Yotpo: Product Reviews App
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by the team. Many users specifically mentioned the helpfulness and efficiency of individual support team members like Vien, Doner P, Reymon N, and Allen T. Customers appreciated the quick responses, clear solutions, and willingness of the support team to go above and beyond to resolve any issues. The app itself was also commended for its functionality, with users mentioning features like widgets, review collection, and ease of use. However, there were a few negative reviews highlighting issues with customer support response times and pricing concerns.
Review RSS feed
We’ve been using Yotpo for over 3 years, and we’ve been consistently impressed with the quality of their support. The team is highly responsive, helpful, and genuinely committed to finding solutions. Whether we reach out regarding Reviews or Loyalty, we can always count on getting a clear and helpful response, either right away or by email. And when the AI agent can’t fully resolve an issue, it’s great to know that we can still speak to a real person who can take over and help. A special thank you to Vien, who handled our latest request so efficiently and was incredibly helpful throughout the process. Really appreciated! Thank you, Yotpo team, for such a great level of support.
Customer service is always quick and very helpful with questions about how to edit the tools.
So far everything is as expected and the support team has been very helpful. Especially Vien!!
Doner P was incredibly helpful! Very clear and efficient, super impressed!
Reymon N. helped me and solved my problems really quickly!
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