Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,519
chart
#313
All reviews
Review RSS Feed
Aug. 5, 2025
Ruzsel J is an incredibly helpful, knowledgeable, and overall exceptional support representative. He solved my problem within minutes and guided through every step of the process. Thank you so much! Please make sure Ruzsel J receives this recognition as he is incredibly deserving of it!
Thank you for your feedback! We’re delighted to hear our support team provided fast, knowledgeable, and thorough assistance. We truly appreciate your kind words and are always here to help whenever you need support!
July 31, 2025
Great product and experience. We ran into an issue with how our reviews were grouped and Ruzsel J. helped us immediately with the issue.
Thank you for your feedback! We’re glad our support team was able to assist you quickly and resolve the issue with your reviews. We appreciate your kind words and are always here to help whenever you need support!
July 24, 2025
I have been using this app for 8 years along with their other apps, Yotpo Loyalty and Yotpo SMSbump. I waited way too long to delete their clunky apps. And because I was a long time member, they thought the need to disconnect my Klaviyo integration because I was grandfathered into their old plan. When I had an issue, they would try to get me to upgrade. Why would I want to upgrade and pay more money for less when I have been using your app since August 2017? Yotpo has left me with a very bad taste in my mouth.
July 19, 2025
I spent four months evaluating options before selecting this company to manage product reviews for my business. I’m a paying client, and the onboarding experience has been unacceptable. On day one, I received four different onboarding templates from three different support reps. There was no consistent guidance or version control. I was asked to complete onboarding materials that turned out to be incorrect, and had to redo them multiple times based on conflicting instructions. The platform's email delivery system shows messages as “delivered,” but test results show that emails are not actually sending. The failures are related to improper DMARC authentication and misconfigured CNAME records. As a result, there is no reliable way to confirm whether customers are receiving emails, or if those messages are branded or compliant. During setup, the system also sent out duplicate review requests to customers due to conflicting onboarding inputs. That issue took 24 hours to resolve. Additional issues include: Support replies take 24 hours, even for setup-critical questions Help documentation frequently leads to 404 errors There is no self-service path for resolving basic issues This is not acceptable performance for a paid service. I cannot recommend this provider based on the current state of their operations.
Thank you for the valuable feedback! We apologize for the negative onboarding experience you had with us - We are taking this feedback very seriously. We have reached out to you offline to discuss the items you raised, in order to make sure we do better next time.
July 16, 2025
I received exceptional assistance from John Gatchalian. He genuinely took the time to help resolve our website issues and monitored the situation until everything was fully resolved. John's dedication, responsibility, and commitment to customer service truly stood out. We're very grateful for his support!
July 17, 2025
Suuuper helpful! Quick responses and 5-star communication. Would reach out again.
July 15, 2025
I was having a hard time finding the code to delete the Reviews Carousel I had put in the wrong place on my website. I contacted Yotpo support and Vien Saints E very quickly resolved my problem in just a few minutes. I am so thankful for the quick response!
July 8, 2025
Great customer support service. John G. was very helpful and kind, and helped me resolve my issue quickly:)!
July 3, 2025
At first, we were having issues with the syndication of our reviews, and the process was moving quite slowly. Doner P from Yotpo Product Reviews took the time to look into what was causing the delay and made sure to speed things up by re-running the backfill process and ensuring everything was properly set up. He was very helpful and communicative :)
July 2, 2025
Vien Saints Espinosa helped me with my review layout issues and regrouped my products for me. she was so polite and helpful! thanks to her i can launch my site today!
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July 1, 2025
Amazing customer service support from Ruzsel, J today!! We always wanted to be able to feature reviews on both our regularly priced and sale priced SKU. John helped me through the super easy steps. Was very patient and was able to make sense of all my questions.
Oct. 13, 2025
The live chat support is great with Yotpo. Massive shout out to Jeffrey M who was able to find the solution for an issue I was having
July 1, 2025
Reymon N. was very professional and helped me with a lot of questions, highly recommended!