YipSMS Simple SMS Marketing
Simple bulk SMS text marketing, automated SMS cart recovery
Rating
4.5
feedback
10
chart
#2,478
All reviews
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Oct. 13, 2025
This app is an absolute game-changer! It's not an addition to your store but an absolute necessity! The customer service is great as well! A+ APP!!!
Sept. 6, 2025
YipSMS has been pretty easy to use for my campaigns. I did run into a top-up issue once, but their team got it fixed the next day. Would be great if they add a feature to edit or update lists/segments — that would make things even smoother.
Aug. 26, 2025
Buggy and unreliable, with almost no customer support. Here are the issues we experienced: Pop-ups wouldn’t work at all — setup only produced a blank screen. Automations couldn’t be set up — constant error messages. Pricing errors — the app repeatedly tried to overcharge me (3x the correct price) until I refreshed. No SMS compliance guidance — this is a huge risk, since violations can lead to fines of up to $500 per message. The concept behind the app is decent, but in practice it doesn’t work. Support is extremely slow — it took them over a week to reply to my latest ticket, and their only suggestion was to “maybe do a screen share next week.” Meanwhile, they offer no clarity around SMS compliance, leaving users exposed to serious legal risk. Bottom line: The app is buggy, support is nearly nonexistent, and the lack of compliance information could put businesses in danger.
Hi, we’re very sorry for the issues you experienced with our app. The week you signed up, Shopify was having widespread problems that affected many apps, but those have since been resolved. After reviewing your account, we saw the billing issue was caused by emojis in your messages. SMS treats emojis as longer characters, which increases costs, while MMS does not. We apologize for the confusion and will update our app to make this clearer. We’ve credited your account and added free credits so you can try sending messages again. Our onboarding may feel overly simple, but we do ensure full SMS compliance. Through Shopify, we automatically pull your business information, apply for a registered toll-free number, and autofill compliance forms to make setup fast and easy. There’s also a “Getting Started” video in your dashboard that explains compliance in more detail.
Aug. 30, 2024
I love YipSMS: Text Marketing. This app is easy to set-up and works like a breeze. They also have a great support team. The couple of questions I have had were addressed easily and completely. I highly recommend.
Oct. 2, 2025
I switched from SMSbump (YOTPO) to this app. The price per text is way better! This app is simpler to use and the staff is helpful to fix or implement any requests. update: still using over a year later, still happy I switched, especially now that YOTPO is going away.
July 7, 2023
As small business owners, this is an easy, efficient, and affordable way to reach our Shopify customer base. I was impressed with how quickly I got through the process from the download to the execution, and with the ability to upload a photo. This will be a great way to stay connected with our biggest fans. Highly recommend!
July 2, 2023
Pleasantly surprised! Amazing setup - the whole process was extremely quick and seamless. Definitely the most affordable option. Glad I found this one and plan to stick with it!
June 27, 2023
So far this app has worked great, was easy to use even for me(not very tech savvy). Was able to send a campaign to all our customers in minutes. What we did in sales on our first campaign was great, will be using it again.
May 9, 2023
I was just looking for something simple to get started fast without watching a bunch of videos to learn how to use it. It didn't take long to upload my contacts and send out my first text and I love that it isn't expensive like other apps and the pricing isn't hiding. I know exactly what I'm going to pay per campaign.