Yotpo: Product Reviews App

Yotpo has some of the fastest and clearest responses from a support team. In my experience, they are quick to reach and provide great support that is easy to follow. My recent support chat Doner P mirrored most of my interactions with the team. While there are some limitations with the dashboard and customization, overall Yotpo has been easy to work with and been a beneficial add to our company.

Used to be a great app but now I get almost no reviews and there are thousands being sent. Reached out to support and they were useless. I would definitely avoid. Explain how you go from getting several hundred reviews in a month consistently for years to 7 new reviews in a month. So frustrated I have to now setup a whole new app.

Ruzsel John Nabong - Really helpful and knowledgeable. They were able to quickly resolve my issue and clearly explained how to fix it myself in the future.

The service was very responsive; my problem was resolved quickly and efficiently. Thank you for your help!

The support team is so helpful. Always so quick. Doner P, specially. Based on my experience, I do recommend Yotpo.

We’ve had a really positive experience with Yotpo Reviews. Since implementing the platform, we’ve absolutely seen an increase in the number of reviews we’re receiving from customers, which has been incredibly valuable for both social proof and customer engagement. The platform itself is user-friendly and offers a lot of flexibility in how reviews are collected and displayed. What has stood out the most, though, is the support team. Their team has been consistently responsive, helpful, and willing to work through questions or customizations with us. It genuinely feels like they care about helping brands succeed on the platform. Overall, Yotpo has been a strong addition to our ecommerce stack, and we’d definitely recommend it to brands looking to improve their review collection strategy and customer trust.

This app is good and the a team member of this app "Jeffrey M", helps me alot

I HAVE USED YOTPO FOR YEARS WITH MY OTHER STORES. REALLY DISSAPOINTED WITH THEIR POOR CUSTOMER SUPPORT.

Allen T was awesome! I was seriously struggling with some widget issues and he got it all squared away in like 30 seconds. Super appreciate the help and his expertise here was next level. Thanks again dude!

Easy and quick resolution from their support team!

I had an absolutely fantastic experience with Arven from the customer service team. Very professional, friendly, patient, and incredibly helpful. Every question I had was answered quickly and clearly, and went above and beyond to make sure I was happy. It’s rare to find service like this these days.

Excelente atendimento, e serviço

Reymon N. is a fantastic agent and was able to solve my theme editing issue in 5 minutes. Also the review app is excellent.

Orly has been so incredibly helpful and made the set up so smooth!!

I had a great experience working with Warren P. He helped me resolve multiple store account issues quickly and efficiently. He was knowledgeable, responsive, and very supportive throughout the process. Really appreciate his assistance and professionalism.

Allen was very helpful!

Perfection!

Great app, very intuitive and the customer service is fab in particular Warren P. He has helped out in many of my queries in a super efficient manner. Glad to have this app on our websites.