Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,519
chart
#313
All reviews
Review RSS Feed
Sept. 2, 2025
Honestly, I have been pleasantly surprised how responsive support is and generally obvious to use the platform is. I know they recently cut some support staff so I hope this isn't a dated take, but every time I've needed help it's been incredible. Product also does what it needs to.
Thank you for your thoughtful feedback! We’re happy to hear you’ve had a great experience with our support team and that the platform continues to meet your needs. Your kind words mean a lot to us!
Aug. 26, 2025
I recently had the pleasure of working with Vincent from Yotpo Support on a fairly complex issue involving Yotpo Reviews. From the moment we connected, Vincent was professional, courteous, and incredibly knowledgeable. He quickly understood the problem and resolved it efficiently, walking me through each step with clarity and confidence. It’s rare to experience this level of customer support—especially when the issue isn’t a simple one—but Vincent handled it flawlessly. Great communication, fast resolution, and genuinely helpful. Huge thanks to Vincent and the Yotpo team!
Thank you for sharing your feedback! We’re delighted to hear that our support team was able to handle your complex issue efficiently and with clear guidance. It’s great to know you had a smooth experience and felt fully supported. We truly appreciate your kind words and are always here to assist whenever you need help!
Aug. 26, 2025
Man kan inte se i shopify appen på mobilen
Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with our reviews app. Our team has already reached out to you via email to better understand the situation and provide a solution, but we haven’t heard back yet. We’d still love the chance to assist and make things right. Please feel free to reply to our email or contact our support team anytime so we can help resolve this for you.
Aug. 22, 2025
I just dealt with John N Ruzsel regarding some reviews I lost when accidentally deleting a product. John went above and beyond to assist me and even did a facetime to walk me through the steps. I know Yotpo can some times be more costly than other review services, but this is the type of support that keeps us a loyal customer. Thank you John, you did a great job and you resolved my issue very quickly.
Thank you for sharing your experience! We’re pleased to know our support team was able to resolve your issue quickly and provide the hands-on assistance you needed. We truly appreciate your continued trust and loyalty to Yotpo!
Aug. 19, 2025
Aug. 13, 2025
Aug. 12, 2025
We ran into a problem connecting Yotpo with Shopify and Ruszel was amazing! He was very easy going with us and help us to understand the issue. Thanks Ruszel ;) you´re the very best!!!!
Thank you for sharing your feedback! We’re glad our support team was able to guide you through the issue and make the process easy to understand. We appreciate your kind words and are always here to help whenever you need assistance!
Aug. 12, 2025
This app is intuitive, and displays reviews in real time. I like being able to send emails to consumers to request reviews and being in control of the content. their customer service is great as well I've worked with several of their customer service reps who are all super responsive. Being able to chat in real time is a game changer. Thank you to Claire and to Reymond N who helped me with my theme issues!
Thank you for your great feedback! We’re glad to know you find the app intuitive and that our support team was able to assist with your theme setup. We truly appreciate your kind words and support!
Aug. 6, 2025
I needed to ask for support for the feature, and Vincent C. was very swift to respond, polite and knowledgeable. My quaestion was answered immedatly and I am very satisfied with the help I've received
Aug. 6, 2025
Awesome, Support! What stood out the most was Ruzsel's dedication to ensuring everything was resolved to my satisfaction. They not only addressed my immediate issue but also went above and beyond by offering proactive suggestions to optimize my setup. The level of attention to detail and personalized support I received truly exceeded my expectations. The entire process was smooth, efficient, and stress-free, thanks to Ruzsel’s expertise and commitment to excellent service. Every question I had was answered with clarity and precision, making me feel fully supported at every stage. It’s rare to encounter such high-quality support these days, and I am genuin grateful for the assistance I received. Thank you, Ruzsel J., and the Yotpo Support Team, for delivering such an outstanding support experience!
Thank you for your feedback! We’re thrilled to hear that our support team provided such thorough and personalized assistance. It’s great to know that the process was smooth, efficient, and exceeded your expectations. We truly appreciate your kind words and are always here to help whenever you need support!