Yotpo: Product Reviews App
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We've been really impressed with the level of support from the Yotpo team. As a small business without dedicated technical resource, it's reassuring to know that whenever we reach out, for Reviews or Loyalty, we get a helpful response either on the spot or via email. It's also refreshing to be able to speak to a real person when the AI agent hasn't quite resolved the issue. A special mention to Vien Saints E, who has helped us on multiple occasions with some tricky DNS record issues. The patience and quality of support have been outstanding, thank you!
Doner P was very helpful and knowledgeable. He saved me a lot of manual work as well.
Thank you for your feedback! We're glad our team was able to provide helpful guidance and save you time by reducing the manual work. We truly appreciate your kind words!
great service!!
Thank you for your feedback!
always a pleasure to deal with, exceptional customer service. A little shoutout for "Vien" THANK YOU!
Thank you for your kind feedback! We're so glad to hear you had a great experience with our support team. We truly appreciate the shoutout and your continued trust in us!
Yotpo has been great so far. Widgets are great and support even better. Last time we had great service from Mitch R.
Thank you for the wonderful feedback! We're glad you're enjoying the widgets and have had such a positive experience with our support team. We truly appreciate your continued trust and support!
I was surprised at how fast and helpful Caroline and the Yotpo team were, they were incredibly swift and I would highly recommend them as an app for the features and as a company for the customer service!
Thank you for the fantastic feedback! We're thrilled to hear that you had such a quick and helpful experience with our team. We truly appreciate your recommendation and are glad you're enjoying Yotpo's features and support!
Great, efficient service. Quick identification and resolution of issue. Appreciated!
Thank you for your feedback! We're glad we could quickly identify and resolve the issue for you. We truly appreciate your kind words and are happy to help whenever you need us!
Jeorge Kenneth V is a huge help with customer service needs and the app. has performed perfectly.
Thank you for the great feedback! We're glad to hear that you've had a smooth experience with the app and received helpful support from our team. We truly appreciate your kind words and continued trust in Yotpo!
We use Yotpo Product Reviews for Cashmere Knot Ireland( cashmereknot.ie), our Shopify store specialising in premium cashmere scarves, pure Pashmina stoles, elegant Pashmina shawls, preloved cashmere and women's pure sheep leather gloves. The app makes it easy to collect and display authentic customer reviews, helping build trust and confidence for new shoppers. The integration with Shopify is smooth, the review widgets look professional, and the setup process is straightforward. A great app for merchants looking to strengthen customer credibility and increase conversions.
Absolute ABYSMAL customer service. The AI chat bot does not help and says it will send a support ticket. No one has gotten back to me and I cant use the app until they do. So incredibly frustrating.
We're sorry for the frustration you experienced and appreciate you sharing your feedback. We acknowledge that we have room to improve, especially in providing clearer guidance and faster support. After reviewing your request, the feature you're looking for is currently exclusive to our Premium plan. We apologize if this wasn't communicated clearly. We take your feedback seriously and are continuously working to improve our support experience. Please know that our support team is always here for your brand, and we're happy to help with any questions or discuss the available options.
This was a great app until recently. I encountered a bug and contacted support. The AI chat gave me a case number and assured me that a support agent would follow up within 4–6 hours. It's now been two days, and I've received absolutely no response or update on my issue. It's really disappointing because I was genuinely happy with the app and was even considering upgrading my plan. Unfortunately, this experience with customer support has made me rethink that decision.
We sincerely apologize for the delayed response to your support request. We recognize that our response time fell short of the standard we strive to provide, and we deeply regret the frustration this caused. We are glad that your technical issue was resolved, but we apologize that our team was not there to support you through the process. We value your partnership and want to ensure you have a seamless experience moving forward. A Support Team Lead has already sent a message to your inbox to offer a direct line of communication and personally manage your future tickets to ensure this does not happen again. We appreciate your feedback and the opportunity to make this right.
Rock was incredibly helpful and responded attentively and quickly to my emails! I am very appreciative!
Thank you for the wonderful feedback! We're glad to hear you received quick, attentive, and helpful support. We truly appreciate your kind words and are always happy to assist!
Doner P was so helpful with getting my reviews moved over to my new website. Thank you!!
Love yotpo and the support team are so helpful! I had Jeffrey M and he was amazing
Thank you for the fantastic feedback! We're thrilled to hear you're loving Yotpo and had such a great experience with our support team. We truly appreciate your kind words and continued support!
Vien was so awesome with helping us migrate our reviews! 10/10!
Chat was quick and solved my problem in a timely manner. Thanks!
Thank you for the wonderful feedback!
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