Yotpo: Product Reviews App
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Jeorge Kenneth V is a huge help with customer service needs and the app. has performed perfectly.
We use Yotpo Product Reviews for Cashmere Knot Ireland( cashmereknot.ie), our Shopify store specialising in premium cashmere scarves, pure Pashmina stoles, elegant Pashmina shawls, preloved cashmere and women's pure sheep leather gloves. The app makes it easy to collect and display authentic customer reviews, helping build trust and confidence for new shoppers. The integration with Shopify is smooth, the review widgets look professional, and the setup process is straightforward. A great app for merchants looking to strengthen customer credibility and increase conversions.
Absolute ABYSMAL customer service. The AI chat bot does not help and says it will send a support ticket. No one has gotten back to me and I cant use the app until they do. So incredibly frustrating.
This was a great app until recently. I encountered a bug and contacted support. The AI chat gave me a case number and assured me that a support agent would follow up within 4–6 hours. It's now been two days, and I've received absolutely no response or update on my issue. It's really disappointing because I was genuinely happy with the app and was even considering upgrading my plan. Unfortunately, this experience with customer support has made me rethink that decision.
Rock was incredibly helpful and responded attentively and quickly to my emails! I am very appreciative!
Love yotpo and the support team are so helpful! I had Jeffrey M and he was amazing
Chat was quick and solved my problem in a timely manner. Thanks!
Started with a free plan,realising that this app costs a fortune and my small business doesn’t need 1000 reviews a month. But there is no cheaper option than $129. My client made a mistake with her review and I wasn’t able to resend the email to her, plus she was not able from her end to go back with the same email and redo the review.This app behaves really scammy and I do not recommend it.
Thank you for reaching out and sharing your feedback with us. We are very sorry to hear about the frustration caused by the review request process and the limitations you've experienced on the Free plan. We understand how important it is for your small business to manage customer feedback accurately, especially when a customer makes an honest mistake with their star rating. To clarify, the ability to manually resend review requests is a feature designed for our paid plans, which include a suite of additional tools to help scale and manage larger review volumes. While we understand this doesn't resolve the immediate issue, we truly value your feedback as it helps us understand the needs of our small business community. For further guidance on optimizing your use of the platform, please continue to utilize our Help Center, where you can find detailed articles and automated support resources designed to help you get the most out of the tools available on your current plan.
Reymon was DELIGHTFUL to work with. He went above and beyond what I had expected, and took care of my problem which I believed was rather complicated, very easily! Thank you Reymon!
Great app and very helpful staff with some issues we needed help on. Super responsive.
Great customer service! Had some questions, and James was super helpful.
Went great! Arven S. hooked it up!
Thank you so much Reymon for helping me navigate what I need. Your knowledge and expertise is greatly appreciated.
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