Yotpo: Product Reviews App
Build trust and boost revenue with product reviews & UGC
Rating
4.8
feedback
4,427
chart
#516
All reviews
Review RSS Feed
April 16, 2026
I have had a great experience with Yotpo, from initial set up to ongoing support. Recently Doner was amazing, going above and beyond to help me edit and import reviews. Very highly recommended!
April 15, 2026
Yotpo has excellent support. Allen helped me with an issue - he was super professional and I appreciate his time. Thanks to the Yotpo team they're always coming out with new features. I can't imagine using a different reviews app.
April 14, 2026
Not all reviews are visible, even after contacting support multiple times. Unfortunately, I would not recommend this app.
April 12, 2026
SCAMMERS! this app will leave unwanted codes and java scripts on your page causing conflict in product pages, checkout, raising INP levels, they have no form of contact no support email, Horrible app stay away!
April 5, 2026
I needed help with installing the carousel review widget on my page and Warren P was able to jump in and get it taken care of for me. They’ve always been extremely helpful and ready to assist whenever needed. Would definitely recommend them.
April 2, 2026
Ruzsel was super helpful and answered all of my questions. He even provided helpful tips on how to integrate YOTPO reviews more onto our website!
March 31, 2026
Based on our experience, we do not recommend Yotpo for businesses that need reliable support in high-stakes or legal situations. During a recent legal matter, we depended on Yotpo for documentation tied to their SMS platform. Here’s what we encountered: A formal letter provided by Yotpo included an incorrect phone number, which their team later confirmed was a template error. Our legal team required corrected documentation and supporting records (including metadata/logs) to meet court standards. Despite the urgency, there was prolonged back-and-forth on what could be provided and how. Critical records needed for admissible evidence (such as underlying logs tied to opt-in data) were not immediately delivered in a usable format for the case. The situation escalated to the point where legal pressure increased, including motions filed in court over missing or insufficient documentation. Our opinion: When everything is running smoothly, platforms can seem interchangeable. But when a serious issue arises, the level of support and accountability matters most. In our case, we did not feel adequately supported when it mattered most. If your business relies on SMS/email/reviews/loyalty platforms, make sure you fully understand what legal-grade data and support they can actually provide before committing. I DO NOT Recommend Yotpo. We moved to Junip for reviews and Klavyio for E-Mail and SMS Team WOLFpak
We’re sorry to hear that this was your experience, and we appreciate you sharing your perspective. We take situations involving legal matters very seriously and work closely with your team and counsel to provide the requested information. This included sharing available records, clarifying how data is collected within our systems, and coordinating with your legal team on the appropriate format for documentation. To clarify a few points for transparency: The phone number discrepancy referenced was identified as a drafting error in a template, and we moved quickly to acknowledge and correct it. We provided access to the underlying data available within the platform, including guidance on how to export records directly from your account. We also confirmed our willingness to support a formal declaration to help ensure the information could be used appropriately in legal proceedings. Legal processes can sometimes require very specific formats and validation steps that go beyond standard platform exports, and we remained engaged throughout to help bridge that gap alongside your counsel. We understand how important responsiveness and clarity are in high-stakes situations, and we are continuously improving how we support customers in these scenarios. We appreciate the time we worked together and remain committed to resolving the matter at hand. — The Yotpo Team
March 24, 2026
What really makes this app stand out is the excellent support provided by the agents, especially Nicole M., who has been the best I’ve worked with so far. He resolved my issue right away and clearly knows his craft. Many thanks!
Thank you for your kind words! We’re glad our support team was able to resolve your issue quickly and provide a helpful experience. We truly appreciate you sharing your feedback!
March 24, 2026
Easy to use and Doner P was very helpful with a small issue that I had - thanks
March 20, 2026
As our small roastery begins to outgrow itself we knew that changes needed to be made. With that, resources needed to be reevaluated and resources with options to be upgraded were of the utmost importance to us. Yotpo offered just that and the ability for syndication. There were some hiccups on transferring/upgrading to the next tier with Yotpo but we were fortunate enough to have Doner P. from Yotpo Support help iron out the few problems we encountered. Plus it gave us the opportunity to interact with Yotpo support team, they did not disappoint and helped us resolve the issue in a timely manner.
Thank you for your feedback! We’re glad Yotpo could support your growth and that our team was able to help along the way. We appreciate you sharing your experience!
March 18, 2026
Warren P. helped us with the process integration between Klaviyo and Yotpo. Great serice, explained what was going wrong