Yotpo Product Reviews & UGC
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,139
chart
#1,016
All reviews
Rating Breakdown
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Nov. 13, 2024
When I contacted customer service, I was connected to Doner, who solved my problem quickly. We are very happy with this product.
Nov. 13, 2024
Great experience with the app so far. Support, especially Sheila R., has been fantastic.
Nov. 13, 2024
Yotpo is such a great service! And the support is always very prompt and easy. We love working with them!
Nov. 13, 2024
I have been using Yotpo for my website reviews for a few years now and have been really happy with it. I just reached out to customer service for the first time for help with product images and it's 11:30 pm where I am and I was impressed when someone was available to chat with me at this time. Reymon responded quickly and was able to help me with my issue within a few minutes! very happy with the customer service and that it was available even late at night which is often when I have time to work on stuff like this.
Nov. 11, 2024
Great app and customer support. Reymon A. N. was really helpful in moving our reviews from our old Woo store over to our new Shopify store :) Thank you!
Nov. 11, 2024
I would have given this a 4.5 if given the option... the only reason I didn't give it a five was that it took a little bit of running in a circle before the issue was resolved. Thanks to Ethelbert Santos, it finally was resolved. It may have just been a communication issue. Otherwise, I highly recommend this app and the one for email/sms. Good job Ethelbert!
Nov. 10, 2024
Excellent customer service! Doner assisted me and resolved my issue promptly. Thank you!
Nov. 10, 2024
Excellent service! The representative was incredibly patient and handled everything efficiently. I felt truly supported throughout the process—highly recommend! Thanks again
Nov. 10, 2024
Reymon Alvero was incredibly responsive and patient, helping me quickly resolve an issue I was stuck on. He figured out the problem in no time and made the process so much easier. Good sales support!
Nov. 10, 2024
Had a problem that needed coding done. Representative helped to fix the issue. Thank you!!!!!!!! 10/10 rating for customer service.
Nov. 10, 2024
Great customer support. It's one thing if the app works, but if there's an issue (or user error) and you need help, there has to be good customer support. Yotpo has that - they respond quickly through chat and are have helped me figure things out whenever needed.
Nov. 8, 2024
We absolutely LOVE Yotpo and their customer service! I had the pleasure of working with George Kenneth on live chat, and he went above and beyond to help me resolve some issues and make necessary adjustments. Thank you, Yotpo team, for the exceptional support!
Nov. 7, 2024
We are very happy with the Yotpo Product Reviews and UGC app. There are a ton of customizations that can be made and multiple ways to display your product reviews. If ever we have any issues, the customer support team goes above and beyond to resolve. Today Ruzsel helped me to customize a landing page I was stuck on and had my questions resolved in minutes.
Nov. 7, 2024
I have Yotpo on both my websites and it works well for me. I did have an issue recently with what appeared to be bots adding a thumbs down in high volume to many of my reviews, because of the nature of many of my products (in person and 1 to 1 classes) I know they are not genuine. Yotpo did resolve this for me with a workaround so overall I have been very happy.
Nov. 6, 2024
Great app with an efficient customer service. A special thank you to Doner P for helping us with an issue. It has been a lovely experience and I highly recommend the Yotpo app.
Nov. 5, 2024
Super helpful team, I have never experienced support like it - I have received around the clock assistance for an issue we had on our account both Ruzsel and Jeffrey have been outstanding, following through to resolution. Great platform with an excellent team.
Nov. 1, 2024
Excellent app and customer service is top notch! Anytime I need assistance the reps are always there and can count on results. Recently I worked with Mitch on getting reviews added to my homepage as a carousel and was having difficulty after following the instructions and when I reached out to Mitch he fixed the issue in less than a day. Thank you again!
Oct. 31, 2024
Great app and great customer support! Very quick to help us with our issue! Vien was awesome. Thanks again!