Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,521
chart
#313
All reviews
Review RSS Feed
Oct. 27, 2025
Would not recommend at all. Non-existent support and EVERY feature requires an upgrade. What to keep your brand colour and font - pay more. What a question answered - pay more. We're on PRO at $169 a month and it's got no features worth using - they keep demanding more money can't even show reviews properly hahaha
Oct. 17, 2025
As a large brand, we sadly cannot recommend any of the Yotpo's modules. The platform is extremely buggy, most of the features can't be accessed the majority of the time, switching between stores is a nightmare. One of their other modules also triggered an issue on our store that costed us hundreds of thousands of dollars and all we were offered is a one month's subscription discount. Yotpo's platform is behind, poorly maintained and technically unstable.
We’re genuinely sorry to hear about your experience and the challenges you faced using the App. We tried to contact you via email, but we haven't received a response. Our team remains available 24/7 to discuss your experience further and make things right, and we’re committed to regaining your trust and confidence. Thank you for sharing your feedback. It helps us continue improving the experience for all our customers.
Aug. 26, 2025
Man kan inte se i shopify appen på mobilen
Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with our reviews app. Our team has already reached out to you via email to better understand the situation and provide a solution, but we haven’t heard back yet. We’d still love the chance to assist and make things right. Please feel free to reply to our email or contact our support team anytime so we can help resolve this for you.
May 7, 2025
Total waste of time. Also misleading advertising on pricing and what is available. Does not work at all. Zero support. Just bots that suck.
Thank you for your feedback. We apologize for your negative experience, our support team is available 24/7 via email support with human agents for our customers on the Free package. We see that you had an issue with applying the correct product handle while trying to import reviews, we will take a closer look at this flow and our documentation to make sure it is clear. We would love to hear more about the advertising you found to be misleading in terms of pricing and features offered. We have reached out to you via email in order to discuss further. Our apologies again and we hope you will consider us again in the future.
May 5, 2025
We moved to Yotpo from Loox and it was a big mistake. We were mislead on how advanced is the app. We had all customization options available on Loox on the plan of 40 per month and on Yopto we can customize very few things paying 170... Yotpo charges you for everything (extra review requests sent too) and on the top we spent days trying to migrate to the app and it was a bug on a bug on a bug. After using it for 2 months I noticed that we do not get any reviews with photos or videos and we used to get several per week on Loox. When I asked the support how I can improve the landing page for the review request in order to get more reviews with photos/videos they told me that I should move to a more expensive plan... On Loox it was available on basic plan. If it's your first review app probably you'll find it fine but when you've already tried couple and have experience, you'll see that Yotpo charges you for nothing. It's not worthy of the pricing they offer.
Thank you for your feedback and for your time to go on a call with us. We truly apologize for the experience so far, we are taking this very seriously and will make sure to make improvements in order to make sure this does not happen again. We appreciate your willingness to give us another try and we hope that you will choose to stay with us in the long run. We are here to make sure that you succeed with Yotpo Reviews, please do not hesitate to reach out to us at any time.
May 3, 2025
I ended my subscription with Yotpo over a month ago within the free trial period and they're still trying to charge my credit card for a service I don't use. I've reached out to customer support several times regarding this issue and they offered no concrete solution. There is no option to end my Free plan subscription with them, there is no option to remove my credit card from their dashboard. I'm incredibly frustrated by the lack of transparency and support by the Yotpo team. If I could leave you a star rating in the minus, I would.
Thank you for your feedback. We apologize for the confusion and frustration caused. As confirmed in your support ticket - that there was no charge made to your account and your credit card has been removed. We are taking measures internally to make sure this process will be clearer and better, and we hope that you will consider us again in the future.
March 28, 2025
Scam company. Once you cancel your subscription, they’ll tell you your annual fee is non-refundable—even if you’ve only used it for a month or two. They won’t prorate or refund the unused portion. What’s worse, they never inform you of these unreasonable policies upfront. No warnings, no notices, nothing. After you’ve paid, you’ll realize that Yotpo significantly slows down your website, especially hurting CLS performance. When you decide you no longer want to use it, they’ll just say, “Your subscription is canceled, but you won’t receive any refund.” Shopify Plus support will simply tell you, “It’s a third-party app, there’s nothing we can do.” Total scammy behavior.
Thank you for review and for bringing this to our attention. We deeply apologize for the inconvenience caused due to an internal miscommunication. We acknowledge that the upgrade flow to annual plans might be confusing, and we are taking action to improve it so such confusions will not recur. We have gone ahead and processed your refund, and we hope to see you again in the future.
Jan. 6, 2025
I can't recommend this company. The product works fine, but they are not friendly to small businesses and have an overall "take it or leave it" attitude and pricing policy. We've used this app for YEARS. Macy's recently asked us to syndicate reviews so that all our positive reviews on our website would also show on Macy's. Yotpo not only refused to provide the data to them without "upgrading" our current plan, but the new plan they insisted on was a price increase of over 300%. Even worse, they required a full annual contract to do it. That price alone would have eaten up the vast majority of any profit we might have hoped to increase at Macy's. So yeah, I found Yotpo's inflexibility to be no different from extortion, and very anti-competitive for a small firm like us. Thumbs down.
Thank you for your review. We deeply apologize for the frustration and for any misunderstanding caused during your communications with us. The syndication feature you are referring to is available for the Premium and Enterprise packages as an add on due to its complexity and the 3rd party agreements involved. If you wish to discuss further, please let us know and we will promptly reach out to schedule a call with you.
Dec. 7, 2024
I do NOT recommend! Hard to use, and chat bot is annoying.
