GREAT DOG CO. review for Yotpo: Product Reviews App
June 11, 2025
This app is an absolute nightmare. No support. Nothing ever stays - constant updates that don't transfer. DO NOT CHOOSE THIS REVIEW APP. You will regret it. UPDATED 6 Months Later: If I could give YOTPO MINUS 100 Stars for customer service I would. There is no customer service. In fact, there seems to be a definite pattern here. You open a support request and they then close it so that SHOPIFY thinks it's been resolved when in fact, they have done absolutely nothing. Even if they commit to doing something, they don't follow through. You open another one and the same thing happens. It's absolutely unbelievable. This App should be immediately removed from SHOPIFY. And, Shopify should care a lot more about this than it appears they do. Store owners should not be subjected to this non-support. It's hard to even call it nonsupport since they actively work against everything you do which has a negative impact on your store and business. This needs to be investigated. 6 Months ago-I have now made 15 support requests with no help from this app. It should not be on Shopify. It needs to be removed. DO NOT use this app as you will have NOTHING but problems with no support whatsoever.
Thank you for your feedback! We deeply apologize for the negative experience you had with us - we had no intention of ignoring or neglecting any of your issues, however we fully acknowledge and understand your frustration. We have tried to reach out to you through your recent support case in order to coordinate and resolve your issues, and we hope you will give us another opportunity.
