Soul Expression Apparel review for Yotpo Product Reviews & UGC

1 / 5

Aug. 20, 2024

Horrible company! For the past 2 months they have overcharged us. We have the $15 plan. They have billed us $119 for the past two months. We contacted them last month and they stated they would escalate it through their billing department. They refunded $49.80. If they billed $119 and our plan is $15, they should have refunded $104. They claim the remaining funds went to "some app credits." This month, they billed us $119 again!! We are now talking to their support again and getting the same "We will escalate this through our billing department" again. I see others who say this is an excellent app and that was one of the reasons we opted to use this one over others. The app works fine; however, their billing system absolutely ruins the value the app provides. We will be filing a complaint with our bank against this company. I encourage everyone thinking about using this app to BEWARE!

Using app

7 months

Total reviews

5

Average rating

2.4

Developer Reply

Thank you for sharing your concerns. We sincerely apologize for the billing issues you've encountered. We're actively reaching out to you through your Yotpo ticket to clarify and resolve your refund situation. Please do not hesitate to respond to us.

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