Thank you for your feedback! Please do not hesitate to respond to your ticket so we can assist you further with your on-site widgets installation. We are continuously improving our AI chatbot in order to provide the optimal experience for our customers and we apologize for your negative experience with it.
Oct. 7, 2025
the flyout asking for a review is very annoying
Thank you for your feedback. We’ve taken your comment about the recurring pop-up on the admin page seriously and have disabled the pop-up to improve the experience for our users. We’ve reached out a few times to confirm if it’s fully resolved, but haven’t heard back yet. If you need any assistance, our team is always available and happy to help. We appreciate your feedback as it helps us improve the experience for all merchants.
Oct. 21, 2024
I had to uninstall the app the support is terrible. After 3 weeks the problem was not fixed. I decided to go with another review provider.
Thank you for your feedback. We apologize for the negative experience. If you ever consider giving us another try, we would appreciate the chance to provide a better experience.
Oct. 17, 2024
This app is full of bugs - Upgrading your plan from Free to a paid tier doesn't actually work (the charge is applied, but service levels are NOT increased). Additionally, the Onboarding flow within the app is broken (persistently asks you to install the widget, when doing so, it adds the widget to your theme multiple times). Go with another option! Worse yet, the support is horrible.
Thank you for your valuable feedback! We apologize for the issues you experienced, both of them were taken internally and addressed with the highest priority. We hope to see you again in the future!
Sept. 4, 2025
Disappointed with the way this company handled their email transition for customers. Its hurt my business and I won't recommend their company to anyone.
We’re sorry to hear about your experience and want to clarify an important point. Yotpo Email was a separate product that has since been sunset and is no longer active. This transition is unrelated to Yotpo Reviews, which continues to operate independently and is not affected by the changes to the email product. We understand how frustrating unexpected changes can be for a business, and we regret any confusion caused by the distinction between these two products. Your feedback is valuable, and we’ll ensure it’s shared with the right teams.
Sept. 17, 2024
We had a terrible experience. The whole platform was buggy for us and it took forever to get things done. The final straw was that emails for reviews post purchase just stopped going out with no explanation. We switched to a new provider and got 3 reviews in the first hour (while not getting any in 30 days on yotpo.)
Thank you for your valuable feedback. We sincerely apologize for the negative experience you had with our app. We are committed to enhancing the usability and service of YOTPO's apps. We are planning a major overhaul of the "import reviews" process soon, and we hope these changes will encourage you to give us another chance in the future. Thank you!
Sept. 12, 2024
DOnt use this app if you have ever used reviews on any other platform. you will not be able to import them and their customer support will lie to you.
Thank you for your feedback. We apologize for the confusion about the duplicate Yotpo accounts situation. If you ever decide to give us another try, please do not hesitate to reach out.
Aug. 20, 2024
Horrible company! For the past 2 months they have overcharged us. We have the $15 plan. They have billed us $119 for the past two months. We contacted them last month and they stated they would escalate it through their billing department. They refunded $49.80. If they billed $119 and our plan is $15, they should have refunded $104. They claim the remaining funds went to "some app credits." This month, they billed us $119 again!! We are now talking to their support again and getting the same "We will escalate this through our billing department" again. I see others who say this is an excellent app and that was one of the reasons we opted to use this one over others. The app works fine; however, their billing system absolutely ruins the value the app provides. We will be filing a complaint with our bank against this company. I encourage everyone thinking about using this app to BEWARE!
Thank you for sharing your concerns. We sincerely apologize for the billing issues you've encountered. We're actively reaching out to you through your Yotpo ticket to clarify and resolve your refund situation. Please do not hesitate to respond to us.
July 10, 2024
Worst app on the market. The support is terrible, they promise to solve the problem, but weeks pass and the problems are not resolved, there is a lot of bureaucracy, they transfer the ticket from one department to another, in other words, they simply shift papers and do nothing to solve the client’s problem. And this for a few hundred dollars a month. I use another application in my other stores and support from a competitor solves my problem in 24 hours!!! despite the fact that a subscription costs a few dollars, not several hundred!
Thank you for your valuable feedback. We're sorry to hear about your negative experience. Our support team and your dedicated Yotpo customer success manager is in continuous contact with you in order to address all of your pending issues which are highly prioritized.
June 28, 2024
was not able to fix the errors after following instructions. contacted them twice to resolve the issue. automated response said they would reply within 24 hours. Never did! Uninstalling the app right now. This is my 1st negative review for an app.
Thank you for your valuable feedback. We're sorry to learn that you're experiencing these difficulties. Our support team has contacted you in order to fix the issue you experienced, please do not hesitate to respond so that we can better understand the issue and provide assistance.
June 27, 2024
Very poor Without any customer support And you will be very frustrate to use it, never recomend it!!!
Thank you for your feedback. We are sorry to hear you had a frustrating experience with the Google Shopping syndication feature. Please note that Google's guidelines require at least 50 reviews for Google Shopping. We reached out to you on your case to address your concerns and think of a solution. Please do not hesitate to reply to it so we can further assist.
April 28, 2024
EXPENSIVE AND HORRIBLE CUSTOMER EXPERIENCE. DO YOURSELF A FAVOR and GO WITH ANOTHER APP
Using app
About 1 month
Total reviews
4
Average rating
4.0
We regret hearing about the challenges that you encountered with the support team. We apologize if we didn't promptly address your reviews import requests and resolve the widget issues. We value your feedback and are fully dedicated to providing further assistance and finding solutions. Please don't hesitate to contact us if you need our help.