All reviews

Rating Breakdown

  • 5
    91% (6,532 ratings)
  • 4
    4% (274 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (209 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 6, 2024

Great service!! And the customer support is excellent! I have asked so many questions but all the response was so quick and the answer was so accurate and helpful. Thanks Daniel P for all the supports !

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2024

CSR is so clear and thorough. Thanks a bunch!

Using app

11 months

Total reviews

13

Average rating

5.0

4 / 5 Share

Dec. 4, 2024

When uploading a review, it kept failing and kept getting errors. I contacted customer service and got a quick response. Reymon Alvero gave me a relatively complex review template and helped me fill it out and upload it. This is a good customer service team, but I think it would be more convenient for me to upload it myself if there were no errors, otherwise I would need to contact customer service every time.

Using app

3 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Dec. 4, 2024

I am still new to Yopto and, so far I am glad I made the right choice. Easy to install and set up. I had a small issue with my onsite widget displaying multiple times after each edit. I reached out to Yopto support and Arven from Yopto helped me to resolve the issue with little input from my end. Thank you Arven. I am confident to recommend Yopto to anyone who needs a user friendly app to collect reviews from their customers!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

I want to write to thank Wendyle for providing excellent technical support in a difficult place for me. I recommend it to everyone!

Store

Purawex

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 2, 2024

Amazing app with excellent customer service! Ian Christian was incredibly supportive throughout my challenging transition to Shopify. It wasn’t an easy move, but everything is now running smoothly. Thank you again for all your help! Thank you Daniel

Using app

19 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 30, 2024

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 29, 2024

The highest standard of customer service! I can’t say enough good things about Reymon N. and this company! Such swift and steadfast support.. he saw me all the way through on every detail of my needs. Beyond impressed and grateful!

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 29, 2024

We’re preparing to launch one of our stores in the Canadian market and needed help remapping reviews on our product pages. Ethelbert was incredibly knowledgeable and helpful throughout the process! Yotpo’s customer service team has been fantastic—thank you for the support!

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 29, 2024

Great customer service from Ruzsel - thank you!

Using app

24 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 28, 2024

We are new to this ecommerce business so we do have a steep learning curve to overcome with. But Vien (Saints E) was a great help in clearing up our most basic questions. The waiting time from bot to agent was minimal which is definitely a nice surprise given how many bigger companies would make you jump through hoops and eat burning sticks before an actual human being is in touch with you lol. Thanks again for your great work Yotpo.

Using app

22 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2024

A very nice platform, special thanks to Doner for helping me solve the problems that occurred during the upload process, very professional, thank you again! You are an angel!

Store

HUANUO

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 27, 2024

They have awesome support, helped with everything and answered all the question. Special thanks to Reymon Alvero from their support, really great guy that helped with everything we needed.

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2024

Easy to use and setup, powerful. We saw our conversion rate dramatically increased since we started using the app.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2024

The support I have received installing Yotpo has been fantastic! Arven was a superstar, thank you!

Using app

15 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 27, 2024

Awsome customer service - Arven S helped me and he is the besttt

Using app

About 14 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2024

thank you for your good service !

Using app

27 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2024

The chat service is really great. When we faced an issue, they quickly resolved it via chat. Thank you Jeorge Kenneth for your courteous support. This is a great app, easy to use.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 26, 2024

Amazing service! Ruzsel was absolutely so helpful in getting us set up.

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 26, 2024

customer service is really helpfull!

Using app

7 days

Total reviews

1

Average rating

5.0