PierrePark review for Yotpo Product Reviews & UGC
May 29, 2024
Updated Review 05/29/24: Yotpo continues to disappoint me. I was chatting with them on a weeknight about some issues with their widgets and this is what I see: Let me transfer you to one of our support agents. 7:08 PM All our agents are currently busy. 7:08 PM How about I create a ticket for you? A support agent will follow up with you soon. So BAD. If you're considering Yotpo, please know that customer support is nonexistent. We will be leaving Yotpo soon and advise others who haven't joined yet to please save yourself the trouble. There are better companies out there who don't just outsource their customer support like Yotpo, but who are actually available to resolve issues. ----- I'm updating my review because I've wasted so much time talking to customer support who does not know how to resolve my issue. I upgraded my plan to accommodate more reviews and Jeorge had mentioned it will automatically be resolved in a few hours. Sure enough, Yotpo let me down again and it still isn't fixed. Customer support requires extreme hand holding and does not have a process on how to fix common issues. I'm extremely frustrated with Yotpo.
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