Glasshouse Fragrances Australia review for Yotpo Product Reviews & UGC
May 3, 2023
Be careful when you install, Yotpo will automatically start sending orders VS taking you through a setup process where you can customise how customers will receive reviews etc... Before I knew it a day had passed and the platform had already sent 80% of my monthly quota within a day. I sell products that need more time to review vs. their 14-day default flow. Not the greatest start for those businesses that have a backlog of orders requiring reviews. When you install make sure you go straight to the left-hand navigation and find "Review Request Flow" and deactivate the 14-day post-process flow they automatically start on your behalf. To do this, navigate to the three horizontal dots, left-click and hit the 'deactivate' button. The flow will stop and then you can customise what you need to customise. I know the platform will be great yet I find it strange it just starts sending reviews without a user setup process.
We appreciate your feedback and apologize for the inconvenience. We never send automatic emails to past orders, this is a step in the onboarding flow that needs to be confirmed by the user. We are sorry to hear this didn't go as expected. If you're experiencing any other issues, please let us know — we're happy to help!
