Xero
Beautiful online accounting software
Rating
3.8
feedback
37
chart
#359
All reviews
Rating Breakdown
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July 4, 2024
Easy to set up. No major issues, however could be more user friendly, find it difficult to navigate.
June 26, 2024
stainless integration and easy to use. Set up was a breeze, I made sales they go into zero what more could I want?
June 26, 2024
Great little app, We make sales, they appear in xero, what more do you need :-)
June 22, 2024
The app works fine. The monthly fee came as a surprise as other integrations are free on Xero. Didn't know about this when we signed up to Xero.
June 13, 2024
Makes my life so easy with this app. Setup take a couple of minutes then all you need to do is sit back and the app does the rest. Thank you
June 12, 2024
Unfortunately learned the hard way app doesnt tell you its not generating invoices (didnt realise i was on a plan that maxed out at 20 per month). Doesnt make third party (paypal / afterpay) payments easy to reconcile. Also doesnt cope with paypal refunds. Dont think this should cost Aus users, its a standard offering by quickbooks. Will look to move away from Xero shopify integration as i think others exist.
June 12, 2024
So happy to use this integration. It's making the book keeping for my business so much easier to do and quicker.
April 19, 2024
Xero integration is awesome and has helped streamline our business processes. good support if you have any issues.
April 18, 2024
This App makes reconciling ecommerce transactions easier! Saves me time and brain power. Would recommend.
April 12, 2024
I couldn’t do business without this app. It works seamlessly with shopify/xero and handles all the scenarios with overseas sale gst etc.
Feb. 27, 2024
Irfan was a fantastic help. Efficient, clear in communicating, and picked up on the issue I was trying to explain, straight away. Swift resolution and very responsive. Thank you so much Irfan!
Aug. 23, 2023
I have uninstalled the app, and still getting charged. There is no customer service, this is absolutely insane. STOP CHARGING ME, I have cancelled subscription few weeks ago!!!!!!!
July 25, 2023
We thought trial is missing the full functionality but the subscriptions was no good either. Found that it doesn't push all different payment gateway info into Xero. Didn't use the trial and payed for the app only finding that the it wont be any good for us. They don't even refund you if you can't use the subscription. Would recommend to use other app rather then wasting time dealing with Xero customer service which is non existent when comes to Shopify.
June 29, 2023
Terrible, no customer service and integration is non-existent. It pulls over lump sum amounts, creating random customers, no invoice item breakdown...very frustrating. Shopify just refers you to Xero, who offers no support.
March 16, 2023
Whilst I love Xero for my accounts, how it integrates with Shopify leaves much to be desired. If you use multiple currencies and have PayPal set up as one of your payment gateways, I would be cautious about using the Shopify Integration App for Xero. In simple terms, it doesn't work. It creates so much more work. And has left me having to deal with far-reaching issues. Xero customer service is okay, they try to help, but their suggestions make using the integration app a waste of time and money. I have been using the integration app for a year, and the initial setup was a minefield. Just, when I'd got my accounts in order, the multiple currencies issue, raised its ugly head. Before using the Xero integration, I was using Carry the One, I'm wishing now I could switch back, but first I need to get my accounts in order before my end-of-year audit. Disappointed this app had so much promise :( ------- Thank you for your response. I have been talking to support, but this was different from their response to my enquiry. It would be good to have a help page for this situation, as I know I won't be the only one struggling to reconcile multi-currency PayPal feeds. Additionally, I think it prudent to include in your app description want it can and more importantly want it can't do. It would save people a lot of time.
Thanks for your feedback and sorry to hear about your experience using the integration. As you have noted, the integration isn't currently set up to handle multiple currencies. We do however, support customers to reconcile their PayPal payouts through the use of a clearing account. If you would like further help with this please get in touch with our team at: https://central.xero.com/s/contact-support.
March 13, 2023
Still charged me for almost a year after using. Absolute scam. App does not work. As you will see xero thinks they can apply there normal no contact, no one available customer service model into a shopify environment. Xero is not an ecommerce friendly company
We are sorry to hear about your experience using the integration. If you haven't already, please get in touch with our support team at https://central.xero.com/s/contact-support - we will be happy to take a look at your situation.
March 8, 2023
This app is basic, it transfers high level sales data from Shopify to Xero... Thats it. Would really benefit from creating invoices with products and quantities on so that the sale can be tracked via the Xero Inventory feature.
Thanks for taking the time to leave a review and provide your feedback. We will definitely take it on board as we look to continually improve the integration for all customers.