All reviews

Rating Breakdown

  • 5
    92% (4,165 ratings)
  • 4
    3% (155 ratings)
  • 3
    1% (34 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (124 ratings)

Reviews with Text

  • 99% (4,474)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 22, 2025

Vincent is Amazing! He goes above and beyond. I was having trouble setting up my widgets and he just got straight to helping me and new exactly what to do. Thank you so much Vincent! Made my day and now my headache had gone away!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing your feedback! We’re delighted to hear our support team was able to resolve your issue quickly and make the setup process easier. We appreciate your kind words and are always here to assist.

5 / 5 Share

Sept. 18, 2025

Christian Bernard Martin Del Rosario was so helpful, quick, and friendly! Excellent customer service!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing your feedback! We’re thrilled to hear our support team was helpful, quick, and friendly. We truly appreciate your kind words and are always here to assist whenever you need support!

5 / 5 Share

Sept. 18, 2025

I just had a phenomenal experience with Yotpo support, specifically Kent Bouffard. He was so patient with me and was able to explain the solution to my problem so well. :)

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re thrilled to hear you had a positive experience with our support team and that the solution was explained clearly. We truly appreciate your kind words and are always here to help!

5 / 5 Share

Sept. 18, 2025

Yotpos support team is amazing. Both Arven and Mitch were extremely helpful when I needed to re-map some review on our website. Fast response time, clear communication, solutions! The app itself functions great and we have had no complaints in regards to the actual features, but the support team is like the cherry on top!

Using app

Over 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your kind words! We’re so glad to know the app is working well for you and that our support team was able to assist quickly and effectively. Your feedback truly means a lot to us!

5 / 5 Share

Sept. 18, 2025

Allen T. helped me a lot with solving a problem, hope she gets a raise!

Using app

About 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re glad our support team could assist you and help resolve your issue. We truly appreciate your kind words and are always here to provide support whenever you need it!

5 / 5 Share

Sept. 17, 2025

Vien quickly fixed the issue we were experiencing :)

Using app

4 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re glad our support team was able to resolve your issue quickly. We appreciate your kind words and are always here to assist whenever you need help!

5 / 5 Share

Sept. 17, 2025

Customer support is absolutely incredible. Any time I have an issue, they immediately have someone ready to help me fix it. Amazing!

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your feedback! We’re thrilled to hear our support team is always ready to assist and provide timely solutions. We truly appreciate your kind words and continued trust in Yotpo!

5 / 5 Share

Sept. 17, 2025

I worked directly with Ruzsel John N over the course of a few days while launching with Yotpo Reviews. Ruzsel assisted in troubleshooting product feed specific issues with thorough explanation and timeliness. He was also a extremely helpful and knowledgeable during the onboarding process. As one-man-team and part of a small startup, I can't thank Ruzsel enough for being a tremendous resource during these past few days.

Using app

23 days

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for sharing your experience! We’re delighted to know our support team was able to provide timely and detailed assistance during your launch. We truly appreciate your trust and kind words!

5 / 5 Share

Sept. 16, 2025

This app works great! But the best part about it is the support team! They are like having your own in-house tech resource - responsive within hours - sometimes they can resolve issues in chat in minutes. These days when everything seems to be either bot-automated or self-service, it's great to be able to get in touch with real people who care about their product and customers. I've installed and uninstalled alot of Shopify apps that just didn't work for us. But this one is a keeper!! I'd give you 6 stars if I could.

Store

Purnell

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! We’re happy to hear that the app works well for you and that our support team has been helpful and responsive. We truly appreciate your kind words.

5 / 5 Share

Sept. 16, 2025

Best support ever. Best app for review management.

Store

Oaki

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re delighted to hear you’re enjoying the app and that our support team has provided such a positive experience. Your kind words mean a lot to us!

5 / 5 Share

Sept. 12, 2025

Using app

About 7 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2025

Doner provided excellent customer service, fast and easy!

Store

BEVEL

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing your feedback! We’re happy to hear our support team provided fast and effective assistance. We truly appreciate your kind words and are always here to help!

5 / 5 Share

Sept. 11, 2025

Everytime i have a problem , the team are quick to resolve for me , thanks Vien for sorting it out , cheers

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re glad our support team was able to quickly resolve your issue. We appreciate your kind words and are always here to help whenever you need assistance.

5 / 5 Share

Sept. 11, 2025

good support, especially Joian Z

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 11, 2025

Great app, super user friendly and helps us stay on top of our reviews!

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re glad to hear you find the app user-friendly and helpful for managing your reviews. We appreciate your kind words and are always here to support you!

5 / 5 Share

Sept. 10, 2025

Love this app, and all the support agents are super helpful. I worked with Arven today and he was great

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re thrilled to hear you love the app and found our support team so helpful. We truly appreciate your kind words and are always here to assist whenever you need us!

5 / 5 Share

Sept. 5, 2025

Had a minor issue and they fixed it in real time so quickly. Very happy.

Store

TITOV

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re glad to hear our team was able to resolve your issue quickly and in real time. We appreciate your kind words and are always here to help!

5 / 5 Share

Sept. 4, 2025

Very easy to use. Has helped us generate a lot of reviews. Highly recommend.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re happy to hear the app has been easy to use and effective in generating reviews. We truly appreciate your recommendation and continued support!

5 / 5 Share

Sept. 4, 2025

Vincent was great to deal with. Prompt response time, pleasant and helped me out quickly and efficiently. He was easy to understand and addressed my issue. I would highly recommend Yotpo, so far great.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing your feedback! We’re glad our support team was able to assist you promptly and efficiently. We appreciate your kind words and recommendation, and we’re happy to hear you’re enjoying Yotpo so far!

5 / 5 Share

Sept. 3, 2025

Was facing some issues and Ruzsel John was a huge help, friendly behavior and timely solution.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re glad our support team could provide a friendly and timely solution to your issue. We truly appreciate your kind words and are always here to help!