Brodetest review for Yotpo Product Reviews & UGC

Nov. 15, 2015

Not for small sites, under-featured, too expensive. The free version is under-featured and nearly useless (only 50 review requests per month.) The starter version at $25 per month doesn't add any features. You have to get the $300/month to get *some* of the features. And the good stuff is at the $500/month level. Additionally, even while testing the free version, it was not performing anywhere close to what they advertised. We were getting only 1% review conversion, when 10% was advertised as a benchmark. When I asked support if they had any resources to improve conversions, they told me to upgrade to paid plan. When I said that their core service was not performing like expected, and we would need to see that it was effective, they said that the Free plan only sends 50 emails per month, because apparently Yotpo support doesn't know what a percentage is. We use many paid apps, and every single one of them has a plan where we get a nearly full-featured service, with ability to implement and optimize, and pay for utilization capacity, rather then a brutally under-feature service which doesn't allow us to actually see if the service will have a positive ROI. Sorry, but I don't trust salespeople. It may be cost effective and have a positive ROI. If Yotpo believed this, and trusted it, they would *at least* give a trial period (They don't have any trial period!!) It's completely within their rights to not care about smaller sites, but if you're doing less than $1million revenue, there are more cost effective options out there. I don't have a complaint about the software, really. Even though it under-performed, I bet that could be improved. Their plan and pricing model is just prohibitive.