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Yotpo Product Reviews & UGC
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,004
chart
#1,013
All reviews
Rating Breakdown
Sept. 2, 2024
Do not use Yotpo as they have shady business practices and poor customer support. We made a big mistake signing a yearly contract for Yotpo SMS, Reviews, UGC, and Rewards. 1. Yotpo offered four free months of services by signing a yearly contract with them but still charged us $5,245.80 USD for the most recent quarter when the free months were supposed to begin (at the end of the contract). This is explicitly stated in our contract with them. When I brought this to their attention, they said they'd look into it, and it has already been weeks without an update. 2. If you use Yotpo SMS there is a "reloadable" balance to fund your messages. However, it turns out according to their terms of service this reloadable is nonrefundable, even if you stop using Yotpo for SMS. We currently have $5,681.42 USD in that account which is now just "Yotpo Bucks". I understand this is in their terms of service, but it is simply an unethical business practice. 3. If they try to sell you on the benefit of having an account manager with them just ignore it. Their account managers have a high turnover rate and hardly get back to you. Don't make the same mistake as us as it might cost you $11,000 as it did for us unless we enter litigation. I wish Shopify had higher standards and considered "terms of service" and customer support before approving an app into their Certified App Program.
Aug. 20, 2024
Horrible company! For the past 2 months they have overcharged us. We have the $15 plan. They have billed us $119 for the past two months. We contacted them last month and they stated they would escalate it through their billing department. They refunded $49.80. If they billed $119 and our plan is $15, they should have refunded $104. They claim the remaining funds went to "some app credits." This month, they billed us $119 again!! We are now talking to their support again and getting the same "We will escalate this through our billing department" again. I see others who say this is an excellent app and that was one of the reasons we opted to use this one over others. The app works fine; however, their billing system absolutely ruins the value the app provides. We will be filing a complaint with our bank against this company. I encourage everyone thinking about using this app to BEWARE!
Thank you for sharing your concerns. We sincerely apologize for the billing issues you've encountered. We're actively reaching out to you through your Yotpo ticket to clarify and resolve your refund situation. Please do not hesitate to respond to us.
July 10, 2024
Worst app on the market. The support is terrible, they promise to solve the problem, but weeks pass and the problems are not resolved, there is a lot of bureaucracy, they transfer the ticket from one department to another, in other words, they simply shift papers and do nothing to solve the client’s problem. And this for a few hundred dollars a month. I use another application in my other stores and support from a competitor solves my problem in 24 hours!!! despite the fact that a subscription costs a few dollars, not several hundred!
Thank you for your valuable feedback. We're sorry to hear about your negative experience. Our support team and your dedicated Yotpo customer success manager is in continuous contact with you in order to address all of your pending issues which are highly prioritized.
June 28, 2024
was not able to fix the errors after following instructions. contacted them twice to resolve the issue. automated response said they would reply within 24 hours. Never did! Uninstalling the app right now. This is my 1st negative review for an app.
Thank you for your valuable feedback. We're sorry to learn that you're experiencing these difficulties. Our support team has contacted you in order to fix the issue you experienced, please do not hesitate to respond so that we can better understand the issue and provide assistance.
June 27, 2024
Very poor Without any customer support And you will be very frustrate to use it, never recomend it!!!
Thank you for your feedback. We are sorry to hear you had a frustrating experience with the Google Shopping syndication feature. Please note that Google's guidelines require at least 50 reviews for Google Shopping. We reached out to you on your case to address your concerns and think of a solution. Please do not hesitate to reply to it so we can further assist.
April 28, 2024
EXPENSIVE AND HORRIBLE CUSTOMER EXPERIENCE. DO YOURSELF A FAVOR and GO WITH ANOTHER APP
Using app
About 2 months
Total reviews
4
Average rating
4.0
We regret hearing about the challenges that you encountered with the support team. We apologize if we didn't promptly address your reviews import requests and resolve the widget issues. We value your feedback and are fully dedicated to providing further assistance and finding solutions. Please don't hesitate to contact us if you need our help.
April 27, 2024
I reached out to Yopto on exactly April 16th for help with transferring my fera reviews to yopto. We are relaunching our company and have undergone a rebrand (product name changes), the only thing that has changed is the name of the products otherwise the product is the same. These are genuine reviews and when we reached out they responded with an excel file we have to use to format the review. We GAVE them the excel file they requested and responded promptly to all their questions. But instead of responding they have delayed our RELAUNCH. Instead of asking the right questions and genuinely helping they been assumptive and dismissive. I would not recommend this app or integration at all.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
April 5, 2024
A couple years ago, we tested out Yotpo but had issues and decided to cancel. We decided to give it another try but the customer service is almost non-existence. It's been now 3 days with no response. I guess this app is not meant for us to use.
Thank you for taking the time to share your thoughts with us. We're continuously working to improve our products so that our clients can get up and running without any hiccups. Our records show that our team has been in contact with you and have resolved all issues and answered all inquiries about the product. If you have any concerns regarding the product, please don't hesitate to contact us.
