Yotpo: Product Reviews App
The reviews for this Shopify App are mostly positive, highlighting the exceptional customer service provided by the support team members. Customers appreciate the quick and efficient resolution of issues, the professionalism, and the helpfulness of the support agents such as Allen T, Warren P, Reymon N, and Orly. The app is praised for being easy to use and customizable, with customers mentioning the smooth experience in setting up widgets and resolving theme editing problems. However, there are a few negative reviews that mention issues with customer support response time and difficulties in exporting reviews.
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Allen T. provided me with amazing support as we adjusted the look and feel of our on site reviews widget.
Ruzsel J was super helpful! I was having a hard time trying to figure out how to block a specific product from being included in our review requests and they were able to quickly and succinctly tell me how to do it. It's a simple tag in Shopify! So helpful and I very much appreciated the speedy reply.
Ruzsel John Nabong was absolutely amazing! He responded quickly and helped me resolve my issue through a screen-sharing session. Even though I didn't have a camera or microphone available, he was able to follow my text responses, share his screen, and get everything taken care of quickly and efficiently. He was professional, reliable, and incredibly helpful. This is one of the reasons I love Yotpo—team members like Ruzsel make all the difference. Thank you for the outstanding support!
Love Yotpo so far, and their support has been nothing but great, especially Rock N.
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