Yotpo Product Reviews & UGC
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
6,944
chart
#1,165
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
13%
-
Less than a year
40%
-
More than a year
41%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with many users praising the excellent customer service provided by the support team. Customers appreciate the quick responses, efficient problem-solving, and friendly interactions with support representatives like Ruzsel J, Doner, Gabriel, John G, and others. The app itself is described as user-friendly, with useful features for managing product reviews and customer engagement. However, there are a few negative reviews mentioning difficulties in using certain features or issues with data deletion and import. Some users also expressed frustration with the lack of response from customer support in specific instances.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 25, 2024
Excellent Support and Seamless Integration with Yotpo's Agent Services As a business owner relying heavily on customer reviews and feedback, I have found Yotpo's agent services to be incredibly valuable and efficient. Their team of agents has consistently provided prompt and knowledgeable support whenever we've needed assistance with integrating and optimizing Yotpo's tools. One of the standout features of Yotpo's agent services is their dedication to understanding our specific business needs. They took the time to guide us through the setup process, ensuring that we were able to leverage all the functionalities of Yotpo effectively. Whether it was customizing review widgets to match our brand's aesthetic or setting up automated review requests, their agents were proactive and responsive throughout. Moreover, the integration with our e-commerce platform (we use Shopify) was seamless, thanks to their expertise and thorough understanding of the platform's capabilities. This integration has significantly boosted our ability to collect and display customer reviews directly on our product pages, which has had a noticeable impact on our conversion rates and customer trust. Another aspect worth mentioning is the analytics and insights provided by Yotpo's platform, which the agents helped us interpret and leverage. These insights have been instrumental in understanding customer sentiment and identifying opportunities for improving our products and services. Overall, I highly recommend Yotpo's agent services for any business looking to enhance their customer feedback strategy. Their knowledgeable agents, combined with robust tools and seamless integration, make Yotpo a valuable partner in driving customer engagement and growth. Doner P was very helpful in helping me . Thank you
July 25, 2024
Highly recommended! I love their technical team. Agent Doner really help me a lot! and yotpo offers many features, that is what we needed.
July 24, 2024
Great customer service and patient help from Jann, we had questions about review widgets, and Jann walks me nicely through the setup process + help with editing codes. Many thanks!
July 24, 2024
Reviews are the lifeblood of any small business so getting it right is extremely important. And as a small business owner, getting things setup is a matter of doing it yourself. So great technical support is key especially when you don't set it up quite right. Jann M. from Yotpo is a star! He stuck with me over several days to help me figure out and correct connection errors. He was very patient and gave me clear and concise instructions to set things right. I plan to incorporate more Yotpo apps because of my experience with the Review app.
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