working.

Ria was amazing at troubleshooting with me on why the integration had not worked and then walked me through how to reconcile my transactions. She was knowledgeable and thoughtful. Thank you

Amaka provided outstanding support in helping me get my Shopify store fully integrated with Xero. Amaka was patient, knowledgeable, and guided me through each step clearly, making a process I had been struggling with feel simple and manageable. I’m grateful for the excellent assistance and highly recommend their support team to anyone needing help with Shopify–Xero integration.

Ria was very patient and extremely helpful in establishing an integration between Xero and Shopify.

It was not the best maybe but was working. Now, - All chart of accounts has to be changed. - Item SKU's still can not be synced. - All transactions go to Xero as paid. If you need to add the item SKU to the invoice, you have to cancel the payment, edit the invoice, save, add payment. For each invoice. This is unacceptable and increases my time spent on accounting almost twice. Additionally, for the integration support I had to 9 days, which is quite long. Unfortunately need to look for a new integrator.

Excellent! Ria was quick and efficient and patient with me.

On the older app, your customer's purchases and taxes wrote directly to the chart of accounts you assigned, now they don't. The new Amaka third party vendor that Xero uses to handle the shopify integration has completely broken my existing Chart of accounts. The new Amaka 3rd party integration Xero uses broke my existing chart of accounts mapping and now I have two different mappings to deal with for my COAs. In regards to all shopify store apps, I have learned about them the hard way, as the 3rd party apps are not very good for the most part. In my opinion and experience, 99% of the apps in the shopify app store are a complete scam, because shopify support has told me on multiple occasions that they do not vet validity of ANY vendor that writes apps for the shopify store. The vendors just have to meet technical requirements for the apps to function in your shopify store. Do not trust ANY app in the shopify store. Reading reviews on social media is a WASTE OF TIME. A lot of these legacy companies are playing catchup when it comes to AI integration due to how embedded they are in legacy systems operations. Newer companies that are building their systems around AI development are going to be the vendors that survive, but regardless, shopify does not vet the validity/integrity of the vendor publishing an app to Shopify's app store. Use at your own risk.

Marty was super proactive in getting us online within our go live schedule. Appreciate the knowledge and help.

I found the integration pretty easy to setup. After signing in to Xero and Shopify all I had to do was map my GST tax rate in Shopify to the corresponding tax rate in Xero and then map the bank account that Shopify was linked to. I was hoping I could go back and sync data to start on 1 Jan but looks like I need to organise a support call for that.

Completely useless if you use basic cash accounting. The old integration worked perfectly - why the change I have no idea but it has now ruined mybooks and I've had to disconnect the app. This new app will only sync data AFTER you have fulfilled an order - NOT when you're paid (which is required for cash accounting principles). This meant that my VAT return was ruined, my bank reconciliation was ruined, and well my entire accounting in xero was ruined. The solution from Amika or whoever runs this integration was to simply mark all my orders as fulfilled... yet anyone with a brain knows that then completely blows up your order management as you have now lost all ability to track which orders are still open and which are still waiting to be shipped. Perfectly fine if you run a business without physical product - completely useless if you run a business with a lead time of even 1 day. Hopefully someone at Shopify reads this and understands how stupid of a change this is.

It sound so simple!! I was already using an app but this one was included with my xero sub so I tried it. Where do I start!! First of all your their response time was terrible and it they only responded in the dead of the night. I mean its a NZ company so have support in our timezone!! Secondly support did not explained what they actually wanted from me!! Thirdly they should have collaborator access to fix these issues with you clearly cannot do!! They clearly don’t understand how business works. Their references should just be the Shopify reference. It doesn’t need to be a string of bullshit and transactions should sync on the day of the transaction immediately like other apps do irrespective of if they are paid or not. They wanted to only sync with the payments so we couldn't track daily sales or activity or make changes or send Xero invoices if needed. If you do a lot of transactions steer clear as the amount of work we had to do to fix this was huge.

Our support session was very helpful, and our guide walked us through step by step what we needed to do.

@Marty from Amaka was very helpful in providing some assistance with our setup. We were a bit overwhelmed and lost and not sure we were going to set things up right so opted to book a support session. Everything was setup very quickly and it looks like reconciling our sales from Shopify should be simple moving forward.

Very happy to not have to pay for this integration. Managed to get things setup with minimal fuss. So far is working well with the data that I have synced.