Yotpo Product Reviews & UGC

Aug. 10, 2024

Had a couple of little issues with reviews not showing, contacted support. Donor was quick with the fixes we needed, all works perfect now.

Aug. 9, 2024

Great app! Ian Christian C. was extremely helpful and spent hours with me on the chat, answering my every question and solving every problem. If you're unsure about Yotpo, the customer service alone should make you download it. 10/10 recommended! Thank you!!!!

Aug. 9, 2024

Ruzsel John was able to fix a problem I had tried over a number of tickets. His communication was easy to understand and he got right to the point the others had not. Really appreciate the help - quick, simple, and easy! Thank you

Aug. 8, 2024

Arven, Jann, Rovi and many others were so helpful in migrating our reviews from BigCommerce to Shopify! Delighted to be able to work with them 24 hours a day with no restrictions. They made this task very easy. Thank you!

Sept. 5, 2024

Great technical support. If anyone is looking to install review app for their website, I'd highly recommend Yotpo.

Aug. 8, 2024

Works well! When I needed help Doner P. resolved the issues quickly. There a different options to suit different needs!

Aug. 7, 2024

Easy to use, great app updates and a responsive support team.

Aug. 7, 2024

Ian Christian was SUPER helpful in geting our star ratings shown on our product grids. Yotpo emails requesting reviews has also been super easy to use! Highly recommend :)

Aug. 7, 2024

I received excellent service resolving our product reviews template issue on the Yotpo app. Ruzsel John was prompt, professional, and efficient. Highly recommend!

Aug. 6, 2024

Their customer service was extremely responsive and helpful to our brand's situation! They walked me through the steps I needed to take to syndicate our reviews between different SKUs and I was able to do it quickly and easily. They even provided links for additional help and were able to access pages I could not access from my brand's subscription.

Aug. 3, 2024

I am a small business start up and signed up for this service, completely forgot about it , weeks later I went back in to confirm how it works so started a chat session with Ruzsel J, and he was amazing! I had a tons of questions, and he made a video for me to help me relearn this amazing review product!

Aug. 3, 2024

Ruzsel John has truly made my day with his exceptional support and understanding. From the moment I reached out with my concerns, Ruzsel took the initiative to ask me to screenshare, which was a first for me. This proactive approach allowed him to dive deeply into the issues I was facing. During the screenshare, Ruzsel was able to quickly identify and diagnose several problems that had been troubling me. These included a persistent issue with a double star rating appearing on each product page, a problem where the store reviews were not displaying correctly on the website, and a technical glitch where the website domain on Yotpo was still showing the Shopify string, even though my primary domain on Shopify was set correctly. Ruzsel’s efficiency and dedication were evident throughout our session. He worked diligently and with a level of care that went beyond my expectations. The speed with which he addressed and resolved these issues left me feeling incredibly elated with the results. I genuinely wish all customer service agents could exhibit the same level of understanding and concern for the functionality of the Yotpo brand as Ruzsel does. His exceptional support has not only resolved my immediate concerns but also greatly improved my perception of the Yotpo app. I now feel a renewed sense of peace with the plan and am even considering investing in additional features, thanks to Ruzsel’s clear demonstration of how Yotpo can effectively meet my needs. Before interacting with Ruzsel, I was on the brink of giving up on using the app altogether. However, his assistance has restored my faith in Yotpo, and I now feel more confident and optimistic about continuing to use it. His help has been invaluable, and I am sincerely grateful for the difference he has made.

Aug. 1, 2024

Yotpo offers an amazing service with a stellar team that is quick to respond when help is requested! I just got done working with Jeorge Kenneth V who helped me quickly transfer product reviews from a retired product iteration to it's upgraded replacement. Jeorge was quick to jump on the task and fielded questions that i had along the way. I fully recommend Yotpo to any business wanting to leverage customer testimonies to boost conversion rate!

Aug. 1, 2024

Definitely a fan of Yotpo reviews... easy to setup and customize to fit our site.

July 31, 2024

We worked with Ian Christian via chat support to resolve a minor issue we were having where the app recently began to prompt us to go through onboarding, despite the fact that we had set up and customized the app months earlier. We didn't want to reset any of our customizations, so we wrote into support to ensure we handled resolving this properly. Without confirming anything with us, the agent apparently clicked "okay" on our onboarding prompts (exactly what we did not want to do) and reset all of the customizations we had implemented. This erased all of the professional development work we had paid for in customizing the widgets on our website, and additionally reset all the emails we had customized as well. While I understand mistakes happen, the most frustrating aspect is that the agent did not seem to care that they had done this. They hardly responded to our follow up questions, then flatly stated that they can't revert back to before they erased all of our customizations. After some pressing, they said they would escalate this matter to tier 2 support, but they had no estimate of how long it would take to hear anything, or if they could help at all anyway. In this case, we regret reaching out to Yotpo support. They degraded our customer experience and now will cost us time and money to correct everything they erased and reset.

July 30, 2024

I wanted to give a big shout-out to Ian Christian C. for his exceptional customer service support! Ian went above and beyond in assisting me with my recent issue with the Review Widget. His expertise, friendly approach, and incredible patience made the entire process smooth and stress-free. Not only did Ian provide clear and effective solutions, but his dedication to ensuring I was fully satisfied was truly impressive. It’s rare to encounter such outstanding support, and Ian’s professionalism and genuine care made a significant difference. Thank you, Ian, for your incredible help. Your service is greatly appreciated! You have a gem in your team, Yotpo!

July 30, 2024

I had issues bringing my store from BC to shop and Ruzsel John Nabong helped so quick. Knew exactly what to do and was quick about it. I highly recommend and knows his stuff!

July 30, 2024

Had numerous queries regarding the app and some more technical than others but Reymon N was more than understanding and quickly resolved all issues i had

July 30, 2024

I have been on many platforms, many websites, etc but the support from Yotpo is amazing. I have had the privilege of speaking to Doner P from support, and he answered every question. He even took the time to make screen shots to show me how to do certain things, he walked me through everything. I appreciate him and this support team so much

July 29, 2024

Fast service, Great app