Gaâla review for Yotpo: Product Reviews App
May 5, 2025
We moved to Yotpo from Loox and it was a big mistake. We were mislead on how advanced is the app. We had all customization options available on Loox on the plan of 40 per month and on Yopto we can customize very few things paying 170... Yotpo charges you for everything (extra review requests sent too) and on the top we spent days trying to migrate to the app and it was a bug on a bug on a bug. After using it for 2 months I noticed that we do not get any reviews with photos or videos and we used to get several per week on Loox. When I asked the support how I can improve the landing page for the review request in order to get more reviews with photos/videos they told me that I should move to a more expensive plan... On Loox it was available on basic plan. If it's your first review app probably you'll find it fine but when you've already tried couple and have experience, you'll see that Yotpo charges you for nothing. It's not worthy of the pricing they offer.
Thank you for your feedback and for your time to go on a call with us. We truly apologize for the experience so far, we are taking this very seriously and will make sure to make improvements in order to make sure this does not happen again. We appreciate your willingness to give us another try and we hope that you will choose to stay with us in the long run. We are here to make sure that you succeed with Yotpo Reviews, please do not hesitate to reach out to us at any time.
