Consiglio's Kitchenware review for Yotpo: Product Reviews App
Dec. 10, 2025
I have had a horrible experience dealing with [email protected]. I was contacted on Cyber Monday stating that they want to speak to me about signing a new contract for about $7000. I forwarded them Okendo pricing at $299/ month which I had the rep at Okendo confirm was exactly what I needed. I was then told by Yotpo the $7000 per year price was for an account strategist. We never use an account strategist. We only ever log into manage reviews. I asked them to rebate me for the years we have been over paying and to adjust my monthly price to match Okendo $299 with UGC, and 3500 orders per month but he has since gone missing. I am asking to speak to a manager and no response. BE VERY CAREFUL. THEY GET YOU INTO A CONTRACT AND DON'T TELL YOU ABOUT THE BASIC PACKAGES for $329 they have on their own website which will save you thousands per year. We are a small business. They have been absolutely taking advantage of us for years.
Thank you for sharing this feedback. We understand why this experience was frustrating, and we’re concerned to hear that you felt unheard when trying to escalate, that’s not the experience we aim to deliver, especially to long-standing customers. While plan structures and pricing are typically agreed to at the time of contract, we also have a responsibility to ensure customers are on the right setup based on how they actually use the product and that expectations are clear throughout the relationship. If that clarity or communication broke down here, that’s something we take seriously. To make sure this is handled thoughtfully and with the right context, we want to continue this conversation directly. Our leadership team has already reached out to review your account end-to-end, address the concerns you raised, and discuss next steps constructively. We appreciate you calling this out and giving us the opportunity to review it more closely.
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