Yotpo ‑ Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,313
chart
#979
All reviews
Rating Breakdown
Review RSS Feed
March 28, 2025
Customer service is a 10/10! Always try to be so helpful and quick in response! Some bugs, but hopefully Yotpo fixes them.
March 21, 2025
I'm not the most tech-savvy person, so the UX is a little hard for me to manage - but the customer support I just received from Vincent C was top notch so I thought I'd write a review and give him a shoutout. I had an issue with reviews populating in an area I did not want them, and Vincent came with both the solutions for future reference + he went ahead and took the 20 minutes (it would have taken me hours) to do it for me. I really appreciate that kind of customer care.
March 20, 2025
A little bit expensive on the starter kits, it should be more progressive based on orders amount. If you take review + rewards it cost more then your entire shopify website to function... and that just for reviews. For the rest it works out of the box, could import my old reviews from magento which was a big plus. Big thanks for Jeorge Kenneth for his help.
March 8, 2025
I had some trouble getting my Shopify SEO Page (Reviews tab page) to work after a recent Shopify theme update. I contacted customer support via the admin settings page in Yotpo and they helped me immediately! I am so very grateful to Jeorge Kenneth V for the support. They even added a carousel of reviews to my homepage after I asked for more advice! If you are having any troubles, I highly recommend their great customer service. Thank you! P.S. I'd recommend a few updates to their help page so that "SEO page" updates are clarified as a separate issue from how to enable a "Product Reviews Widget."
Thanks for the detailed feedback and suggestion on the help page, it's much appreciated!
Jan. 30, 2025
The app works good now that I had a support staff, Reymon help me for 90 minutes. The app is glitchy on Chrome so I had to switch to Safari, but then it worked good. Reymon was extremely helpful, patient, knowledgable and easy to work with. Would recommend working with Reymon again.
Thank you for your feedback. Glitches on Chrome is indeed annoying and we are working on a permanent fix for this issue. For now, clearing your browser's cache will fix this issue. Thanks for sharing your experience!
Dec. 4, 2024
When uploading a review, it kept failing and kept getting errors. I contacted customer service and got a quick response. Reymon Alvero gave me a relatively complex review template and helped me fill it out and upload it. This is a good customer service team, but I think it would be more convenient for me to upload it myself if there were no errors, otherwise I would need to contact customer service every time.
I can see how it’d be more convenient if the process was smoother for you. Thanks for your feedback! We are working on making this process easier.
Aug. 29, 2024
Doner is very detailed and helpful.
Thank you for your review!
Aug. 20, 2024
Doner was really helpful towards me, my issue got fixed relatively fast
Thank you for the feedback. We're happy to help!
July 12, 2024
Ali Khan Fitness Trainer What I love most is that there are no unnecessary additives or gimmicky claims – just pure, natural goodness. If you're looking for high-quality, locally-made products, AKIN FOODS is your best bet.
May 23, 2024
Doner P is very efficient and reactive to solve any problem, I am happy with this app so far !
May 2, 2024
I had a hard time trying integrate my reviews, but thanks to your great customer service by Ruzsel John, I got it done. Thank you.
Thank you for writing a review — we value your feedback.
Feb. 15, 2024
Feb. 14, 2024
It works correctly, but the appearance according to website is hard to find
We appreciate your feedback, thank you!
Feb. 21, 2024
** edited 21/2/24 ** After my previous 1* review the team actually reached out to me, arranged a video call where my concerns were heard and my issue was pretty much resolved instantly. It took a few tweaks but they were on hand once they saw my review. Im marking as a 4* simply based on our start to business, but overall its been okay since. If you dont get a response reach out via other methods ------------- POOR! Integration was absolutely shocking, the background colour of the widget remained orange even when selecting white, and it bled into my full theme causing the full product page to go orange. Alignment of items on the widget failed causing stuff to go all over the place contacted support who failed to respond after a week - sent a chaser email and 5 further days later no reply. Avoid at all costs!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Jan. 18, 2024
We had a feature installed by John G., a growth support engineer from Yotpo's team. Despite their no-reply email system that impedes on the exchange of information, John was able to pick up our enquiry across multiple tickets and solve our issue.