April 3, 2024
The support provided by this app has been disappointing. Numerous issues occurred after installing Yotpo, and the support team was unresponsive, taking more than a week to reply. When they did reply they were extremely unhelpful and bounced me from one support staff to another without fixing any of the issues. Even after the app installation, the plugins persisted, leading me to hire coders to rectify the website and completely remove Yotpo. I do not suggest this app, especially for smaller businesses in need of reliable support.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
March 26, 2024
Everything would have been fine if I hadn't noticed the problems that managers have been unable to solve for a long time. In fact, the support work is at zero level: one says one thing, the other says another, and as a result, something completely different happens. Support may claim something is impossible without providing evidence, and then apologize when evidence to the contrary is presented. Technical support here isn't much help either; they can't even implement simple things. After contacting support, you receive a survey form to expedite problem resolution—essentially, it doesn't help at all; nobody responds. Essentially, what I have here are global issues affecting the revenue and reputation of my store; support doesn't solve anything on its own, they send an email and disappear for a week... Perhaps this review will expedite the resolution of my issues? For now, I'll leave it here.
Thank you for your feedback. We're sorry to learn that you're experiencing difficulties with our Reviews product. We sincerely apologize if it took time for us to respond to the ticket you created. Our support team has made efforts to contact your team and had a joint call with your staff. Our latest communication said that your team would send us an email listing all unresolved matters. However, we have yet to receive this email. Please reach out to us so that we can better understand those issues. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Feb. 9, 2024
I installed Yotpo thinking I'd set it up later the next day. When I got to it the next morning I found it had already emailed review requests to my subscribers without my knowing. I lost a handful of subscribers because I didn't even get to brand the emails going out or manage the communication. And there's no way of pausing it other than uninstalling the app, which takes 48 hours for Yotpo to get around to doing.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
Feb. 6, 2024
complicado de usar. no es clara las opciones y las reseñas no aparecen
We're sorry to hear that you're experiencing issues with our product. We have tried looking for your account with us and can't seem to find it. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.
Jan. 24, 2024
Far too expensive for a pretty basic app. The app's main draw is its ability to push to Google and other socials. So far, I have had to engage with support no less than 10 times due to my reviews not exporting to TikTok Shop. On the TikTok side, they simply wont offer support for the issue. The issue has persisted for a month now with no resolution. My reviews have still not pushed to Google or Meta. And Yotpo support just shrugs their shoulders. I cannot give more than one star because there are many other review apps out there, for a quarter of the price, that do the same thing this app does (I'm not counting the push to 3rd party ecommerce feature because that feature does not work).
We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.
Jan. 9, 2024
Update review. Our reviews were duplicated when the Yotpo team imported our reviews from Stamped, and they don't have an easy way to hide duplicate reviews. Also, instead of sending reviews for orders as they came in - Yotpo's system retroactively sent emails for older orders (from six months ago) and used up all of our order limits for the month in one shot.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Dec. 14, 2023
Yotpo product ratings don't appear on our search/collections pages, nor can we add our email address as the sender email. We haven't received the verification email to confirm it, and Yotpo's support right now is non-existent. Expect to wait multiple days for a reply, only to be disappointed when they send back the same canned response. For how much they charge, the support should be far better, and I think we're going to look for something else.
Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
Nov. 17, 2023
Very bad! The website says you can edit simple things within your brand kit and it will display those changes across email and on-site widgets. Until you try and then they say you need to upgrade to the most expensive plan to make the changes because those aren't included despite what the clear verbiage says. They do not want to help you, just upsell you.
Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
Nov. 7, 2023
This app started sending non-branded, incorrect product review requests to our customers without our permission. It continued sending out emails even after we uninstalled it.
Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
Oct. 16, 2023
The worst customer service. Downloaded this app and uninstalling it just as fast as I did because of the crappy support I just got from Joian Z. You need to do better. Loox works just as fine even better and cheaper. Your prices are not cheap and to get such unhelpful support is a shame.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you several times, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
Sept. 8, 2023
Junk software, and contacting customer support is not helpful at all, data syncing is a waste of time!!! Do not use!! !!
We're sorry to hear that you've experienced issues while syncing your data. Our team has been in contact with you and we've resolved the issue. We've tried following with you on several occasions, but we have not heard back. If you're still experiencing issues, please let us know.
May 29, 2024
Updated Review 05/29/24: Yotpo continues to disappoint me. I was chatting with them on a weeknight about some issues with their widgets and this is what I see: Let me transfer you to one of our support agents. 7:08 PM All our agents are currently busy. 7:08 PM How about I create a ticket for you? A support agent will follow up with you soon. So BAD. If you're considering Yotpo, please know that customer support is nonexistent. We will be leaving Yotpo soon and advise others who haven't joined yet to please save yourself the trouble. There are better companies out there who don't just outsource their customer support like Yotpo, but who are actually available to resolve issues. ----- I'm updating my review because I've wasted so much time talking to customer support who does not know how to resolve my issue. I upgraded my plan to accommodate more reviews and Jeorge had mentioned it will automatically be resolved in a few hours. Sure enough, Yotpo let me down again and it still isn't fixed. Customer support requires extreme hand holding and does not have a process on how to fix common issues. I'm extremely frustrated with Yotpo.
Thank you for leaving a review. We value your feedback and apologize for any inconveniences this may have caused on your end. After looking into your account, we can confirm that we did not make any changes on your behalf — and we would never make changes without your permission/knowledge. Our team has contacted you to offer assistance, but we have not heard back.