Lark Ellen review for Yotpo Product Reviews & UGC

April 20, 2018

Horrible customer service!!!!!! I really liked this app and was happy with the performance until I needed support. I have emailed support nearly 6 times over the last 3 days and received one response but when needed clarification has not responded. I am super bummed as now I will have to migrate away from this app when it really didn't need to happen. None of my reviews are showing correctly and I can't get any real time help ie. phone, chat or email. Phone calls go to voice mail where you are told your call won't be returned. There isn't a chat option and emails to support are not returned. Someone in the know could probably fix my issue in 5 minutes if they had a responsive support option. If you choose this app just cross your fingers you don't need any help in the future.