Xero
Sync daily sales to Xero for streamlined ecommerce accounting
Rating
1.9
feedback
30
chart
#3,055
All reviews
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March 16, 2023
Whilst I love Xero for my accounts, how it integrates with Shopify leaves much to be desired. If you use multiple currencies and have PayPal set up as one of your payment gateways, I would be cautious about using the Shopify Integration App for Xero. In simple terms, it doesn't work. It creates so much more work. And has left me having to deal with far-reaching issues. Xero customer service is okay, they try to help, but their suggestions make using the integration app a waste of time and money. I have been using the integration app for a year, and the initial setup was a minefield. Just, when I'd got my accounts in order, the multiple currencies issue, raised its ugly head. Before using the Xero integration, I was using Carry the One, I'm wishing now I could switch back, but first I need to get my accounts in order before my end-of-year audit. Disappointed this app had so much promise :( ------- Thank you for your response. I have been talking to support, but this was different from their response to my enquiry. It would be good to have a help page for this situation, as I know I won't be the only one struggling to reconcile multi-currency PayPal feeds. Additionally, I think it prudent to include in your app description want it can and more importantly want it can't do. It would save people a lot of time.
Thanks for your feedback and sorry to hear about your experience using the integration. As you have noted, the integration isn't currently set up to handle multiple currencies. We do however, support customers to reconcile their PayPal payouts through the use of a clearing account. If you would like further help with this please get in touch with our team at: https://central.xero.com/s/contact-support.
March 13, 2023
Still charged me for almost a year after using. Absolute scam. App does not work. As you will see xero thinks they can apply there normal no contact, no one available customer service model into a shopify environment. Xero is not an ecommerce friendly company
We are sorry to hear about your experience using the integration. If you haven't already, please get in touch with our support team at https://central.xero.com/s/contact-support - we will be happy to take a look at your situation.
July 4, 2022
I am being charged for this app consistently even though I deleted/cancelled the service straight away as it is effectively useless
Hi there, We’re sorry to hear about your experience. If you haven’t already, please contact our support team by clicking ‘Contact Xero support’ over at https://central.xero.com/s/article/Connect-to-Shopify. We’ve recently improved the integration’s sales tax functionality in NZ, AU and UK - making it easier for businesses like yours to manage your tax obligations. If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help ensure you have a great set up experience. Thanks, Xero App Store Team
May 24, 2022
Terrible app - do not use. Will continue to charge long after you have deleted the app from shopify and xero. I can not find a way to stop the payments :(
Hi there, We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations. If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/nz/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help ensure you have a great set up experience. Thanks, Xero App Store Team
March 30, 2022
Been using Xero for a few years now, it's fast and easy to learn, this app integration between Xero and Shopify makes life so much easier again, highly recommended
Hi there, We're so happy to read this review. Making life easier for our customers is something we're always striving for. Thanks for taking the time to leave your feedback :) Cheers Xero App Store Team
March 28, 2022
I could not get this to work at all, neither could my bookkeeper and it ended up making a mess of our accounts that delayed our end of period accounts. Then when i actually deleted the app, Xero still charged me 2 months of service and refused to refund it despite being able to tell that it doesnt work AND I was no longer to connected to it. Terrible customer service.
Hi, Thanks for your feedback - we are sorry to hear that you had trouble with the integration. We've recently released improvements that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations. If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/uk/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help. Thanks, Xero App Store Team
March 7, 2022
I wish I had the hours of my life back that I spent trying to get this app to work. Neither Xero nor Shopify support could get it to work properly. In the end I've had to delete it and cut my losses.
Hi there, We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to get setup to reconcile your Shopify sales against payouts, while also supporting you to meet your sales tax obligations. If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify. Thanks, Xero App Store Team
Feb. 22, 2022
We installed the app and tested it. We then noticed that the app only syncs a "summary of daily sales orders", and doesn't sync individual sales transactions. Given this a neutral.ish rating because this information is stated in the app description.. and because we requested a refund as we were still in the trial period which was processed promptly. Similar to previous reviews, as a long-term Xero customer we anticipated a different app experience... goes to show - read the description and let go off your expectations!! ;)
Hi there, Thanks for taking the time to leave this review. We’re glad to hear our customer support team have been helpful! Right now we’re working hard to make sure our integration works beautifully for all our customers and we take your feedback seriously. We've passed your review along to our Xero Product team who would like the chance to dig a bit deeper with you on the specific experience you encountered vs what you were expecting, and how you think it could be improved. We’ll be in touch directly with you and welcome all feedback. Many thanks Xero App Store Team
Feb. 9, 2022
An absolute trash. Not even a single Shopify Payout matches. How can XERO make such a trash? I doubt if the dev has tested the function. You waste my time to install, set up, and delete the mess this app has created. I installed this app this first few days after this app launched in November. No question because I TRUST XERO!! I tried to get used to this integration by studying different sources as I am not a bookkeeper. I thought that was my lack of knowledge cause the mess. However, the mess grows when time passes and I finally realized there is some development problem with the app itself. Extreme disappointment. Shame on you XERO.
Hi there, We’re sorry to hear about your experience. The integration uses a clearing and bank account to manage differences in timing between when an invoice is created and your payouts occuring. This ensures that you are always able to reconcile your Shopify sales against the payments in your bank feed. Guidance on how to setup a clearing and bank account for the integration can be found at: https://central.xero.com/s/article/Connect-to-Shopify#3Setuptheintegration If you wish to try the integration again, you can do so here: https://apps.xero.com/hk/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify. Thanks, Xero App Store Team
Feb. 2, 2022
I love using Xero and Shopify - they really are a great combo. But don't use this app if your shop uses Shopify Payments - as the app simply won't work in that case. Shopify payments pays out daily based on the UTC time, whereas this app creates invoices in Xero based on your local time. They two will never be able to be reconciled, which is the main purpose of the app. Also pretty shoddy support where they failed to acknowledge this as an issue when its obvious as day and night. Will review again when/if Xero fix this but until then.....
Hi there, We’re sorry to hear about your experience. The integration uses a clearing and bank account to support you to reconcile your Shopify sales against your payouts. This ensures that reconciliation will work regardless of timing differences between when an invoice is created and your payouts occurring. Guidance on how to setup a clearing and bank account for the integration can be found at: https://central.xero.com/s/article/Connect-to-Shopify#3Setuptheintegration If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/nz/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify. Thanks, Xero App Store Team