Yotpo: Product Reviews App
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Started with a free plan,realising that this app costs a fortune and my small business doesn’t need 1000 reviews a month. But there is no cheaper option than $129. My client made a mistake with her review and I wasn’t able to resend the email to her, plus she was not able from her end to go back with the same email and redo the review.This app behaves really scammy and I do not recommend it.
Thank you for reaching out and sharing your feedback with us. We are very sorry to hear about the frustration caused by the review request process and the limitations you've experienced on the Free plan. We understand how important it is for your small business to manage customer feedback accurately, especially when a customer makes an honest mistake with their star rating. To clarify, the ability to manually resend review requests is a feature designed for our paid plans, which include a suite of additional tools to help scale and manage larger review volumes. While we understand this doesn't resolve the immediate issue, we truly value your feedback as it helps us understand the needs of our small business community. For further guidance on optimizing your use of the platform, please continue to utilize our Help Center, where you can find detailed articles and automated support resources designed to help you get the most out of the tools available on your current plan.
Reymon was DELIGHTFUL to work with. He went above and beyond what I had expected, and took care of my problem which I believed was rather complicated, very easily! Thank you Reymon!
Great app and very helpful staff with some issues we needed help on. Super responsive.
Great customer service! Had some questions, and James was super helpful.
Went great! Arven S. hooked it up!
Thank you so much Reymon for helping me navigate what I need. Your knowledge and expertise is greatly appreciated.
Allen T. provided me with amazing support as we adjusted the look and feel of our on site reviews widget.
Ruzsel J was super helpful! I was having a hard time trying to figure out how to block a specific product from being included in our review requests and they were able to quickly and succinctly tell me how to do it. It's a simple tag in Shopify! So helpful and I very much appreciated the speedy reply.
Ruzsel John Nabong was absolutely amazing! He responded quickly and helped me resolve my issue through a screen-sharing session. Even though I didn't have a camera or microphone available, he was able to follow my text responses, share his screen, and get everything taken care of quickly and efficiently. He was professional, reliable, and incredibly helpful. This is one of the reasons I love Yotpo—team members like Ruzsel make all the difference. Thank you for the outstanding support!
Love Yotpo so far, and their support has been nothing but great, especially Rock N.
Warren was great to deal with - super helpful.
Ruzsel J, was very helpful in setup for review emails.
Warren P. was super helpful and got into helping me right away. It was so simple to get our support ticket sorted.
Servizio eccellente sotto ogni aspetto. Il sistema è semplice da usare e l'assistenza è impeccabile. Lo staff è sempre disponibile, risponde in tempi rapidi ed è pronto ad aiutare per qualsiasi esigenza. Un'esperienza davvero positiva che consiglio senza esitazione.
We had to update our website to display the ratings on our products and Reymon N. solved our issue so fast — Great service!
Allen T was very helpful and answered all my questions quickly! Great support experience.
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